Question about Samsung RFG297AARS 28.5 Cu. Ft. French Door Refrigerator in Real Stain

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Damper not closing and ice melting'

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Can you remove the rear panel in the back of the freezer so you can have a look at the frost pattern of the evaporator. I need to eliminate a Freon leak Karen? Has the compressor been running all the time? The damper will open all the way when temperatures increase, it is trying to keep temperature colder in the fresh food section by allowing colder air from freezer to enter fresh food section. What is the freezer temperature? Thanks Sea Breeze

Posted on Dec 11, 2012

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Why does my ice maker not get cold enough to produce ice? I have a Samsung RFG297HDRS French Door refrigerator. Everything is functioning except for the ice maker. Water is getting into the ice maker


Ok Randy, Lets fix it.

My name is Peter. I am a retired refrigeration field service technician.

You are not getting cooling air to your ice maker freezer compartment. Once again Samsung - bad design - put a ice maker in the fresh food section.

So, you have a ice maker enclosed next to the fresh food section where the recommended temperature setting is 35-40 degrees F.
Where as your recommended freezer temperature is +2/-2 degrees F.

There is a air damper/vent from the bottom freezer in the back of your ice maker housing. Lets remove the ice maker to check for ice build up. On the left hand side of the housing on the wall there is a long narrow cover plate. This is where you connector harness is located. There are 2 screws holding the front end in and a tong and groove tab in the back. Remove the cover plate.

Now, pull the harness out.

Lets remove the ice maker assembly. There are two screws in the front end securing the ice maker to the top of the casing. These screws are recessed. They are either Philips heads or hex heads (1/4"). If they are hex head, he recessed hole diameter is small. Some hex head hand tools will not fit. A screw gun will work or a small outside out side diameter hex head hand tool.

Remove these screws. In the back in each corner is a tong & groove. Pull forward to release the ice maker. Using a small flat head screw driver wedge the wire harness to release. Set the ice maker aside.

Inspect the air vent/damper for ice build up. Use a hair dryer to defrost.

I do not believe you have a automatic damper controlled by a thermistor (temperature sensor). If you do, Remove the damper assembly. Get your multi-meter. Set your meter to the lowest Ohm reading (Omega on your meter) Touch the two probes on your meter together, you meter should read 1.0. Disconnect the 2 motor contacts. On the motor place one probe on one contact and one probe on the other contact. If the meter still reads 1.0 the motor is bad. If the meter reads 0-50 Ohms the motor is good.

If there is no ice buildup & the damper motor checks out, replace the temperature sensor.

You will find getting the wiring back into the side panel will be a little difficult. As usual, Samsung is not service friendly.



Oct 22, 2014 | Samsung RFG297HDRS 29.0 CuFt French Door...

1 Answer

Freezer is not even keeping ice cream from melting..and the 2 slots at the top in the back by the top shelf?? Are filled with IVE


Do an old fashioned dethaw of your icemaker. Remove food in compartment, unplug or turn off freezer. Leave doors closed, and get a thick towel and a pot of boiling water. Place the towel under the pot, close the door, and let the heat from the pot warm up that frozen freezer vent. That will clear the ice so the fan can draw cold air out into the freezer

Aug 01, 2014 | Samsung RS261MDPN - 26 cu. ft. Side by...

1 Answer

Hotpoint FZ175G red warning light comes on freezer still freezing after reset light comes on again after a couple of hours


Red light on for High Freezer Temperature Warning
or freezer not cooling, but fridge is and a lot of noise from compressor.
Also, fridge drain hole blocked, water in bottom of fridge.


This is a common fault in Hotpoint Fridge Freezers and can also happen if the door has been left open or has been a power cut.

1. Turn off fridge freezer, or at least turn down the freezer temp to minimum, though not ideal.
2. Open freezer door and remove all drawers.
3. Remove the back panel on the inside of the freezer. This is held in place with 4 screws, which might be 6mm hex head or star allen head. Pull the panel out.
4. Behind where the panel was, there is a cooling element for cooling, pipes, and below this a temperature sensor. If the fridge freezer is not switched off, then fold together a few layers of tinfoil and wrap around the sensor.
5. Use a hairdryer to slowly melt the ice. Melt it around areas where it appears to be hanging on, such as the corners of the cooling element or bolts, as well as any thin sections below the main block of ice around the cooling element, which will be supporting the main block. Use a plastic ice scraper to remove ice but not near pipes or sensor.
Warning: Be careful using electrics around water & melting ice & drips.
6. Below the cooling element, there is a drip channel & drain hole. If this hole is full of ice, pour a small amound of warm water down, leave for 10 seconds and pour a bit more until clear.
In the fridge, clear the drain hole in the same way.
Warning: Do not pour a lot of water down, as this water drains onto a tray above the hot compressor at the rear of the fridge freezer to be evaporated by the heat of the compressor and the tray will only hold a small amount.
7. When all ice is removed, dry all moisture. Put the shelves back. Close door. Turn on fridge freezer. Turn up the freezer temperature to your normal setting. Turn on fast freeze if available. After 1 hour, check with a thermometer. It should be cold enough after 1 or 2 hours.

Sep 17, 2013 | Freezers

1 Answer

Fridgidaire freezer warming up


Red light on for High Freezer Temperature Warning
or freezer not cooling, but fridge is and a lot of noise from compressor.
Also, fridge drain hole blocked, water in bottom of fridge.


This is a common fault in Hotpoint Fridge Freezers and can also happen if the door has been left open or has been a power cut.

1. Turn off fridge freezer, or at least turn down the freezer temp to minimum, though not ideal.
2. Open freezer door and remove all drawers.
3. Remove the back panel on the inside of the freezer. This is held in place with 4 screws, which might be 6mm hex head or star allen head. Pull the panel out.
4. Behind where the panel was, there is a cooling element for cooling, pipes, and below this a temperature sensor. If the fridge freezer is not switched off, then fold together a few layers of tinfoil and wrap around the sensor.
5. Use a hairdryer to slowly melt the ice. Melt it around areas where it appears to be hanging on, such as the corners of the cooling element or bolts, as well as any thin sections below the main block of ice around the cooling element, which will be supporting the main block. Use a plastic ice scraper to remove ice but not near pipes or sensor.
Warning: Be careful using electrics around water & melting ice & drips.
6. Below the cooling element, there is a drip channel & drain hole. If this hole is full of ice, pour a small amound of warm water down, leave for 10 seconds and pour a bit more until clear.
In the fridge, clear the drain hole in the same way.
Warning: Do not pour a lot of water down, as this water drains onto a tray above the hot compressor at the rear of the fridge freezer to be evaporated by the heat of the compressor and the tray will only hold a small amount.
7. When all ice is removed, dry all moisture. Put the shelves back. Close door. Turn on fridge freezer. Turn up the freezer temperature to your normal setting. Turn on fast freeze if available. After 1 hour, check with a thermometer. It should be cold enough after 1 or 2 hours.

Sep 09, 2013 | Freezers

1 Answer

Inside rear panel bulging


Unplug the unit and take out all the drawers and remove the back (behind the drawers) panel carefully. (This back panel has foamy thermal insulation behind it and this will be probably be enmeshed with ice - you may have to wait awhile for this ice to melt before you can remove the panel, even after you have unscrewed it.
When you have got the back panel off, you will see a large solid block of ice, probably halfway up the cooling coils, right down to the bottom of the exposed space. You have to melt all this ice (I used a hair dryer to blow warm air onto the ice (have towels and a bucket ready to mop up the melted water, otherwise it will run over the floor. When you have melted all this ice, you will see a drain hole at the bottom of the exposed space. This will have ice in it and it must be cleared.
Then replace the back panel and all should be OK.
The panel bulges because ice/water is accumulating behind the panel, water, when it freezes, expands, forcing the panel forwards.
I reckon it's a Hotpoint Design fault. What is supposed to happen is that during the heating cycle, melted ice drops down from the cooling coils and down the drain hole onto a plate over the compressor unit, where it evaporates. BUT, during the cooling cycle, a fan circulates cold air from the cooling coils, through the entire unit, which includes the chamber behind the panel that is below the coils. Thus this chamber gets cold (-18 deg.C) so that water dripping down during the heating cycle is frozen before it has a chance to fall down the drain hole.
I now defrost in this manner every six months or so. Sadly, very sadly, Hotpoint, like other white goods manufacturers (Baxi Potterton boilers for instance) do not reply to my enquiries.
Hope this helps.

Feb 19, 2013 | Hotpoint 6.92 cu. ft. / 196 liter Upright...

1 Answer

The freezer is cold, but, ice is melting. Its running and the run and power lights are lit up. I removed ice(very little) around the top edge to make sure the door closes shut. It was just fine last n


All I can offer for advice is to ask if it is on an extension cord. Is the freezer plug in good shape and not blistered? Make sure that the cord is a heavy enough gauge to carry the current needed to run the compressor. An extension cord can break down over time and cause the compressor to overheat or fail. Wish I could be more help. Good luck!

May 02, 2012 | Magic Chef Chest Freezer MCCF5WBX

2 Answers

MY FREZER HAS FROST AROUND THE DOOR AND MOLD IS GROWING AROUND IT


You need to replace the door gasket. It's leaking air causing the frost.

May 04, 2011 | Whirlpool Freezers

1 Answer

Fridge not working but freezer is ok fridge light works


There is probably an ice build up between the two sides of the appliance. There may also be a problem with the damper unit which controls the cold air coming from the freezer side to the fridge. The fridge is controlled by the freezer. Dependant on appliance. The door opens and closes letting the cold air go into the fridge and when the fridge is cold enough the door will close agin. This is not something that you will see happening it is normally concealed behing a diffuser.

Feb 24, 2010 | Freezers

1 Answer

Cannot open bottom freezer drawer. Ice in tray


remove all food from fridge and take it outside. leave it outside until ice is melted. this is the procedure and i have to do it every day im a Refrigeration Mechanic.

Oct 09, 2009 | Sub-Zero 19.3 cu. ft. / 547 liter Upright...

1 Answer

Frost-free fridge-freezer; internal floor icing up


drain plug and or line probably plugged should be clear if ice was problem in between the casing shouldnt be a problem let unit run normal and check temp the amount of high humidity and usage [open and closing of doors] has caused a lot of frost free and regular units to frost and or ice up

Sep 29, 2009 | Freezers

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