Question about HP LaserJet 5000n Printer

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Label stuck on a roller?

Was printing Avery "clear" labels, when the label paper got jammed under the toner cartridge. Cleared the jam, but it appears that a label is stuck to a roller. Removed the toner cartridged, looked at the rollers and CAN NOT visibaly see the label, but when you send a job to be printed there are blocks on the page. Since I can't see the label, I have no idea where to start to remove it-it definately is stuck somewhere in the front-was using the manual paperfeed when the problem happened.

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  • info443 Jan 13, 2009

    Thanks while I was waiting I found the problem and fixed it-we are good-Thanks for the help!

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Looks like label stuck on the toner cartridge. Easiest solution would be to replace toner cartridge or if you can slowly spin the OPC drum on toner cartridge till you find label NOTE: damage to the OPC drum with affect print quality as well as oil from fingers will affect PQ( print quality)

Posted on Jan 13, 2009

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I keep getting an error message about a paper jam for my printer but there is absolutely no paper jammed anywhere in the machine.


Have you tried a new toner cartridge, The toner cartridge has moving parts, and of the cartridge gets stuck, the printer may indicate a paper jam.

Also paper often tears when clearing jams, and the little shreds of paper can stay in the rollers of the printer and keep it jammed. Make sure to inspect all the rollers to make sure they move freely, and do not have anything stuck in them.

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remove (and you may have to replace) the toner -- i am pretty sure you will find the label on the toner rollers
check out the video
http://www.youtube.com/watch?v=stz8O9aUjTo

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hello, sounds like there are many possible solutions for you machine, first with paper jamming, are labels going thru manual feed tray, or paper tray, it might be possible that mp feed roller needs cleaning or replacing. if paper tray, simple would be feed roller, clean or replace, if jams continue with normal paper from paper tray, the problem will be front door, i have yet to be able to repair paper jams when front door assembly fails. as far as colors, both drum and toner can cause this problem, if using 3rd party toner, this will also cause some color problems. sorry no real quick fix for this machine, i've tried.

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was the origianl due to labels? It is likely that there is a very small piece of paper or some glue off some labels stuck in a corner or on the rollers which is causing it to mis align on the way through and therfore jam
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Printer will not print...it jammed ......the paper jammed in the machine..and I pulled it out....


1. Inspect the paper trays to make sure they are not overloaded. To determine if this is the problem, do a test print with only one piece of paper loaded in the paper tray. (If this turns out to be the problem, keep the paper tray half-full in the future.)
2. Check that the type of paper being used falls within the printer manufacturer's recommendations. For example, paper designed for ink-jet printers doesn't necessarily work well in laser printers. High-quality, bonded paper will cause paper jams in some printers; look for bonded paper that is "laser and ink-jet compatible."
3. If someone has recently printed labels on this printer, check to see if a label has come unglued from a sheet and become stuck inside the printer.
4. Check the gears and rollers for stuck shreds of torn paper from previous jams. Turn off the printer before you attempt to remove the bits of paper.f you have a laser printermag-glass_10x10.gif, inspect the printer's paper rollers. They should be smooth but not shiny. Rollers that are cracked or glazed are a frequent cause of paper jams and should be replaced by a technician.
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1 Answer

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You may have left some debris in the printer, or there could be a piece of debris blocking one of the sensors. Try to reinspect printer and clean it out throuroughly. If it still isn't printing, try removing toner and replacing again. If neither of those work buy a used laser printer on craigslist and save yourself the trouble.
sorry if this isn't great news. service may be worth it, try a small computer store rather than a larger store.

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1 Answer

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hi 

If this if a office printer its bound to have stuff fall into it like staples or paperclips. these things fall under the tray and get stuck underneath the paperout flag so firstly take the printer turn it upside down nb remember to remove the toner cartridge then shake it to get anything loose thats stuck in it.if you have done this and the problem persists then you have to strip the front section of the printer and clean out all unecassary things stuck in there. 
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