Question about Microsoft LifeCam NX-6000 Webcam

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Windows Live Messenge Cam Error

I have a Sony laptop with a built in cam. The camera works with other programs but when I try to use it in Windows Live messenger the message "We couldn't start your camera device. Please check that your camera is not currently in use by another program, and then try again" comes up. My camera is NOT being used by any other program when I try to web cam over msn... How do I fix this?? The problem occured with the older windows live, and so I downloaded the newest version of windows live hoping it would solve itself but it has not.

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  • 2 more comments 
  • christinky Jan 26, 2009

    Yeah I already tried that. When i select that another box just pops up saying "we are unable to run video and audio setup".. i've given up. I already uninstalled and reinstalled my driver and uninstalled and reinstalled msn. Thanks anyways.

  • christinky Feb 02, 2009

    i marked you inappropriate cuz ive done everything already and nothing has work. and yes my system is updated. i guess ill mark u thanks for trying

  • christinky Feb 03, 2009

    yeah lol i tried that too. i was able to recover my web cam effects software, and i recovered the camera driver, but it still didn't work on msn... its really quite the mystery

  • christinky Feb 03, 2009

    yes i am sure! lol geeze i dont even have windows messenger on my computer. every time u msg me i feel hope n then get disappointed. i think we both just have to accept that there is nothing that can be done.

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  • 1,102 Answers

You need to configure your cam for msn

After you start Windows Live Messenger,
expand the view by clicking on the square
on top left next to the red X.
Then on the Windows Live messenger window on the
right side, click on “ “Show Menus.” And then click
on “Show the Menu Bar”.
Next go to the Menu Bar on right side, click on Action.
Go to “TOOLS” and click “Audio and Video Setting
and follow the instructions.

Posted on Jan 26, 2009

  • 3 more comments 
  • DEKR
    DEKR Jan 26, 2009

    uninstall msn from add remove in control panel restart pc then reinstall 7.5 or higher msn



    if that does'nt solve your issue then

    you need to reinstall the camera

  • DEKR
    DEKR Jan 29, 2009

    have you solved your issue

  • DEKR
    DEKR Feb 01, 2009

    did you update your operating system

    you marked me inappropriate

    when my suggestion was appropriate

  • DEKR
    DEKR Feb 02, 2009

    okay thank you

    thats odd that cam still gives same error message

    if you have a recovery for laptop in my computer click to see if it gives you options to reinstall drivers and applications

  • DEKR
    DEKR Feb 03, 2009

    Are you sure your not using windows messenger instead of windows live

    if your using windows messenger it won't work

    you would have to go to control panel add\remove then windows components uncheck the box for windows messenger.

    Then you will need to download windows live messenger

×

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Posted on Jan 02, 2017

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Normal 0 See section C. Windows Live Messenger in the info below to setup the Audio & Video.
Also send this to your family and friends so they have there computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

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Please check that your camera is not currently in use......


Normal 0 Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
To install Windows Live Messenger, double click on this site to download then install. (http://www.soft32.com/download_30.html )

Windows Live Messenger:
v
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

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Normal 0 See section C. Windows Live Messenger in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
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  4. Then, on the bottom of the page click on Save.
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http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
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