While Xerox offers two separate maintenance kit part numbers for the Phaser 8400 and 8500 printers, they look identical. Can I use a 108R00675 maintenance kit (part for 8500 series) in the Phaser 8400? Has anyone else tried this?
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The printer requires a maintenance kit. (95% chance anyways) I would suggenst the extended life maintenance kit (10,000 page lifespan) part number 108R00676 to correct this issue. You can usually get these where you get your solid ink cartridges.
Was this a new maintenance kit?
If it was new, try putting the old one back in, if it reports the same
message, the pivot plate will more than likely need replacing.
If it displays the original message i.e, replace maintenance kit,
then the fault is with the new maintenance kit.
Do check you have been sent the correct maintenance kit for your machine,
part number should be 108R00675 for standard and 108R00676 for the
extended Phaser 8560 printer and Phaser 8560MFP kit.
If it is the original maintenance kit and the error just appeared,
as I am assuming you will have already tried re-seating it, the
problem is likely to be the pivot plate again.
Hope this helps.
If you remove the right side cover, you can operate the process drive gearbox with a straight-blade screwdriver on the end of the shaft (bottom of printer right in front of maintenance kit). This is the end of the drum maintenance camshaft. Rotate clockwise slowly. It's possible that the cams have cracked and rotated on the shaft. This is the weak point on these printers. If so, they may not be in sync. Good luck.
They sell a lot of maintenance kits that way.I worked for a major Tampa are copier company for 10 years and they used every part until it just quit.However, you should line up a maintenance kit at the ready.Sometimes a counter will shut down the copier when it gets to the point where they want it to stop.
Contact the company that you purchased the maintenance kit from.
They should have the solution or send you a replacement.
I know of no way to change the Xerox printer to match up with a non Xerox maintenance kit. They would not set the machine up to accept non Xerox products since that voids warranties.