Question about HEWLETT-PACKARD Officejet 4500 All-in-One InkJet Printer

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Printer is not working suggesting devie documentation to trouble shooter

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This is a good starting point.

Try the HP Print and Scan Doctor for Windows

I am an HP employee.

Posted on Jun 26, 2014

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Posted on Jan 02, 2017

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How do I scan a picture to e-mail? new officejet 6500


On the printer itself it says no scan option because there is no option attached from the solution center.

That means the mapping between the scanner and the software on the computer does not exist which results in :-

you will be able to scan from the solution center on the computer but not from the printer itself.

To solve this problem please follow the following document according to your window OS.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01798218&cc=us&lc=en&dlc=en&product=3418705


You must set up a list of potential scan destinations in order to start scans from the printer.
To do that please follow the
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I am sure if you follow this document it will work.

Once you Update the device with the list of scan options. you will be able to see the scan to e-mail option on the printer.

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Sounds to me like a corrupted driver entry, to correct the easy way:
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