Question about Xerox Office Equipment & Supplies
When I put in a new cartridge I get a cartridge detached. Insert black cartridge message
Posted by Anonymous on
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Posted on Jan 02, 2017
There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.
Posted on Jan 08, 2009
SOURCE: unsupported cartridge error
Unload and reload the Lexmark software........AND clean the printer contacts,
not neccessarily the cartridge contacts.........
that outta do it.
Posted on Apr 28, 2009
the contact that detects the left cartridge may be dirty or not functioning at all. clean it with cotton and 100\% isopropyl alchohol then reinsert the cartridge. if it still doesn't work, it must be replaced.
Posted on Nov 06, 2009
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