Question about Sony Cyber-shot DSC-W50 Digital Camera

2 Answers

Problem with lens

I have a sony w50 with an ovious problem with the lens. When I power it on it says Access" then the lens moves and then it says " Turn the power off and on again" I do it and nothing happens. then I turn it off and the lens retracts but not all the way in the small lens goes in to the big barrel but the lens barrel stays out a bit.. then if i turn it back on ' both lens come out and i can grab them and move them aropunf they kinda giggle around... then if i turn it off and push gently the lens in it goes all the way into the camera body with no problem.. and sometimees when i push it in it tryes to come out again alone..!! so any help ....

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  • Dalia Duarte Jun 11, 2007

    OMG after pushing the lens in it turn onnn i can take pictures and everything,, but they are really blurry the camera wont focus and the lens can still be moved around... im afraid to turn it back off.. cause i know it wont come back on... without the turn off and on message :(................. yeah sure enough it shows the message again!!!! please help..

  • Dalia Duarte Jun 12, 2007

    Hahaha very funny.. Well yeah I have no respect for the Sony W50, well yeah i do cuz I own the W100..
    Nahhh I just bought it to, i dont know ,,well just to mess around with it.. But since the LCD is in perfect condition im gonna pass it on to a friend she has this camera W50 with a Broken LCD.. SO thanx's for your tip...

    After smaking, twisting, slaping, pulling and doing every single thing your not supposed to do to a lense i figured it wouldn't work.

  • alcam May 11, 2008

    I have the same problem as camarita09's and I couldn't have put it better. However unlike them I haven't forced the lens and the lens is permanently sticking out and the camera wont power up. What should I do? Is it repairable?

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2 Answers

My camera started off with the same problem, then it progressed into the state its in now, completely in inoperable. I thought it was just the battery that had gone bad, so i replaced it. Nope, the dumb thing wont turn on at all. I took it to a repair shop out in town (im a marine stationed in japan) and from what i could make out of their english was that the camera is junk now and to buy a new one.... I suggest you just throw away yours and do the same.

Posted on Jul 08, 2008

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  • 2,985 Answers

If you have 'Grabbed them and jiggled them around' Then I am certain the camera is wrecked and beyond repair. Very fine parts here and not intended for that type of treatment. Almost certainly a no repair job because there will be no parts available. Though you could try a repair shop. Time for another one then and this time treat with a modicom of respect.

Posted on Jun 12, 2007

  • john ash
    john ash Jun 12, 2007

    Thats the thing to do - Keep it for spares.
    Take care changing the screens over -you may have TWO piles of spares ;-)

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1 Answer

Lens will not extend, keep getting "turn the power off and on again" message.


Try grabbing the end of the lens while its coming out. That might free up and realign the lens. If you hear a grinding noise when the lens is moving, than your gears are chewed up. If it needs repairs go to esupport.sony.com Hope this helps

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It's probably stuck focus. Contact your local Sony service center, but if they ask too much, you can contact me at toms.safranovs@gmail.com and I will give you a good price.
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ACCESS error could happen when lens gets stuck but if it happens when lens moves back and forth without problem it usually means that where the lens assembly plugs into main system board connection is loose. These connections are held in place by a very small thin fragile plastic clip and a few drops could be enough to snap it but not do any other noticeable damage to camera. Camera would need to be opened to see if clip is broken or maybe cable just needs to me reinserted. Either way only open camera if no longer under warranty and you are somewhat handy

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