Question about Dell Photo 964 All-In-One InkJet Printer
SOURCE: dell 924 printer
There could be 4 possibilities.
1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.
1. Open the front cover and check if ink cartridges lids are properly snapped in.
2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.
3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.
4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.
Incorrect position of encoder strip
Correct position of Encoder strip
Hope it should fix the issue.
Posted on Nov 06, 2008
SOURCE: paper jam
I used the cardboard backing from an 8x11 tablet; I pushed it into the paperholder; it pushed out a small bit of paper which could not be seen; behold, the paper jam was no longer. I paid a computer repairman $15 to do the same thing with a plastic sheet.
Posted on Jan 18, 2009
i have the exact same printer and this is what i did even though i took out all of the paper ( i thought) i got a flashlite and i opened up every thing that i could and then i looked and wow lots of little pieces of dust and some paper too so i removed all of that and after powering it up again it worked just fine so you may want to try that ok hope this helps solve your problem.
best regards mike
Posted on Mar 05, 2009
SOURCE: printer 964
Error 0502-Carrier Stall indicates a physically blocked
carrier. This condition can occur for many possible reasons. Most
often, the carrier is blocked because the ink cartridge lids are open
while the printer is on (Figure 1).
Figure 1: Open Ink Cartridge Lids
Reseat the Ink Cartridges and Make Sure the Lids Are in Place
Note: The ink cartridge should be in the up/loading position unless the printer is busy.
Back to Top
» Reposition the Encoder Strip
Figure 1: Inkjet Printer Encoder Strip
Posted on Jul 02, 2009
Open the back cover and look for paper wrapped around a roller back there. That is the most common cause of the issues with this machine. The other thing you can try is to push down on the little flaps where the paper comes out of the printer. These get stuck and need cleaning/replacement all the time in the later life of these models (1720's).
Posted on Aug 22, 2009
Tips for a great answer:
Turn on your printer.
Lift the printer unit, and then position the scanner support
between the tabs to hold it open.
Press down on the ink cartridge lever to raise each ink
Remove the old ink cartridges.
Store the cartridges in an air-tight container, such as the
storage unit you received with your photo cartridge, or dispose of them
If you are installing new ink cartridges, remove the sticker
and transparent tape from the back and bottom of each ink cartridge.
NOTE: The following illustration shows a black cartridge and a color cartridge (used for normal printing). For photo printing, use a photo cartridge and a color cartridge.
Snap each lid closed. Hold the printer unit up, push the scanner support back to unlock it, and then
lower the printer unit until it is completely closed.
Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge carrier.
Snap each lid closed.
Hold the printer unit up, push the scanner support back to unlock it, and then
lower the printer unit until it is completely closed.
Jun 05, 2011 | Office Equipment & Supplies
on Apr 01, 2010 | Dell 948 All-In-One InkJet Printer
Replacing Ink Cartridges
CAUTION: Before performing any of the procedures listed in this section, read and
follow the safety information in "CAUTION: SAFETY INSTRUCTIONS" on page 9.
Dell ink cartridges are only available through Dell. You can order more ink online at
www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2.
Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage
for problems caused by using accessories, parts, or components not supplied by Dell.
1 Turn on your printer.
2 Lift the printer unit, and position the scanner support between the tabs to hold it open.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
3 Press down on the ink cartridge lever to raise each ink cartridge lid.
4 Remove the old ink cartridges.
5 Store the cartridges in an air-tight container, such as the storage unit you received with
your photo cartridge, or dispose of them properly.
6 If you are installing new ink cartridges, remove the sticker and transparent tape from the
back and bottom of each ink cartridge.
7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the
left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge
8 Snap each lid closed.
9 Lift the printer unit, and hold the scanner support up while lowering the printer unit until
it is completely closed.
See page 71, section 7 in the user guide:
Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response
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The ink cartridge carrier moves and stops at the loading
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