Question about Kenmore Washing Machines
Washer giving F1 code an won't come on
Posted by Anonymous on
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Posted on Jan 02, 2017
Moister can get in between the contacts,is it in a high moister environment? Try using a hair dryer on the panel to dry it out.Also unplug it to reset.
Hope this helped.Let me know by rating me
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Posted on Jan 31, 2009
I think there might be a recall on your washer call to see. I am not for sure that there is a recall but I a m pretty sure there is. So don't quote me on that. the f1 error code usually means that you have a bad board. f1 means that your pressure switch line is failing and this is all in your board. check your owners manual if whirlpool is not going to pay for this repair sometimes there are extended warranties in your manual
Posted on May 29, 2009
Remove the three screws in the back of the control panel and lift the control panel up. You should see a clear plastic tube to the far right going into a gray plastic box.
There is either a kink or break in this hose or the controller board (the grey box) is bad.
Try removing the hose and blowing in it to check for any resistance (clog).
I just bought a controller and they run about $200
Posted on Jan 10, 2010
Testimonial: "Thank you, I did not see anything wrong with the clear tube, however I forgot to blow into it. I will double check it before ordering the controller. "
After getting the F1 error on my model 110.27086601 and looking at other posts here & elsewhere, I made one call to the "Product Resolution Center" at 800-847-9083 on 4/9/10. They answered quickly, looked up the model & serial number I gave them (begins with CT18) and confirmed that the unit is covered under the "upgrade plan" (as opposed to calling it a recall). They are sending the part directly to me today and they scheduled a Sears tech to come install it in 10 days (or less if the part arrives sooner). The part, shipping and service call are free. The whole call took less than 5 minutes and was no more difficult than ordering a pizza. The agent was polite, professional and a pleasure to deal with.
I'm pleased that 2 years after the warranty expired they are providing this repair free of charge and without any hassle.
To those who have had problems when calling or who will be calling, may I offer this tidbit for dealing with any customer service contact? Be polite and businesslike. The agent on the other end doesn't need to hear about "how disappointed you are, blah, blah" or that you've "been a loyal customer for 84 years" and you've "never had a problem like this" or any other editorial commentary - just be friendly, and say something like " Hi, I have an Oasis washer with the F1 problem and I understand that there's a recall covering this." That's exactly what I said and the agent efficiently handled everything from there.
Remember, the agent gets measured on the number of calls they complete so they just want to take care of you as quickly as possible. Help them by just simply stating the problem and just answering their questions with just the information requested. They are not there to listen to people whine - they've heard everything you have to say a thousand times and they will appreciate your brevity and no nonsense demeanor. Make it easy for them and they'll make it easy for you. Do your venting here if you must.
Posted on Apr 09, 2010
SOURCE: Receiving the F1 code
Hi, ok so there was a recall on the control boards it's fine don't be
scared all you have to do is call 1800-659-7026 give them your info and
model and ser.# they will then send someone out to replace the control
board it takes about ten min for all of it and it is all free no matter
when you bought it. But in mean time quick fix for all of you is to
unplug the washer then hit power then stop over and over tell there is
no power left in it then plug it back in and it will work fine for
awhile you may have to repeat if it does it again. But after they come
out it will work fine. yes this has happened to me it sucks it took two
years to find out what was wrong they didn't even tell us I had to ask
alot of parts guys and look it all up. So for everyone that this is
happening to I'm sorry I just hope this gets out to all of you because
I work very hard to know my product and take care of my customers ask
any of them and it's not easy working STRAIGHT commission and people
don't want to come back for these kind of things. But remember the
reason why you came there in the first place we will give you the
lowest prices in town and we know what we are talking about, well most
do if not they ask me:) so I really hope this helps someone out there.
Posted on Jun 15, 2010
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