Question about Sage Instant Accounts 8.0 (013604ug)

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Error message with sage instant accounts

While trying to print off nominal accounts, there was a problem and the sage instant accounts was not closed down properly. When I tryed to re-start it, the following error is on the screen''Username is in use-the programme cannot connect you at this time''

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  • justoby Jan 15, 2009

    Sage accounts was open when Windows update required a restart.This it did and when I tried to open my accounts Notice came up saying

    Username in use and unable to open at this time.



    Help Please

  • justoby Jan 15, 2009

    Sage closed down and would not reopen

    Told me 'Username in use and cannot connect you at this time

    Where did I find it to cose it properly?

  • markedi Apr 17, 2009

    A windows update caused the computer to restart. Sage accounts was not shut down correctly. When I try to go back in to sage accounts, an error message says 'username in use- the program cannot connect you at this time'

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If you are unable to logon to Sage you can try deleting the Queue.dta file. All users MUST be logged out of Sage and Sage should not be running. Sage will recreate the queue.dta file when it is restarted. The Queue.dta file can be found in the ACCDATA folder for the Sage Company Data that is experiencing the problem.
Note that the "Username already in use" message from Sage can occur if Sage wasn't shut down tidily for that users session. If you are sure that the user is not actually logged in it's OK to allow Sage to clear the session and log in.

Posted on Apr 17, 2009

  • 4 more comments 
  • Annette McGuigan Aug 19, 2010

    i had exactly this problem and could do a thing with this all day. After reading your helpful hint i deleted the Que data file and to my amazement i could use this application immediately. thank you soooo much.

  • teep1947 Aug 22, 2010

    superb worked first time - thank you so much

  • SageWorker May 24, 2011

    Superb worked first time. I have never used an internet site for error help before and this did what it said on the can!

  • jonathon849 Jun 28, 2011

    Brilliant - i had this problem and this fix worked straight away - thanks so much.

  • Ian Bishop Apr 10, 2012

    I have exactly the same problem, but I cannot find a file called ACCDATA or Queue.dta.

    Can anyone tell me where to look. I have even done a Search for the files, but none were located.

    Thanks
    Bish

  • Steve Aug 03, 2012

    Excellent worked well

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Im recieving an error message when trying to quick print a delivery note, how can I resolve this?

Posted on Jun 13, 2013

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