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Roku error code 011

Trying to set up the roku, says it is connected to the internet wirelessly but when I press OK to get the box to update to the latest updates I see o% progress for about 60 seconds and then the error code pops up

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4 Answers

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Got an error code on your Roku?
Your Roku device needs to be updated once Roku releases a new update, but sometimes there might be some errors on your screen like 005,001,002 or 003.the device shows an error code as "unable to update software", for this click on 'try updating again'. Generally, these errors are due to the loss of network connection or due to wrongly entered credentials.

Errors On Your Screen?
•Whenever the Roku player is being installed it needs a few pre-requisites.
•If these are not found then there might be an error code being displayed on your screen .
•These error codes occur due to improper setting up of software's or hardware's.
•These errors are to be overcome before they begin to spoil your Roku viewing experience is spoiled.
Causes of Errors
The main cause of error codes appearing on your screen may be either :
•Loss of network.
•Distance between the device and router.
•Improper cabling of devices.
The Different Error Codes
There might be different error codes which are being displayed on your screen. Each error code has its own meaning .A list of errors like:
• 003-multi device
•009- Firewall issue
•001-Distance issue
•005- Network issue
Trouble Shooting the Errors
The process of removing these errors is simple:
•Check for the correct network.
•Check for the correct SSID.
•Check your router connection.
•Check the distance between router and device.
Still Stuck With a Code
If you are still stuck with an error code on your Roku device, give us a call @+1-844-965-4357 or visit us For more info visit the blog @

roku error code 011 - imgsharing-kjrq4xbpv4d2uzkhtieswnii-3-0.png

Posted on Aug 29, 2017

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Roku error code 011
This error occurred during the Roku player setup. If the Roku lost connection from Roku update server, then this error occurs.
Steps To resolve this issue:
Unplug the devices:
• Just unplug the Roku player, wireless router, and modem.
• And then reconnect them in the following order.
• Plug the modem, wireless router and Roku player.
• And then boot up the modem and gateway. Then follow the on-screen instruction.
Still getting the same error, you must reconnect your wireless network.
Reconnect the wireless network:
·Go to settings?Network?your wireless network
Enter the password to your wireless network.

roku error code 011 - wireless network connection-krkmoxk3bbb3faijjjhyt4o0-5-0.jpg
If this not works then reset your device. Otherwise, call our technicians +1-855-804-1313 to resolve your issues and visit us

Posted on Jun 09, 2017

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To resolve Roku 011 error code, you have to unplug your Roku device from the power source. After 4-5 minutes Re- plug your Roku device to the power source. If an error still occurs then follow the below steps:

  • First of all, go to "settings" and then click on the "network".
  • After this, perform the setup steps again.
  • Now, select the available wireless connection.
  • Now, type the valid "username" and the "password".
All above steps will help you to resolve the 011 error code. In case the error still persists then simply go to

Posted on Mar 20, 2017

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Roku error code 011 is a communication error with the Roku player and the update server.
Additional Roku support page: am seeing Code 011 error during setup What should do

Posted on Jan 25, 2015

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Posted on Jan 02, 2017

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SOURCE: My Player was connected to my internet provider

You have to go to and sign up for an account. Once you have signed up for an account (yes you have to give them your bank stuff in case you use a pay channel) on your account page there at the bottom right of the page is a link to "Link A Player". This is how you get your code.

Posted on Sep 11, 2011

  • 281 Answers

SOURCE: I"m trying to set up my roku, were do i enter my

If you have the code, go a computer, open a browser windows and go to
to enter your code.
Enter the link to complete your setup.
If you are still having difficulty visit to get a step by step walk-through.

Posted on Dec 10, 2011

  • 192 Answers

SOURCE: i cannot get the roku to connect to my wifi i cannot remember original password so i am trying to use the guest it keeps giving me a code 011 help

You will have to either remember your password, or reset your wifi back to factory settings and set up a new password. In order to clear the "code 011" error, you will have to hold the reset button down on the Roku for at least 30 seconds to do a factory reset. But, don't do this until you get your wifi password issue squared away first.

I hope that helps.

Posted on Oct 28, 2014

  • 423 Answers

SOURCE: It's connected to my wi fi but it's telling me it can't connect to roku it says error code 011

The E011 error code is usually a router firewall problem. If you can turn off the firewall in the router when installing Roku that may solve the issue. This is not to be confused with the computer firewall in Windows which is left ON. When you go into SETTINGS/NETWORK your screen should look similiar to the attached picture. 25351243-jkwiv2v3rghcuytcwoewo3pc-1-1.jpg

Posted on Jan 03, 2015

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If you are attempting to setup your Roku player and you see a Code 011 error, this means the Roku player momentarily lost connection to the Roku update server. There may be a chance that Roku servers are not available due to a scheduled maintenance. When this happens, try again after a short period of time. Then just perform a power cycle of the Roku player with the instruction below. You should be able to continue where you left off.
To resolve this do the following:
  • Power cycle the Roku player by removing the power connector from the back of the Roku player. Wait 30 seconds, then reconnect the power. Wait for the player to restart, then follow the on-screen instructions.
  • If power cycling the Roku player did not resolve the error then a network power cycle might.
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If none of the above steps worked then a reset of the Roku player may be needed. To reset the Roku player:
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    If you're getting an error message on Roku like 014, 011, make sure to indicate it in your response. Normally, if you're getting 014 message, you can follow these steps:

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    If the issue continues to occur, please try the channel 1 or 3. Should it persist, you may reset the Roku
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    On the back or bottom of the Roku unit, you should find a recessed little hole.
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    The Roku device will reset to default and be ready for setup again.

    If the problem continues, please reflash the software via the secret screen:
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