Question about Samsung DV331AEW Dryer

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Samsung dryer DV331AEW doesn't start. The hour glass timer icon is on, and sounds like it wants to start, but nothing happens. The timer counts down, as if it is drying.

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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BElectric
  • 1140 Answers

SOURCE: Samsung DV410AGW Dryer My dryer which

Hi,

Sorry to take so long. I have been talking to Samsung support. the hour glass indicates that the dryer is in a cycle, but as it wont start and you've tried unplugging it, it seems there is a fault. Your dryer is new, so you need to contact Samsung for a service visit:

http://www.samsung.com/us/support/service/request

Before doing this, try unplugging the dryer again and this time leave the power off for a few hours - assuming you haven't done this already. It might reset if you do this.

I've pasted a transcript of my conversation with Samsung below. I pretended to be the appliance owner as otherwise they would not answer my questions!

Hope this helps!

info: Please wait for a Samsung Agent to respond.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
info: You are now chatting with 'Darlene'
Darlene: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Nick: Good evening
Darlene: I see that you are not chatting from USA. Let me know the place of purchase of the unit.
Nick: USA
Darlene: Please let me know the Samsung Unit model number you have. You can find the model number on the label attached to the right side of the Unit.
Nick: DV410AGW
Darlene: Let me know the exact issue you have with the Dryer, so that I can assist you to isolate and troubleshoot the issue.
Nick: Ok - the dryer is displaying the hour glass symbol, but it's not on a drying cycle
Nick: I tried unplugging it but it hasn't reset
Darlene: Let me know if the dryer works fine when you select any cycle.
Nick: it wont start
Nick: Is there some way of resetting the dryer? I think there is a programme stuck in memory
Darlene: Let me know if you are using Dryer in UK.
Nick: no
Nick: I'm working here for 2 days
Darlene: If your dryer is showing an hour glass on the display, it is normal. The hour glass is there to let you know that there is a cycle in progress.
Nick: I know this. I read the FAQ
Nick: But it wont start and the symbol remains even after it's been unplugged
Nick: Can it be reset?
Darlene: Let me know if you have tried to unplug and replug the unit from different wall outlets.
Nick: Cmon, be serious
Darlene: There is no option to reset the Dryer, only way is to unplug and replug the unit from power.
Nick: It's not my outlets
Darlene: I am sorry, a physical diagnostic is necessary to determine the exact defective part on your device.
Nick: I left it unplugged while I am away
Nick: I will try when I get home
Darlene: I recommend you file online service request to schedule service appointment, there you can get the Service Center information, so you can contact them.
Darlene: Would you like me to provide you with the link to fill out an online service Request?
Nick: Yes please
Darlene: Visit the link given below to file an online service request to get the Dryer serviced:
Darlene: http://www.samsung.com/us/support/online/supportOnlineServiceRequest.do
Darlene: Fill the required information to schedule the Service for your Dryer.
Nick: Please answer one more question for me . . .
Darlene: Sure, please go ahead with your question.
Nick: Is the dryer equipped with a memory so in the event of a power failure, it will restart when the power returns?
Darlene: When power fails, Dryer will start from the beginning of the cycle.
Nick: OK, so unplugging it should fully reset it?
Darlene: Yes.
Nick: OK, If that's the case I definitely need a service request
Nick: Thanks for your assistance
Nick: Have a good evening
Darlene: You're welcome. Is there anything else I can assist you with?
Nick: No thanks
Darlene: Thank you for chatting with us. If you have a minute, please click on the blue "X close" button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a Good Day!
Nick: Goodnight

Posted on Oct 20, 2010

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rickyrt441
  • 4399 Answers

SOURCE: When I try to start the dryer I hear a faint click

Have you tried to reset it?

Posted on Feb 27, 2011

  • 23 Answers

SOURCE: We have a Samsung Steam Dryer HE that will not

Hi! If there is no heat, your element needs replacing. ~Denise

Posted on Jul 04, 2011

rickead1
  • 1998 Answers

SOURCE: Have a Samsung gas dryer, power comes on and panel

What is the model number for the samsung dryer? Usually when this happens there are small thermistors that act as safety devices in the dryer that will prevent the unit from running. For example there is a hi and low limit thermistor that if either will faulty the unit would not run at all the lights would come on but the unit would not run to prevent the unit from getting to hot. Message me back your model number and I will find your schematic showing the thermistors in your unit. You would have to check these thermistors with a multimeter and perform continutity tests on them to assure that they are functioning properly. I await your reply Thanks Rick

Posted on Jul 04, 2011

heatman101
  • 43501 Answers

SOURCE: My Samsung DV219AGW/XAA dryer has no error codes.

Hi,

There can be many reasons why your dryer will not start or turn...

The most common causes are the belt breaking or jumping off, or the motor goingbad...

Here are a couple of tips that I wrote will help you to figure out why yourdryer will not run...

Dryer Repair - The Dryer is not Turning

Dryer Repair - The dryer will not start


heatman101

;;
'';

Posted on Aug 21, 2011

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Hi,

There can be many reasons why your dryer will not start or turn...

The most common causes are the belt breaking or jumping off, or the motor goingbad...

Here are a couple of tips that I wrote will help you to figure out why yourdryer will not run...

Dryer Repair - The Dryer is not Turning

Dryer Repair - The dryer will not start


heatman101

';

';

Aug 20, 2011 | Dryers

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