Question about Ingenico i6780 Signature Capture Pad - (6780US0035)

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I have an Ingenico i6780 Signature Pinpad. The screen goes blank when the customer selects debit card option

While making transaction when customer selects Debit card with pin entry option - the pin pad should show a screen displaying Enter You Pin. This "Enter Your Pin" text is not shown instead a blank screen comes up. It does accept the pin and process the transaction but there is no notification for the customer when to enter pin.

Posted by Anonymous on

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  • 3 Answers

Reload the PINentry form.

Posted on Sep 10, 2014

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Posted on Jan 02, 2017

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SOURCE: Blank screens on ingenico i6780

hardware issues, they need to go back to ingenico or someother repair depo for repair.

or so I have seen. If anyone else or you have a different suggestion, please post.

Posted on May 22, 2010

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1 Answer

Debit unavailable and credit is working


Call your Credit Card Processing company and tell them you need to have debit transactions enabled. They will need to update the software in your machine (you can't do it yourself). It will only take them a few minutes for them to fix.

May 02, 2014 | Ingenico I6550 (6550US0041)

1 Answer

How do i fix ingenico i6780? The screen is black


Ensure there is power to the Signature Capture Pad (SCP).

If there is power to the SCP, you should see a lit LED in the top-left hand corner.

If not, then it is a power issue. Check your power supply and the powerbar or outlet it is plugged in to.

If there is a lit LED, then chances are the board-level battery is dead. It's a button-style battery. You can not replace it yourself.

You will need to contact Ingenico or the company that sold it to you, to arrange for them to replace this battery.

Any attempt to open the SCP will most likely result in completely disabling the SCP, requiring it to be sent to Ingenico for repair.

Apr 23, 2014 | Ingenico 6580us0001 I6580 Pciped Upos...

1 Answer

When I run a debit transaction on my verifone VX 570 it tels me NO MASTER KEY, up until a few days ago I was abel to run all debit transactions just fine, I been using this terminal for about one and a...


Your pinpad has lost its encryption. This usually happens because of a power surge. Or from unplugging the pinpad, and then plugging it back in when the power is still on to the terminal. The pinpad must be encrypted with a code specific to your processor. You will need to contact your debit processor to have the pinpad re-encrypted.

Jul 20, 2011 | VeriFone VX570 Credit Card Terminal (Dual...

1 Answer

I have 2 ing@nico i6780's that need repair, the back light is out where can i have it fixed or how do i fix it


the only way that i know to get this fix is calling directly to Ingenico or you merchant provider if you have any warranty on it.here is the website. I hope this work for you.
http://www.ingenico-us.com/ingenico-customer-services_96.html?lg=US

Dec 10, 2010 | Ingenico i6780 Signature Capture Pad -...

2 Answers

Blank screens on ingenico i6780


hardware issues, they need to go back to ingenico or someother repair depo for repair.

or so I have seen. If anyone else or you have a different suggestion, please post.

May 07, 2010 | Ingenico i6780 Signature Capture Pad -...

2 Answers

My problem is the pin pad is declined everything


I think you have to check the terminal to which this pinpad is connected to

Jan 28, 2010 | Ingenico I3010 PIN Entry Device

1 Answer

My Ingenico 3010 Pinpad has showing


It has lost the software , contact your supplier for reloading the software

Oct 23, 2009 | Ingenico I3010 PIN Entry Device

1 Answer

What is the cable I need to connect my ingenico 3010 pinpad to my ingenico 5100 terminal?


on the pinpad end you need RJ11 connector and on the terminal end you will need RJ12 connector.Please check with your supplier for correct configuration

Oct 19, 2009 | Ingenico I3010 PIN Entry Device

2 Answers

Microsoft Retail managment system


You need to have the correct keys loaded into the pinpad. If you got the pinpad from some place other than from your processor, you are out of luck. They will only load the keys when the pinpad is physically in their possession.

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