Question about HP PRINTER,DESIGNJET 500 42'' InkJet

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Error 17:11 Hp 500 designjet plotter - HP PRINTER,DESIGNJET 500 42'' InkJet

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  • HP Master
  • 1,121 Answers

Error 17:11 no way related to DSJ 500.. Pl check

Posted on Dec 12, 2012

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Posted on Jan 02, 2017

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SOURCE: HP designjet 1050 C plotter system error 04c3000 25c0000

when installing a network card i am getting this error cod 04c00 00002a0a

Posted on Sep 10, 2008

  • 1 Answer

SOURCE: HP designjet 500 the system error 21:10

I recently had this problem as well and it was the service station gunked up with a bunch of ink over the years. Remove the right hand cover of the plotter. Remove the 2 screws that hold the service station in place and slide to the right to remove. When removed, take off the small motor by the gears. The rest is all plastic, I removed the 3 screws and "popped" the two black parts apart and cleaned the spitoon, which is just a sponge. I then dropped the thing into the sink and poured dishwasher soap. Let it sit for about an hour and rinse. It is really really messy. Then put the whole thing back together again. If I recall, the motor was the only electrical component.

Use care and caution so as NOT to break anything and I recall that the only electrical part was the small motor by the gears.

This wasn't so bad and I spent about 8 hours just because I was exercising much caution. If you're more mechanically inclined on the first go, then I would guess about 1 hr to clean and another 1 or two for dry time.

This SOLVED my problem and WOW there was a bunch of ink over the years. Don't worry, that is what the "spitoon" is used for to soak up the excess ink. Well, if not maintained or replaced, then the ink gunks the insides rock hard as in my case.

A new station is about $160 bucks. If you have HP install then you are looking at a few hundred more on top of that. To me, it was worth it and if it didn't work then I just get a new one and I had nothing to lose since the plotter was getting past the 21:10 error.

Be sure to download the HP Service Manual online so you know how to remove the service station. It is just 2 screws. Without the manual, I probably would have taken off many more screws as I would not have thought the service station simply slid out to the right. The designjet is well designed and was glad that I found a service manual online.


Good luck and use caution,







Posted on Feb 15, 2009

  • 99 Answers

SOURCE: hp plotter designjet 1055 CM plus plotter produces system error

one of the printheads is bad.....check the error code again,because 060308 does not exist in hp designjet 1055cm plotter.

Posted on Aug 01, 2009

  • 2 Answers

SOURCE: HP 800 designjet plotter Error Message 21:10

need to replace service unit

Posted on Mar 22, 2010

  • 123 Answers

SOURCE: i have the probleum in Hp designjet 500 plotter

The problem is a defective Service Station. It will need to be replaced. The part is available at: http://www.lpscomputer.com/p-2493-c7769-60149-designjet-500-800-service-station.aspx

Posted on Apr 15, 2010

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I am still having a problem with HP designjet 500 Plus showing error 86:01 then writing so:Severe error: 0 x 8010003 task: tMech file: sequence.c line: 636


sounds like the printer is broken pretty badly. Is it still in warranty? Contact HP for a replacement, or else it's time to buy a new one.

Nov 11, 2014 | HP DESIGNJET 500 InkJet Plotter Printer

1 Answer

My hp designjet 500 doesn't recognize the I/O Card


By I/O card I assume you are referring to your JetDirect or the optional HP/GL2 formatter board, your EIO devices?
If you have them installed and the plotter does not recognize them.
Shut down the plotter then remove the power cord from the plotter or the wall and wait 5 mins.
Remove ALL EIO devices (JetDirect / formatter).
Plug the plotter back in and restart the plotter.
Test functions of the plotter.
Shut down the plotter and then add back only the JetDirect.
Start the plotter and check the function, and check if the menu will allow you to setup the JetDirect.
If successful, shutdown again and reinstall the Formatter Card (if you use one).
Test functions and check the I/O setup in the menu.
The idea in a nutshell, remove the cards and add them back one at a time to see which one if any is bad and causing the I/O to shut off.
If this does not help, you may need to replace the plotters Electronics module

Aug 16, 2012 | HP DesignJet 500 InkJet Printer

2 Answers

86:01 error in designjet 500 plus Paper jam...


System Error: 86:01
Problem Description: Carriage-Axis shutdown.
Corrective Action:
If this error code appeared but was NOT caused by a paper jam, then try the following:
  • Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod.
  • The Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap the Printheads. In this case replace the Service Station/Aerosol Fan Assembly
  • Perform the Carriage Movement test

Aug 26, 2011 | HP DESIGNJET 500 InkJet Plotter Printer

1 Answer

I am HP partner tech and have a problem which HP are not interested in. Fitted a new electronics module and now get 05:10 error which is bad/missing formatter, printer has never had a formatter. I press...


System Error: 05:10 Error (Only applicable to HP DesignJet 500 Series)

Problem Description:
HP-GL/2 Accessory Card failure.

Corrective Action:
Power OFF the Printer and replace the HP-GL/2 Accessory Card

Remove the Formatter

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Aug 08, 2011 | HP DESIGNJET 500 InkJet Plotter Printer

1 Answer

Hp plotter designjet 1055 CM plus plotter produces system error


one of the printheads is bad.....check the error code again,because 060308 does not exist in hp designjet 1055cm plotter.

Jul 31, 2009 | HP Office Equipment & Supplies

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