Question about Cisco 7912G IP Phone

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My Phone is on Busy Mode

I am using a Cisco Phone 7912 Series and my main problem is the busy mode since last week. This is what happened: I placed a call then, I got to have an incoming call. What I did was to end the first call anf pick-up the second one. After I finished talking to the second caller, I put down the phone and after that it started to be on the busy mode. I already rebooted the phone and re-configured the CCME but still, it doesn't work. What will I do? I hope you could help me on this. Your help is highly appreciated. Thank you very much. Best regards, Angeli san Juan

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Re: My Phone is on Busy Mode - Cisco 7912G IP Phone IP Phones

Are you in a Call Manager envirnoment ?

Posted on Jul 06, 2007

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Phone looks fine but there are lines through the connection. I dial and get busy signal. Check all connections, everything seems fine, reset the phone a bunch of times, still not connected though.

If there are lines through your line appearances than your phone is likely not properly registered with your Callmanager or SIP registrar, you need to configure your phone properly so it registers and associates with an extension on your PBX or hosted service.

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My red light wont go out on cisco 7940 phone, even when i have no messages


Has this just stopped working, or has it never been working?

On the call manager / CME the MWI (Message Waiting Indicator) needs to be configured. This could be undertaken either via the GUI or from the CLI

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This is happening because your "Self-Cleaning" hookswitch is going bad. Since it's a carbon contact design, this will happen more and more frequently. I recommend sending your Cisco IP phones to IdacomUSA for repair and refurbishment. If you are the DIY type of person, we are also selling the pad and assembly for the Cisco hookswitch at $15 each (w/minimum order)

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"Edit" softkey is not working, Can't enter NTP or TFTP on Cisco 7912 phone

I would try logging into your CCME and deleting that phone from the user list. That way, it will have to contact your server and redownload all the necessary files. If that doesn't work, I would try using the factory reset code which would completely reset it. Both of these require that your server is up and running properly.

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