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I would be able to be more specific if I knew more about what all you have. The hand held unit is reset and programed through a windows program that comes with it. If you have your please read the above and proceed as ordered.
Thre are two ways of rebooting this terminal, I can provide steps necessary for this request. You can always contact me directly firstname.lastname@example.org or 630-622-2024 toll free 866-271-9891 Ask for Andrew
If you forgot windows password, you can create a windows password reset disk with some third party software. There is plenty of windows password reset software available online. I highly recommend Windows Login Recovery.
i think i can help u with this, if u unscrew the unit and carefully unhook ur the cables in side then will see two Philips screws, unscrew them and unhook the display cable its on the side now gently try to take the board out and put it back on then hook the display cable back and screw the board back and for the scanning unhook and re hook ur scan cable that will make it work,i hope that will solve ur problem