Question about Dyson DC33 Bagged Upright Vacuum

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My Dyson DC33 has no suction from the main head(suction fine from the hose)..Have done all the maintenance I can on it ie filters etc...?

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  • Dyson Master
  • 18,411 Answers

One of the main problems is the internal hose blocked this video will show you were all blockages appear

Posted on Dec 12, 2012

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6 Suggested Answers

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Posted on Jan 02, 2017

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Dysonteam
  • 167 Answers

SOURCE: No suction on wand of Dyson DC14 Animal

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Posted on Apr 22, 2010

  • 1 Answer

SOURCE: dyson DC 14 lost suction to beater bar/ suction to hose/stick

My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.

Posted on Aug 11, 2009

  • 55 Answers

SOURCE: Dyson Animal hose collapses when using attachment hose

You have a clog in either your hose or your wand. You need to take off the wand and hose and inspect them.

Posted on Dec 02, 2008

  • 83 Answers

SOURCE: lack of suction in hose

That popping sound is the bleed valve activating - it indicates that there is a blockage in the machine somewhere, probably in the wand if you're saying that there is no suction in the wand.

- Take the wand off the back of the machine - press the two gray buttons to separate it from the hose - hold the wand in the air and look through it - if you can't see the light coming through the other side there's a blockage in the wand - taka a long object like a meytal hanger and remove the blockage.

If that's not the problem, call the Dyson helpline for further troubleshooting, they know what they're doing.

Posted on Jul 30, 2009

  • 5 Answers

SOURCE: dyson dc07 yellow/blue no suction at base

Sounds like you've **** up something which is obstructing the suction from the brush bar. There's a little section of curved grey pipe near the base which carries the dirt from the head up the vertical pipe at the back. This section can be removed, check there is nothing jammed in there, paper etc.

Posted on Aug 12, 2009

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My dyson dc 33 doesn't have any suction at the bottom. I washed the filters and checked the hoses. But I suspect it is because I can't get the hand wand to turn off. It runs whenever I turn on the


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC33. When the vacuum is switched on and standing upright, suction will always be diverted automatically to the wand and hose for above-floor cleaning. When you recline the machine into the normal vacuuming position, the suction should be transferred to the cleaner head. Make sure the brush control is set to 'Carpets', as the brush bar will not rotate when it's set to the 'Hard Floors' position.

If it doesn't seem to be picking up as well as it should be, we'd appreciate the opportunity to talk you through some simple troubleshooting checks when you have your machine to hand. We'll be able to ensure everything is working correctly - and if a replacement part or repair is needed, we can also confirm if this is covered under your Dyson warranty.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll look forward to speaking with you.

Feb 11, 2015 | Dyson DC33 Bagged Upright Vacuum

1 Answer

Lose suction


Perhaps a clog in the lower unit?

Dec 14, 2013 | Dyson DC33 Bagged Upright Vacuum

1 Answer

I have a Dyson DC33. The cleaning head will not stay down. As you move the unit, the head will stay at whatever angle it is last pushes into. So, as you pull the vacuum back and then push it forward,...


Hi Anthony, it's Jack at Dyson.

This sounds very unusual, as the cleaner head should pivot freely in use, allowing the soleplate to remain flat to the floor surface. The cleaner head is designed to adjust automatically to different carpet heights and floor types as you vacuum - this is shown in the video I've attached above.


It would be worth washing both filters as shown in our online Support guide: http://www.dyson.co.uk/support/dc33/dc33-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-removal-step-1


We recommend using cold water without any detergent, and allowing both filters at least 24 hours to dry completely before replacing them in the machine. In normal use, the filters should be maintained in this way at least once every 3 months.


It's also worth checking to make sure the internal hose isn't damaged, and that there are no obstructions in the machine. Our online Support guide should help with this: http://www.dyson.co.uk/support/dc33/dc33-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/next/next/next/wand-suction

If you need further help after you've given this a try, I would encourage you to contact us directly so we can provide further assistance - if a repair is needed our experts will be happy to confirm if this is covered under your machine's 5-year guarantee.

You can reach us by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Nov 11, 2013 | Dyson DC33 Multi-Floor Upright Bagless...

1 Answer

Dyson DC33 model. When trying to vacuum flat rug (no pile), the suction is so high the vacuum head is sucked down hard against the rug, making it impossible to push the cleaner forward. This happens with...


Hi Brad, it's Jack at Dyson.

I'm sorry to hear you're having difficulty pushing your DC33 on this particular rug. DC33 is a powerful upright vacuum, but we wouldn't normally expect it to be excessively hard to push on any domestic floor surface. However, we may have a tip to resolve this, and we'd value to the chance to discuss this with you directly.

If you can email your contact details and serial number to us at askdysonUS@dyson.com, one of our experts will be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Oct 11, 2013 | Dyson Vacuums

3 Answers

My Dyson 41 has just started only sucking through the tube


We've had our DC41 for 4 months now and suddenly noticed no suction at the base as well. Base motor works fine.Thought I'd take one last look before sending in for repair. At the base of the attachment hose near the motor is a small red tab. I depressed it and pulled the entire hose off the motor. Sure enough inside was a eyeliner pencil our daughter had unknowingly vacuumed up. I couldn't see it just peering the length of the hose. Even with a flashlight. You don't see mention of the small red tab but it allows you to see close up rather than peering down the hose if something is lodged near the motor. Apparently this pencil prevented the internal hardware to switch from wand to base suction when the handle is reclined in floor vacuum mode. These vacuums have strong suction and they will pull up the oddest things! Hope this helps!!

Aug 14, 2012 | Dyson Dc 41 Ball

1 Answer

My dyson upright has no suction from the hose and after replacing the belt it squels something terriable. Can you help me please I am not very technically minded.


Hi Michael,

I am sorry to hear you are having difficulty with your DC33. The problem you are describing with the hose sounds like a blockage. Please visit http://www.dyson.com/support/help.asp?article=1419&product=DC33-MULTIFLOOR for step by step instructions to locate and remove any blockages. You may also want to wash your filters to ensure proper performance.

The squealing sound you describe is unusual. With the machine turned off and unplugged, we recommend inspecting the brush bar for any debris that could be wrapped around the brush and making contact with the belt. However, because you have recently changed the belt, we would also appreciate the opportunity to trouble shoot with you over the phone. Please call us at 1-866-693-9766 US or 0800 298 0298 UK so we can provide further assistance.

Best wishes,

Jessica

Jun 03, 2012 | Dyson DC33 Animal Bagless Upright Vacuum

1 Answer

Hi, We have a 3 month old Dyson DC33. I have noticed a lack in suction on the baseless but when upright the wand suction seems to be fine. Base plate is correctly fitted, brush bar turns fine and there...


Dear Andy,

I'm sorry to hear you're concerned about your DC33. Please note that for high pick-up, the soleplate has to form a close seal with the floor surface, which is why you may not have detected much suction through the cleaner head when you laid the machine on it's side.

However, if the cleaner doesn't seem to be picking up as well as usual in normal use, you may need to give the filters a wash - this should be done at least once every 3 months. Use cold water without detergent, and allow up to 24 hours for the filters to dry completely before replacing them. The correct way to wash the filters is shown in the step-by-step guide linked below:

http://www.dyson.com/support/help.asp?article=1415&product=DC33-MULTIFLOOR

Hopefully this answers all of your queries, but if you feel you need further assistance, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Sep 01, 2011 | Vacuums

2 Answers

I've bought a dyson dc07 upright vacuum and need to know how to get suction through the hose as opposed to the main machine.


Hi there,

When the cleaner is standing in the upright position, it's engineered to divert suction automatically from the cleaner head to the hose. The correct way to use the hose, wand and dusting tools is shown in the user guide:

http://media.dyson.com/downloads/us/floorcare/manuals/dc07_opmanual_usa.pdf

If there doesn't seem to be any suction coming through the hose when the cleaner is standing upright, you may need to check the machine for blockages. The easiest way to do this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US

It's also a good idea to give the filter a wash, as demonstrated in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and always make sure the filter is totally dry before replacing it - this may take up to 24 hours.

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Aug 18, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

No suction - Dyson vacuum


Hi If the Dyson is throwing out dirt at the back, it could be three possibilities:
1) The main floor head suction channel is blocked. Check the sole plate where the beater bar is, or if you have a cylinder/pull along model check the floor heads and main extension pipes.
2) Check all the inspection tubes especially the bottom part where the main handle hose is. Also check the filters are clean as well as the Cyclone shroud honeycombs are completely unclogged. Use of the upholstery brush is ideal for dust removal on the cyclones.
3) Check the main inspection areas on the Dyson as sometimes a back log of clogged dirt can get stuck. Also check the dust channel points when then bin is taken out.
Hope all this helps!

Jun 19, 2009 | Dyson Vacuums

1 Answer

Dyson Animal


Obstruction in the hose?
Your vac has developed a hairball possibly.... when a piece of flexible media ie.... cardboard, plastic etc... gets lodged in the hose, and begins collecting hair & dust to the point it no longer has enough draft to pull debris from the floor.
Here is a video that you may find useful
http://video.aol.com/video-detail/dyson-not-picking-up-dirt-no-suction-how-to-repair/2334249387


PS I Thought DYSONS were guranteed to NOT lose suction? What a RIP!

Jan 06, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

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