Question about Samsung SW62ASP Top Load Washer

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Customer care number

Our machine is not working at all.......

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It is possible that the machine does not start off the cycle because there are errors due to feedback from the inputs. For the program to start up the main program controller must initiate the INLET/MOTOR/DRAIN pump/ valve to open up and allow each function to be driven starting from the flow of water into the drum as also the drain valve to open to exit the water at the point of the program cycle. If this does not happen then the voltage at the valve/motor/pump must be checked or the fault relates to no voltage from the controller. This means the controller is a suspect.

If the water flows though the inlet then the flow pressure should be good, if not the inlet valve is bad or there is dirt in the filter. Also check the flow at the inlet of the water line. Once the water comes into the system the WATER LEVEL SENSOR - normally a pressure switch- must activate at the preset/chosen level to give the signal to the program controller to switch on the motor. What is most important for the motor to start functioning is that the door switch must be ON when the door is shut or this will be an error for starting the motor for rinse and wash.

Check this link to replace the inlet valve:

http://www.espares.co.uk/advice/washing-machines/a/7/1408/how-to-replace-the-inlet-valve-on-a-washer-dr.html

Finally after the wash the drain valve will be activated, the water is allowed to come in to rinse and then finally the dry spin with the drain valve/pump activated so as to drain off all the water from the clothes during the spin.

Make sure that a fault in any of the cycle will relate to the specified action, so check the command from the program module and then the executing device be it the valve or motor or pump.

Please check the link below:

http://www.repairclinic.com/Washing-Machine-Troubleshooting?red=Washing-Machine-Repair-Help

Posted on Dec 11, 2012

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