Question about Sony UP DR100 Thermal Photo Printer

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Sony UP-dr100 printing black line, how to fix?

My printer is printing a faint black line in the same place across the diagnal of the print mid way, my tech said to clean the rollers... I have twice and it looks like its getting fainter but creating a new faint line on towards the bottom... is there anything I can do short of sending this printer to get repaired.. can't afford it... biz is slow... Thank you

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Here is a guide for you

http://www.instructionsmanuals.com/u2/pdf/impresoras_fotos/Sony-UPDR100-en.pdf

Try adjusting the gray balance as well as cleaning the thermal head, platen roller, and pinch roller and post the results.

The procedure to clean each is included in the guide

Posted on Jan 13, 2009

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Try head cleaning..

Posted on Jan 13, 2009

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1 Answer

The card have a faint line across after printed. I have cleaned the printer but no luck.


Usually a faint, light line running the full length of the card is indicative of either a need for cleaning, or a problem with the print-head itself. As you've already cleaned the print-head, we can rule that out.

We occasionally see the print-head get scratched, causing this issue. Or, there are occasional (but rare) issues with the electronic components of the print-head. There is not a fix for either, other than to replace the print-head.

Some clients will redesign their badge templates to ensure there is no printing required in the area where the print-head is failed or failing, allowing them to get by without replacement.

As the Pebble line was discontinued in 2012, and it carried only a 2-year warranty, it is unlikely your machine is covered, unless purchased new in April 2013 or later, AND that all required printer cleanings (every 1000 cards) have been done, per Evolis requirements.

Good luck!
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Mar 27, 2015 | Evolis Pebble Color Card Printer

1 Answer

I have vertical lines that are missing the black toner on everything i print, the lines are always in the same place so i assume it has something to do with the transfer of black toner in those spots. the...


If your printer prints with faded bands similar to this:slamfix_29.jpg The problem is with the developer in the imaging unit. The problem can be fixed by either replacing the imaging unit for $100+ or you can fix it yourself by cleaning the imaging unit. You will need simple hand tools and if you are careful restore the print quality of your printer. I have a link to instructions that should help you http://www.fixya.com/support/r4120906-clean_developer_blades_samsung_clp_300 Hope this helps you.

Jan 24, 2011 | Samsung CLX 3160fn All-In-One Printer

1 Answer

Prints have a thin white line across all the images printed. Everything else works and prints are ok outside of the thin white line running horizontal across the 5x7 prints.


  • Thermal head — generates heat; prints on paper
  • Platen — a rubber roller that feeds paper
  • Spring — applies pressure to the thermal head, causing it to contact the thermo-sensitive paper
  • Controller boards — for controlling the mechanism
I think that you may need to replace your thermal head, A line means there is a place that the head can not head or it cannot recieve data
http://www.youtube.com/watch?v=LWs74J7EfjM
How to matinence it and clean the head

Oct 21, 2009 | Sony UP DR100 Thermal Photo Printer

1 Answer

UPDR 150 printing lines on bottom of photo....head is cleaned..


what color are the lines? If they are white... the head is shot.

Jul 24, 2009 | Sony UP DR100 Thermal Photo Printer

1 Answer

Faint one inch wide line appears at the same time, every time.


We've seen this problem in our shop. The document is "timing out" and the gap is where it restarts. You have to set the print manager to wait to print until the document is finished processing. Any large print will do the same thing. Try "pausing" the printer on your computer, then execute the "print" command in Photoshop, then go back to the printer control panel and "un-pausing" the printer.

Apr 06, 2009 | Epson Stylus Pro 9800 InkJet Printer

2 Answers

New cartridges not printing


Sounds like the cartridges are faulty whihc does happen with non hp cartridges. try the cleaning process in the setup/tools menu. if this doesn't woprk send the cartridges back and get another set. The cartridges have their own printhead so it can only be the cartridges at fault

Nov 30, 2008 | HP PSC 750 All-In-One InkJet Printer

1 Answer

Dirty printing job


Are they lines from one edge to the other in a straight line. Or is it faint reprint across the page?
Thin lines would most likely be a bad drum or cleaning blade.
If it is faint reprint it is the heat roller in the fuser.

May 22, 2008 | Xerox Printers & Copiers

1 Answer

Black lines on photo


Are the lines always in the same places? If they are, then I would try using different photo paper. Humidity plays a big factor when printing with any kind of paper and buying new paper would be a good start. Make sure that the paper is made for your printer specifically. You might also try printing on plain paper to see if you get the same results.

Jan 17, 2008 | HP PhotoSmart 7760 InkJet Printer

2 Answers

Ink cartridges wont print


same problem!!!!! temping to get another printer - help!!!

Dec 19, 2007 | Canon BubbleJet i560 InkJet Printer

1 Answer

Faint white line observed on print


nope, the TONER OR INK CARTRIGE is running out in tat area, so you have to check it so that there is a new one. hope this helps. :)

Dec 08, 2007 | Minolta magicolor 2350 Laser Printer

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