Question about Dyson DC18 all floors Bagless Upright Cyclonic Vacuum

1 Answer

Hose doesn't have suction

My DC18 has suction when it is unlatched like to do floors with the roller attachment. However when I lock it upright to use the hose it loses suction totally. I have cleaned the filter as well as removed the hose for obstructions. When latched upright it makes a totally different noise than when unlatched. After a few seconds in the upright position it makes a noise that I can only describe as if you were to put your hand over the hose when it was working properly.

Posted by on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi Danny,
I am sorry to hear you are having difficulty with your DC18. I understand you have checked for obstructions, however, the problem you are describing sounds like a blockage. Please click on the appropriate link below to view step by step instructions on how to locate and remove a blockage in the wand, hose and the hose inlet. If you prefer we would also be happy to walk you through these checks over the phone. If the problem persists after the recommended trouble shooting steps have been carried out, please call us directly as your machine may need to be serviced by an authorized Dyson technician.

Link to Dyson support page US:
http://content.dyson.com/support/help.asp?article=1049&product=DC18-ALLFLOORS
Link to Dyson support page UK:

http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction



If you determine you need further assistance, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US).


Best wishes,


Jessica

Posted on Dec 14, 2012

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 6 Answers

SOURCE: no suction in the hose

see my answer to the "suction out of the handle but not to the floor" this will answer it.

Posted on Mar 03, 2009

WonderTech
  • 268 Answers

SOURCE: losing suction in upright position

It's probably your belt. It could be broken or stretched. If broken or stretched, the roller won't spin very well, if at all. Another possibility is that there may be debris blocking suction near the roller. Hope this helps.

Posted on Aug 21, 2009

fixdat22
  • 34 Answers

SOURCE: Unable to use attachment hose

its ok. all dysons make that sound.

Posted on Sep 12, 2009

pippall
  • 1486 Answers

SOURCE: my DC17 suction hose doesn't have any suction occasionally.

check the seal on the filter is not broken,And check for any blockage at the bottom of the pickup pipe.

Posted on Nov 18, 2009

Dysonteam
  • 167 Answers

SOURCE: my dyson dc17 animal will pick up via the hose

Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Dyson no suction in upholstery wand


Hi there, it's Jack at Dyson.

Like most Dyson upright vacuums, DC18 is engineered to divert suction to the hose and wand automatically when it's standing in the upright position. If your DC18 doesn't seem to have suction from the wand when standing upright, you may have a blockage in the hose or wand. Please follow the steps shown in our online Support guide to check for this: http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/remove-the-wand-from-hose

It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3 months as shown in the video below. Use cold water without detergent, and allow at least 24 horus for the filter to dry completely before replacing it.

I'm confident following these steps will resolve the issue. However if you'd like any further guidance from our experts after you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 27, 2014 | Dyson DC18 all floors Bagless Upright...

1 Answer

Cannot reconect hose at base dyson dc8


Hi Joei, it's Jack at Dyson.

DC18's hose should clip back onto the machine without difficulty. It just pushes into place, and you should hear and feel a click as it locks securely. You might find the tips in our Support guide useful: http://www.dyson.com/support/dc18/dc18-allfloors/diagnosis-root-menu/dc18tilterwashvid/flo-dc18-gen-wand-suction/flo-dc18-gen-wand-suction-main/flo-dc18-gen-remove-the-wand-from-hose/redirect-to-flo-dc18-gen-check-the-hose/flo-dc18-gen-check-the-hose

If you'd like further guidance on reattaching it, please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA), or 1800 239 766 (AU).

Jan 18, 2014 | Dyson DC18 all floors Bagless Upright...

1 Answer

Dyson slim - no suction through hose


Hi there,

I'm sorry to hear you're having difficulties with your DC18. If the machine doesn't seem to have as much suction as usual through the hose, there may be a blockage in your machine. To check for this, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

You may also want to give the filter a wash - in normal use this should be done at least once every 3 months, as shown in the video below. Use cold water without detergent, and allow the filter to dry completely somewhere warm for at least 12 hours before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 16, 2012 | Dyson Slim DC18 All Floors HEPA Bagless...

1 Answer

The vaccum works fine but when I use the hose the brushes don't rotate and neither does the hose have any suction


Hi there,

I'm sorry to hear you're having difficulties with your DC18. The brushbar is designed not to rotate when the machine is standing upright, so this is nothing to be concerned about.

However, if there is no suction from the hose, there may be a blockage in the machine. To resolve this, please follow the steps shown in our online Support guide:

http://www.dyson.com/support/help.asp?article=1049&product=DC18-ALLFLOORS

You may also want to give the filter a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

If you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 25, 2012 | Dyson Slim DC18 All Floors HEPA Bagless...

1 Answer

Hose lost suction


Hi Aaron,

I'm sorry to hear you're having difficulties with your DC18. If your machine picks up through the cleaner head, but not through the wand, it's likely that there's a blockage somewhere in the wand or hose. The easiest way to check for this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1049&product=DC18-ALLFLOORS

This should resolve your issue, but if you'd like any further assistance, please give us a call free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Nov 28, 2011 | Dyson DC18 all floors Bagless Upright...

1 Answer

Motor generating suction but no sucvtion at the power head. hose out of head not blocked


Hi there,

I'm sorry to hear you're having difficulties with your DC18. If there's no suction through the cleaner head and you can't see an obstruction in the internal hose, there may be a blockage further along the air duct. I'd encourage you to get in touch with us directly so we can establish whether this is the case, and if so, help you resolve this as quickly as possible.

You can call us free on 08002980298 (UK), or 1866MYDYSON. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Oct 02, 2011 | Dyson DC18 all floors Bagless Upright...

1 Answer

The wand has no suction on my dc18


Hi there,

I'm sorry to hear you're having difficulties with your DC18. If there is no suction through the wand, you may have a blockage in the hose or wand. To check for this, please follow the troubleshooting steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=1105&product=DC18-ALLFLOORS


This should enable you to resolve your issue without further assistance. However, if you are unable to do so, please get in touch with us directly - you can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 22, 2011 | Dyson DC18 all floors Bagless Upright...

3 Answers

On my DC18 there is no suction at the wand.I took it apart to make sure there was no clog. What switches the suction from the bottom to the wand? Thanks John


  • I actually answered a question just like this the other day. On the DC18 the switch is automatic. When the vacuum is upright the suction is automatically to the hose.
  • When you tilt the handle back the suction is automatically to the floor.
  • If you took things apart and cleaned them and have no suction through the hose when the vacuum in the upright position then this is a manufacturers defect.
  • The way I know this is for the other persons issue I called Dyson directly because I wanted to see why I could not see a switch and they told me there was none, it was automatic.
  • Here is the good news. Dyson offers a full 5 year warranty and the DC18 has only been out for 4 years. So every DC18 on the market is still under a full warranty.
  • What Dyson told me is this. Contact Dyson and they will see if their is a repair center near you and if so then you can drop it off there for a 100% free warranty repair.
  • If there is no repair shop in your area then they will ship it both ways and repair it 100% free on Dyson.

  • Here is there contact information.
  • Here is the link to choose the country should you be outside the USA. http://www.dyson.com/ If you choose that link the when the page loads got to the lower right of the screen to the fine print and click on "contact us" and the information will show up.
  • Here is the USA information http://www.dyson.com/contact/default.asp
  • Dyson Inc.
  • 600 W. Chicago Ave
  • Suite 275
  • Chicago, IL
  • 60654

  • Dyson Helpline:
  • 1-866-693-9766

  • The Dyson Helpline is available 7 days a
  • week during the following times - Central Time
  • Monday-Friday: 8am - 8pm
  • Saturday: 9am - 3pm
  • Sunday: 10am - 2pm
  • questions@dyson.com
  • I would just give them a call. They seemed friendly enough to me. For the record the lady I helped before confirmed to me they did perform a warranty repair free for her.
  • Hope this helps and thank you for using Fix Ya

Regards, Tony

Jun 17, 2011 | Dyson DC18 all floors Bagless Upright...

6 Answers

Hi my dyson dc18 has great suction from wand but when you got to use the vac for floors little suction but wand still got suction even while vacuming floors is it suposed to stop suction from wand


My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

Apr 03, 2010 | Dyson DC18 all floors Bagless Upright...

1 Answer

Not working


If only 2 months old, take it for repair as it is under warranty.

Mar 28, 2008 | Dyson DC18 all floors Bagless Upright...

Not finding what you are looking for?
Dyson DC18 all floors Bagless Upright Cyclonic Vacuum Logo

573 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18389 Answers

Nick Olsen

Level 2 Expert

183 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...