Question about Dell Photo 964 All-In-One InkJet Printer

Open Question

My dell photo 964 printer is having trouble, it's showing print carrier stall but when I open the lid the ink carrier will not move at all and also it shows to have a paper jam, can not see anything inside at all.

Posted by on

5 Suggested Answers

damanpreet_c
  • 69 Answers

SOURCE: dell 924 printer

There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Posted on Nov 06, 2008

  • 6 Answers

SOURCE: paper jam

I used the cardboard backing from an 8x11 tablet; I pushed it into the paperholder; it pushed out a small bit of paper which could not be seen; behold, the paper jam was no longer. I paid a computer repairman $15 to do the same thing with a plastic sheet.

Posted on Jan 18, 2009

tbirdfan1
  • 3051 Answers

SOURCE: paper jam in dell photo 964 . Took all the paper

Hi there
i have the exact same printer and this is what i did even though i took out all of the paper ( i thought) i got a flashlite and i opened up every thing that i could and then i looked and wow lots of little pieces of dust and some paper too so i removed all of that and after powering it up again it worked just fine so you may want to try that ok hope this helps solve your problem.
best regards mike

Posted on Mar 05, 2009

  • 71 Answers

SOURCE: printer 964

Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).

carrierstall.jpg
Figure 1: Open Ink Cartridge Lids

Reseat the Ink Cartridges and Make Sure the Lids Are in Place

  1. Make sure the printer is turned on.

  2. Lift the printer's front cover.

    new_note.jpg Note: The ink cartridge should be in the up/loading position unless the printer is busy.
  1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.

  2. Remove the cartridges.

  3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.

  4. Replace the cartridges.

  5. Snap the lids closed.

  6. Close the printer's front cover.

  7. When prompted on the printer's LCD to choose New or Old, choose Old.

  8. Press Select.
new_note.jpg Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip
  1. Remove the power cord from the printer.

  2. Lift the scanner unit to expose the inside, where the printer cartridges are located.

  3. Gently slide the ink cartridge carrier to the middle of the printer.

  4. Gently move the top part of the printer belt to the right.

  5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.

    968_encoder_left.jpg
    Figure 1: Inkjet Printer Encoder Strip

  6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.

  7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.

  8. Once the encoder strip has been re-seated, close the scanner lid.

  9. Re-connect the power cord to the printer.
If this information has not solved your issue, then you have to contact Dell. They may need to replace the printer.

Posted on Jul 02, 2009

Peoples book
  • 9 Answers

SOURCE: Paper jammed (Dell lase Printer 1720dn

Open the back cover and look for paper wrapped around a roller back there. That is the most common cause of the issues with this machine. The other thing you can try is to push down on the little flaps where the paper comes out of the printer. These get stuck and need cleaning/replacement all the time in the later life of these models (1720's).

Posted on Aug 22, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have the Dell AIO 926 and i have an Error Message. Error 1203 Consult User's Guide I cannot print, what do i do?


error 1203's error name is print head short which indicates a short circuit in the print head has occurred. solution to this problem is to disconnect and then reconnect the printer power cable. Reinstall the ink cartridges.For more information, see Replacing Ink Cartridges.
Replacing Ink Cartridges
  • Turn on your printer.

  • Lift the printer unit, and then position the scanner support between the tabs to hold it open.


    sayurisan20_4.jpg

  • The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
  • Press down on the ink cartridge lever to raise each ink cartridge lid.


    sayurisan20_5.jpg

    Remove the old ink cartridges.


    sayurisan20_6.jpg


  • Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge, or dispose of them properly.

  • If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.
    NOTE: The following illustration shows a black cartridge and a color cartridge (used for normal printing). For photo printing, use a photo cartridge and a color cartridge.
    sayurisan20_7.jpg







    Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge carrier.
    sayurisan20_8.jpg

    Snap each lid closed.

    sayurisan20_9.jpg

    Hold the printer unit up, push the scanner support back to unlock it, and then lower the printer unit until it is completely closed.

    sayurisan20_10.jpg







  • Jun 05, 2011 | Office Equipment & Supplies

    Tip

    How to replace the ink cartridges on a Dell All-In-One 948 Inkjet Printer 1....


    How to replace the ink cartridges on a Dell All-In-One 948 Inkjet Printer

    1. Turn the printer on.

    2. Lift the printer unit.

    3. The ink cartridge carrier moves and will stops at the loading point unless the printer is busy.

    4. Press down on the ink cartridge lever to raise each ink cartridge lid.

    5. Remove the old ink cartridges from the printer.

    6. If you are installing new ink cartridges, then remove the sticker and transparent tape from the back and bottom of each ink cartridge.

    Note: If you are wanting to print photos you will want to install a photo cartridge along with the color cartridge. Also if you are switching between the photo and black cartridge but they still have ink in them be sure to store then in an air tight container so they do not dry out.

    7. Insert the new ink cartridges. Making sure that the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier.

    8. Snap each lid closed

    on Apr 01, 2010 | Dell 948 All-In-One InkJet Printer

    1 Answer

    Dell 944 instruction to install new ink cartridge


    Replacing Ink Cartridges

    CAUTION: Before performing any of the procedures listed in this section, read and

    follow the safety information in "CAUTION: SAFETY INSTRUCTIONS" on page 9.

    Dell ink cartridges are only available through Dell. You can order more ink online at

    www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2.

    Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage

    for problems caused by using accessories, parts, or components not supplied by Dell.

    1 Turn on your printer.

    2 Lift the printer unit, and position the scanner support between the tabs to hold it open.

    The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

    3 Press down on the ink cartridge lever to raise each ink cartridge lid.

    4 Remove the old ink cartridges.

    5 Store the cartridges in an air-tight container, such as the storage unit you received with

    your photo cartridge, or dispose of them properly.

    6 If you are installing new ink cartridges, remove the sticker and transparent tape from the

    back and bottom of each ink cartridge.

    7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the

    left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge

    carrier.

    8 Snap each lid closed.

    9 Lift the printer unit, and hold the scanner support up while lowering the printer unit until
    it is completely closed.


    See page 71, section 7 in the user guide:
    http://support.dell.com/support/edocs/systems/944/en/om/om_en.pdf

    Click on this link or copy and paste the complete link into your browser.

    If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

    Thanks, Joe




    Feb 01, 2011 | Dell Photo 964 All-In-One InkJet Printer

    1 Answer

    How do I install the printer cartrige? I do not have the booklet...


    1. Turn on your printer.

    2. Open the front cover.

    The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

    1. Press the tabs on the cartridge lids, then lift the lids.

    1. Remove the old ink cartridges.

    1. Store the cartridges in an air-tight container or dispose of them properly.

    2. If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.


    NOTE: You can use your printer with one cartridge (color or black) at a time. To extend the life of your color cartridge and improve printing speed, install both a color cartridge and a black cartridge at the same time.
    1. Insert the new ink cartridges. Make sure the color ink cartridge is secure in the left ink cartridge carrier and the black ink cartridge is secure in the right ink cartridge carrier.

    1. Snap each lid closed.

    1. Close the front cover. The front cover must be closed to start a print job.

    1. Open the Dell Printer Solution Center by clicking Start® Programs or All Programs® Dell Printers® Dell Photo Printer 720® Dell Printer Solution Center.

    2. Click the Maintenance tab.

    3. Click Install a new print cartridge.

    4. Click Next.

    5. Select the type of cartridge you installed.

    NOTE: Specify whether the cartridge is a new cartridge or an old cartridge (one that has been used before). If an old cartridge is incorrectly identified as New Cartridge in the Dell Printer Solution Center, ink levels may be incorrect.
    1. Click Next.

    Dec 17, 2010 | Dell Inkjet 720 Printer

    1 Answer

    The ink cartridge carriage will not move to replace when top is opened


    Turn the printer on.
    Lift the lid to expose the print-head mechanism.
    Say out loud: "one steamboat, two steamboats, ... , twenty steamboats".
    By the time that you finish, the movement will have completed.
    Read the instructions pasted onto the inside of the lid.

    Sep 23, 2010 | Dell Photo 964 All-In-One InkJet Printer

    1 Answer

    "Print carrier stall"?


    Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).

    carrierstall.jpg
    Figure 1: Open Ink Cartridge Lids

    Reseat the Ink Cartridges and Make Sure the Lids Are in Place
    1. Make sure the printer is turned on.
    2. Lift the printer's front cover.

      new_note.jpg Note: The ink cartridge should be in the up/loading position unless the printer is busy.
    1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
    2. Remove the cartridges.
    3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
    4. Replace the cartridges.
    5. Snap the lids closed.
    6. Close the printer's front cover.
    7. When prompted on the printer's LCD to choose New or Old, choose Old.
    8. Press Select.
    new_note.jpg Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

    Back to Top
    » Reposition the Encoder Strip
    1. Remove the power cord from the printer.
    2. Lift the scanner unit to expose the inside, where the printer cartridges are located.
    3. Gently slide the ink cartridge carrier to the middle of the printer.
    4. Gently move the top part of the printer belt to the right.
    5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.

      968_encoder_left.jpg
      Figure 1: Inkjet Printer Encoder Strip

    6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
    7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
    8. Once the encoder strip has been re-seated, close the scanner lid.
    9. Re-connect the power cord to the printer.

    Jul 18, 2009 | Dell 922 All-In-One InkJet Printer

    1 Answer

    Dell Printer A940 Hardware error


    Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).

    carrierstall.jpg
    Figure 1: Open Ink Cartridge Lids
    Back to Top
    » Reseat the Ink Cartridges and Make Sure the Lids Are in Place
    1. Make sure the printer is turned on.

    2. Lift the printer's front cover.

      new_note.jpg Note: The ink cartridge should be in the up/loading position unless the printer is busy.
    1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.

    2. Remove the cartridges.

    3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.

    4. Replace the cartridges.

    5. Snap the lids closed.

    6. Close the printer's front cover.

    7. When prompted on the printer's LCD to choose New or Old, choose Old.

    8. Press Select.
    new_note.jpg Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

    Back to Top
    » Reposition the Encoder Strip
    1. Remove the power cord from the printer.

    2. Lift the scanner unit to expose the inside, where the printer cartridges are located.

    3. Gently slide the ink cartridge carrier to the middle of the printer.

    4. Gently move the top part of the printer belt to the right.

    5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.

      968_encoder_left.jpg
      Figure 1: Inkjet Printer Encoder Strip

    6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.

    7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.

    8. Once the encoder strip has been re-seated, close the scanner lid.

    9. Re-connect the power cord to the printer.

    Jul 03, 2009 | Lexmark X5150 All-In-One InkJet Printer

    1 Answer

    Printer 964


    Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).

    carrierstall.jpg
    Figure 1: Open Ink Cartridge Lids

    Reseat the Ink Cartridges and Make Sure the Lids Are in Place
    1. Make sure the printer is turned on.

    2. Lift the printer's front cover.

      new_note.jpg Note: The ink cartridge should be in the up/loading position unless the printer is busy.
    1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.

    2. Remove the cartridges.

    3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.

    4. Replace the cartridges.

    5. Snap the lids closed.

    6. Close the printer's front cover.

    7. When prompted on the printer's LCD to choose New or Old, choose Old.

    8. Press Select.
    new_note.jpg Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

    Back to Top
    » Reposition the Encoder Strip
    1. Remove the power cord from the printer.

    2. Lift the scanner unit to expose the inside, where the printer cartridges are located.

    3. Gently slide the ink cartridge carrier to the middle of the printer.

    4. Gently move the top part of the printer belt to the right.

    5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.

      968_encoder_left.jpg
      Figure 1: Inkjet Printer Encoder Strip

    6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.

    7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.

    8. Once the encoder strip has been re-seated, close the scanner lid.

    9. Re-connect the power cord to the printer.
    If this information has not solved your issue, then you have to contact Dell. They may need to replace the printer.

    Jul 02, 2009 | Dell Photo 964 All-In-One InkJet Printer

    1 Answer

    Hi there


    Replacing Ink Cartridges 1. Turn on your printer. 2. Lift the printer unit. 3. The ink cartridge carrier moves and stops at the loading position unless the printer is busy. 4. Press down on the ink cartridge lever to raise each ink cartridge lid. 5. Remove the old ink cartridges. 6. Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge, or dispose of them. 7. If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge. 8. Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier. 9. Snap each lid closed. 10. Close the printer unit. 11. An alignment page automatically prints.

    Mar 01, 2009 | Dell 926 All-In-One InkJet Printer

    1 Answer

    Carrier stall.


    There could be 4 possibilities.

    1. Ink cartridges lids are open which is not allowing cartridges to move freely.
    2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
    3. Encoder strip is Dirty.
    4. Encoder strip is Out of position.

    Solution:
    1. Open the front cover and check if ink cartridges lids are properly snapped in.

    2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
    Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

    3. Cleaning the encoder strip:
    a. printer should be off and disconnected from power.
    b. open the front cover.
    c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
    d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
    e. Close the printer and try again to print.

    4. Repositioning the Encoder strip.
    a. Remove the power cord from the printer.
    b. Open the front cover.
    c. Gently slide the ink cartridge carrier to the middle of the printer.
    d. Gently move the top part of the printer belt to the right.
    e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
    f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
    g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
    h. Once the encoder strip has been re-seated, close the scanner lid.
    i. Re-connect the power cord to the printer and try again to print.



    Incorrect position of encoder strip
    564e52e.gif



    Correct position of Encoder strip
    7143e8b.gif



    Hope it should fix the issue.

    Nov 04, 2008 | Dell 962 Photo All-In-One InkJet Printer

    Not finding what you are looking for?
    Dell Photo 964 All-In-One InkJet Printer Logo

    Related Topics:

    32 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Dell Office Equipment & Supplies Experts

    The Knight
    The Knight

    Level 3 Expert

    72620 Answers

    Electro Med Services...
    Electro Med Services...

    Level 3 Expert

    6694 Answers

    seerads

    Level 2 Expert

    77 Answers

    Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...