Question about Dell 1710n Laser Printer

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Top rollers on Dell 1710n won't pick up paper

Paper goes through the printer fine until it tries to pass through the top roller. Any advice?

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Clean or repalce the pickup rollers, there's either too much paper dust on them causing them to slip on the paper, or there's not enough tred on them like a tire again, causing them to slip, and be sure that you aren't overfilling the tray

Posted on Jan 13, 2009

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Wont take paper from paper tray


This could be a couple things. Too much paper, the wrong type of paper (too polished or stiff) or polished or hardened takeup rollers. The easiest fix, other than the paper is to clean the rollers with alcohol and LIGHTLY scrape them until the polish is removed from them.

Sep 25, 2011 | Dell 1710n Laser Printer

1 Answer

My Dell 1110 laser jet printer begins to pick up a sheet of paper, but then stops just as the paper turns up with the roller. This will happen several times before the printer actually picks up the...


85% of paper jams are caused by worn rollers . The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease. If you plan to keep your printer,

Replace the pick-up and feed rollers.


Metal Tab Separation- Pull out your paper tray and examine either end where the paper sits in. If any of the corners are held down by metal tabs, this is your paper feed system. Chances are, you only have one rubber roller or one set of rollers arranged along side of each other. Reach in where the tray goes and feel up. You should feel some rollers. They might be completely round, or they might be shaped like a half moon. Clean whichever part of them you can with the solution, and this should stop your paper jams. It might be necessary to turn them, but don't force them if they don't move freely.

Pickup Roller and Separation Pad-

If your printer uses this paper feed system, you should see a small piece of flat or slightly curved rubber or cork. It would be towards the end of the paper tray, or deep inside the paper loading cavity on top loaders. This 'separation pad' rubs against the paper feed roller, so if you find the pad, you've found the roller. Clean it and your jams should stop.


Three Roller Paper Separation System- Pull your paper tray out, and look for a roller on either end of it. If you find one, clean it. Then look inside the printer where that roller would rest with the paper tray inserted. You'll find another paper roller there. Clean this one also. Finally, look further back or closer to the front of your printer (depending on which way your paper feeds) to find another roller or set of rollers. Clean all of these, and your paper jams will go away.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Jun 20, 2011 | Dell 1110 Laser Printer

1 Answer

Have a dell 1110 printer that will not pick up paper. Roller has been cleaned of dust with alcohol pad


You may want to try looking at the rollers through the back of the printer when it tries picking up paper. Look and try to see if the roller assembly is even turning the rollers. If that works fine and you can see the rollers trying to push the paper into the paper path, there may be something blocking the paper from going through. Pull the paper tray out and inspect it for any damaged or missing parts. Then look on the underside of the printer where the paper path begins. Chances are there is just some jammed paper keeping any more pages from going through. If the rollers have been cleaned they could just be worn out and need replacing. Contact Dell tech support if you can't fix it yourself or need any parts.

May 20, 2011 | Dell 1110 Laser Printer

1 Answer

Paper feed won't pick up paper. tried to put single paper in but paper jam light goes on but no paper located. we think we need new rollers for the paper feed but not sure where to get them in...


The paper pick up fingers and rollers get smooth and polished with use and then slide on the paper. Clean the rollers and pick mechanisms with isopropyl alcohol to rejuvenate them and restore their grip on the paper. Do this as far along the paper path as you can get, using Q Tips where necessary and turn the rollers to clean their whole surfaces.

May 12, 2011 | Lexmark E232 Laser Printer

1 Answer

Printer dell 1710,paper is always sticking,We used different kinds of papers and they all stick and now all the lights keeps flashing


If by sticking you mean jamming. One cause could be worn pick up rollers or possibly an issue with the fuser assembly.

Jul 06, 2009 | Dell 1710n Laser Printer

2 Answers

Paper cannot pass the Fuser/pressure rollers


We have many of the 1700N printers and have found that the 2 paper pickup tires must be in good condition to avoid frequent jams. I would highly suggest replacing the 2 paper pickup tires if this printer has a lot of copies on it.You can slip the tires off of the plastic roller and see if they are shiny. If so, replace them.

Aug 12, 2008 | Dell 1710n Laser Printer

1 Answer

Paper jam


Look where you put the paper in. See if you can see inside there and see the roller that turns and picks up the paper. If you can, make a mixture of alcohol and a little dish soap. Damp a rag with it, and reach in there to clean the rollers.  See if the rollers will turn manually, but be careful not to force anything.  Another way to get to the whole roller, would be to start making a print, while watching the rollers.  As soon as the rollers have turned half way, unplug the printer.  Now you can reach the other side and clean that.

There is another way to clean the rollers.  Using the alcohol mix, take a single sheet of paper, and damp one half of it with the solution.  Stick the single sheet in the paper tray, and make a print, but hold on to the paper so that it doesn't feed through the machine.  Do this several times, and the rollers turning against the wet paper should clean them.

Try to print again. It might take a few tries. The rollers have to turn against the paper and dry themselves off again.

If this works, then you need new rollers (cleaning them will only make them work temporarily and the problem will come more frequently until you change them).

Oct 28, 2007 | Canon PIXMA MP510 All-In-One InkJet...

2 Answers

Paper in 3310 HP


You have a possible paper jam or foreign matter in your roller area or feeder area, get a torch and thoroughly check inside unit, near carriages, roller and paper feeder.

Aug 17, 2007 | HP Photosmart 3310 Printer

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