Question about HP Pavillion s7420n PC Desktop
How do I re-install everything without keeping the virus?
You could in principle note down everything you have installed, perform a system recovery to set the computer back to the factory, from either the Recovery CDs you made when you first got the computer, or from the Recovery partition on your hard disk (which should not be infected) You would then have re-install the other software that you wanted from scratch, either from the original disks, or downloading it from the internet. This includes updates, drivers etc.
One way of reminding yourself of what software you have is to keep a copy of your infected disk to look at (remove your new disk before looking though).
The other thing you could do is try to remove the virus. , either by returning the computer to a professional to do for you, or by yourself, or sign up to one of the many the forums that exist on the internet who will help you e.g., www.majorgeeks.com, www.bleepingcomputer.com, www.computerhope.com, www.techsupportforum or one of the many others. Volunteers will help you, and direct you to use virus removal tools. It may be a long job and may not always be successful - sometimes the only thing to do is start from scratch (erase your hard disk: try NOT to erase the recovery partition though. If you have lost the recovery partition, and you did not make recovery CDs, HP may supply you with a set of recovery disks if you ask them nicely and give them loot.
Let us know how you fare (in a couple of months....)
Posted on Apr 13, 2014
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Well FIRST take it back and make that "Repairman" work on the problem until solved at NO extra fee. What has been done is NOT professional. Had you come to my shop, this wouldn't have happened and if it did, it would be remedied without cost, and would be worked upon until fixed. The same must apply here. You paid good money for a FIX NOT OS replacement I suspect you have a faulty component,maybe Video card maybe WiFi card etc. Please do NOT accept a run around. Try the "Honey"approach first, then "Vinegar"... if, you get any BS, from them/Him. I am sorry on behalf of us professionals.
Posted on Mar 07, 2010
Testimonial: "Thanks Silverdragon, its going back tomorrow!"
Tips for a great answer:
Dec 01, 2015 | Pool & Spa
on Oct 25, 2016 | iCare Recovery Software iCare Data...
on Feb 02, 2010 | Computers & Internet
Jan 09, 2013 | HP Pavilion Computers & Internet
Sep 10, 2011 | E-Machines eMachines Desktop PC
Aug 18, 2011 | HP Mini 1000 Netbook
Jan 18, 2011 | Computers & Internet
Sep 17, 2010 | Maxtor 40GB INTERNAL 3.5- IN ATA133 HDD...
Oct 03, 2009 | Gateway 310S (2900621) PC Desktop
49 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: