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My Cricut Explore Air wont cut


If your Cricut machine is not cutting all the way through your material, or is only scoring the material, choose a machine below for specific troubleshooting tips. Fortunately this issue can usually be resolved with basic troubleshooting.

correct cut settings.
  • Remove the blade housing, then remove the blade and ensure that there are not any bits of paper stuck to the blade or lodged inside the blade housing. Ensure that you replace the blade housing correctly into the machine. Once clean, test your cuts again. If the blade and housing are already free from debris, or cleaning it did not help, proceed to 3.
  • Try an arm buoyancy test: gently press down on the black arms that surround the blade housing and then release them. Do they bounce right back up, or do they stick or rub in any way? If they stick or rub, please contact Customer Care through one of the options below for further assistance. If they bounce right back up when released, proceed to 4.
  • Increase the machine pressure settings and try your cuts again. If this does not change the cut result, proceed to 5.
  • Increase blade depth by turning the dial at the top of the blade housing. If this does not change the cut result, proceed to 6.
  • Perform a Hard Reset on the machine. If this does not help, proceed to 7.
  • Check your machine's firmware version. If the firmware is not up to date, perform a Firmware Update using Cricut Craft Room, a Gypsy device, or Cricut Design Studio.
  • Retry your cuts with a new blade housing.
  • If the machine is still not cutting through materials, or is only scoring the paper, please contact Customer Care through one of the options below for further assistance.
  • Forced Firmware Update on the machine through Cricut Sync.
  • Retry your cuts with a new blade housing. If the issue persists, proceed to 8.
  • Attempt a Format and Restore on the machine through Cricut Sync. Please note that this step should only be taken if all other steps have failed to resolve the issue.
  • If this does not resolve the issue, please contact Customer Care through one of the options below for assistance.
  • new blade. If this does not help, proceed to 5.
  • Adjust/increase the Multi-Cut setting in the Cricut Craft Room cut preview screen and retry your cuts. If this does not change the cut result, proceed to 6.
  • Retry a cut using a new blade housing.
  • If the machine is still only scoring or not cutting through the material, please contact Customer Care through one of the options below for assistance.
  • Jan 16, 2017 | Crafts & Hobbies

    3 Answers

    Cricut expression 2


    Cricket is hung up on the first small cut and keeps repeating that same cut over and over

    Aug 09, 2012 | Toys

    1 Answer

    TheI can not reset the circuit machine all green lights are on


    You can call customer support. They will have you install the Cricut Design studio just so you can access the firmware update. You must find a PC to do this - it will not work on your Mac that you use for everything. After your 10 year old PC takes 40 minutes to install and open Studio, you run it and restart your Cricut and all of your green lights stay on. You re-run it just to be sure, and all of your green lights stay on. You call back customer support and they have you cut out the drive belt to disable your Cricut and take a picture of it, then they will send you a refurbished replacement Cricut - white and gray, not white and pink like you own. This was my experience today and my only used twice Cricut is now ready for garbage pickup.

    Jul 23, 2012 | Provo Craft Cricut Expression Personal...

    2 Answers

    I have the cricut jukebox but no instruction manual. Where can I find one?


    http://content.cricut.com/c/downloads/JukeboxManual.pdf

    There you go :D

    Mar 01, 2011 | Computers & Internet

    2 Answers

    My cricut expression keeps turning on and off. Resetting does nothing since it won't stay off or on long enough to actually reset. Any ideas?


    I would contact cricut because you may have a defective machine. I had an expression and cut one thing then it froze. We did the reset and that did not resolve the issue. Cricut had me send my machine back and they shipped a new one. Mind you they will put a charge on your credit card only to protect themselves. You just ship yours to them the way they tell you in the one you receive. Let me know if you do not have their contact number.

    Feb 16, 2010 | Provo Craft Cricut Disney Font Cartridge

    2 Answers

    Jpeg file onto a cricut


    Cricut does not accept jpegs. They use their cartridges that come with the machine and others that you can purchase. However if you have Cricut Design Studio you can design your image with the cricut. Any further questions feel free to ask.

    Dec 02, 2009 | Provo Craft Cricut Disney Font Cartridge

    1 Answer

    LCD not working and not all buttons come on


    I would contact Cricut as there is a way to reset your machine. Resetting your machine may fix the issue. If it continues after the reset Cricut may ask you to send the machine to them. They will however ship another to you after applying a charge to your card then removing the charge after you ship your machine with issues back to them.

    Sep 20, 2009 | Provo Craft Cricut Disney Font Cartridge

    2 Answers

    Dials not working


    You may want to try resetting your Cricut to see if that fixes the problem. To reset the Cricut machine, turn the unit off for five minutes. Roll all the dials all the way up and all the way down five times each. Turn the Cricut back on. This is the manufacturer's reset process. Good luck!

    Mar 13, 2009 | Provo Craft Cricut Disney Font Cartridge

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