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PS/2 mouse not working

I have a PS/2 mouse. It was having erractic behavior for awhile, but now it is frozen up. My computer was off for a long time and when I started it back up , my mouse has been acting up ever since. My pc seems to be fine and I have no issues as long as I use my keyboard. I removed the PS/2 mouse and plugged in a usb port mouse and the same thing, the cursor doesn't move. The PS/2 mouse doesn't work on another computer. I have uninstalled the mouse in the device manager and let it reboot. It finds the mouse, but it still won't work. I have also went and updated all of my drivers in device manager with no luck. :( Any suggestions?

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  • Kimberly Dec 12, 2012

    I have already cleaned the ball and the gears, that was the first thing I did. I did enable the pointer trail lastnight and the cursor finally started moving again and took on it's own personality and was all over the screen. Unfortunately, I got up this morning and it was frozen up again. :( I will take a look at the version of drivers I have this evening when I get home. Thank you again Max for all of your help!! :)

  • Kimberly Dec 12, 2012

    Hmmm, I just got an email saying my problem has been solved. I don't know how that happened because it's not solved yet, but I feel like we are gettng somewhere.

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  • Master
  • 7,627 Answers

Try another mouse.

Posted on Dec 10, 2012

  • 17 more comments 
  • Kimberly Dec 11, 2012

    Thanks, but I did try another usb mouse and it didn't work. The cursor is frozen in the middle of my screen.

  • max carson
    max carson Dec 11, 2012

    Have you started in safe mode? While the computer is running, pull the plug from the AC outlet. wait a few seconds and plug it back in. This will force the machine to do a cold start. In the BIOS is plug and play enabled? USB ports?

  • max carson
    max carson Dec 11, 2012

    I'm sure you have tried both mouse on another machine, did they work on the other machine?

  • Kimberly Dec 11, 2012

    I did switch to safe mode with command prompts and the mouse doesn't work in safe mode either. I did run a sfc/scannow and it did find errors, but it was unable to fix them. I am work now, so I don't have access to my computer. I will pull the plug from the AC outlet while running and see if that makes difference. Yes, the plug and play and USB ports are enabled. The usb mouse works fine on another computer, but not on mine. As far as the PS\2 mouse, I dont' have a PS\2 to usb adapter to try it on the computer and see if it will work on it.

  • max carson
    max carson Dec 11, 2012

    You never mentioned your computer and the OS you are using?

  • Kimberly Dec 11, 2012

    it's a compaq presario SR182nx (first problem, lol ) and I am using windows vista 32 bit with 1 GB of memory

  • Kimberly Dec 11, 2012

    Windows Vista Home addition that is...

  • max carson
    max carson Dec 11, 2012

    Do you have any Mouse or keyboard software? Have you done any Graphic updates?

  • Kimberly Dec 11, 2012

    No mouse or keyboard software. It's just the mouse and keyboard that came with the pc when I bought it. I don't recall there being any software for either one of them. As far as graphic updates, the only thing I have done is update the driver through the device manager and if I remember correctly it said there was no update and that I was using the best software already.

  • max carson
    max carson Dec 11, 2012

    Are your Computer website updates current and Windows Vista current?

  • max carson
    max carson Dec 11, 2012

    OK, so the computer has a few miles on it. You have tried ALL the usb ports, front and back?

  • Kimberly Dec 11, 2012

    everything that is plugged into ports and usb ports (front and back ) are functioning properly except for the ps/2 mouse and I don't think it's the port (could be wrong) that it's plugged into. I would think that the usb mouse would have worked if that were the case. All updates are current except for one on windows that I am having issues with it. It keeps failing for some reason and since I am at work, I am unable to tell you which one it was, but I know it had to do with my realtek intranet family something. That problem developed while trying to update my drivers and I lost my internet connection, but I was finally able to get my internet back up, but for some reason, the windows update keeps failing to install. I think that's another whole issue in itself. Also, I want to tell you thank you sooooo much for trying to help with all of this!! :)

  • max carson
    max carson Dec 12, 2012

    Enable pointer trails in mouse software. Let me know if that has any affect.

  • max carson
    max carson Dec 12, 2012

    Does the mouse have a ball? did you clean it?

  • max carson
    max carson Dec 12, 2012

    Is your Keyboard,Mouse and Input Devices Driver this version: 2007-01-24 , Version:1.0.7.1, 6.61M? Check all the drivers listed here against your drivers , Graphics, Mouse. Try replacing each, one at a time, and testhttp://h10025.www1.hp.com/ewfrf/wc/softw...

  • Kimberly Dec 13, 2012

    The version I showed was not the ones I was supposed to have after going to the site you listed. I went and downloaded the newer version and it still wasn't acting right. I found an old usb mouse and hooked it up and it started acting just fine. I don't know why the other usb mouse that worked on the other computer didn't work, but this one does. I sincerely appreciate all of your help Max!! :) Happy Holidays!!!

  • max carson
    max carson Dec 13, 2012

    Stranger things have happened. Case closed?

  • Kimberly Dec 13, 2012

    You are correct and yes, case closed! :)

  • max carson
    max carson Dec 13, 2012

    Bye for now.

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Removed some programs and now my mouse is frozen. PLease advise.


This is where you may need a old fashioned PS/2 mouse. The one with a green plug if you computer has that type of plug on the back. First thing I do with all Mouse issues is to plug it into another USB slot. A lot of times, your computer will treat it as a new device and reinstall the drivers. This happens a lot with Bluetooth base wireless mice. If it doesn't work try the mouse on another computer. Lastly, this the tough one, ever person loves to hate to hear it, but reboot. Nine out of ten times it is that simple. This isn't just something all us IT guys make up. Keep in mind that your computer likes this every once in a while. It clears up the memory and clears the print spooler.

Apr 05, 2013 | Dell Computers & Internet

1 Answer

Plz help me i want connect wire less keybroad and mouse thnksvjtawale2gmail.com


There are 4 possible ways in my awareness...
Method 1: Resynchronize your device with the receiver To resynchronize the mouse or the keyboard with the receiver, follow these steps. Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put any other wireless keyboards and mouse at least 6 feet away.
  1. Press the button on the receiver, and then verify that the light on the receiver starts to blink.

    Note Some newer Microsoft devices are permanently bound to their receiver and cannot be reset. If your device does not have a button, skip to Method 2.
  2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen. Otherwise, go to the next step.
  3. Press and release the Connect Channel button on the bottom of the mouse or the keyboard.
  4. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 4 again.
  5. For the Wireless Notebook mouse: This issue can occur if the micro-switch on the bottom of the mouse is not released. Use a pin or a pen to try to release the button if it is depressed.
The following example shows the buttons to push to synchronize a wireless hardware device:

Receiver Bottom of the mouse: The connect channel button Different kind of receiver Collapse this imageExpand this image 838398_receiver.jpg Collapse this imageExpand this image 838398_mouse_bottom.jpg Collapse this imageExpand this image 838398_portable_receiver.jpg Method 2: Try different portsTo determine whether the problem is related to the ports on the computer, use only the two cables that are included with the wireless desktop receiver, or the single cable that is included with a mouse. USB keyboard and USB mouseIf the USB cable is currently connected to a USB hub, disconnect the device from the hub, and then connect it to a USB port on the computer. If your device is already connected to a USB port on the computer, try to connect the device to a different USB port if one is available.

Note Only one USB connection to the computer is required, even if your device has two USB plugs. If the problem persists, disconnect other USB devices and connect only the USB plug from the receiver to a USB port on the computer. PS/2 devices Warning If you have to change a PS/2 connection, shut off the computer, make the changes, and then restart the computer. Do not plug a PS/2 device into the PS/2 port while the computer is running.If your devices are connected to PS/2 ports on the computer, verify that you have the following configurations:
  • Verify that the USB plug for your mouse is connected to the green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2 port on the computer. The mouse PS/2 port on the computer may also be green. If you are not sure which PS/2 port is the mouse PS/2 port, see the documentation that was included with the computer.
  • Verify that the USB plug for the keyboard is connected to the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard PS/2 port on the computer. The keyboard PS/2 port on the computer may also be purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the documentation that was included with the computer.
If you have to change your configuration, shut down the computer, make the changes, and then restart the computer. If your mouse or keyboard has both USB and PS/2 connections, try using the other connection. PS/2 keyboard and USB mouseIf you are using a wireless mouse with a USB connector and a PS/2 keyboard, verify that the USB mouse is plugged in a USB port on the computer and that the purple keyboard PS/2 plug is connected to the purple PS/2 port on the computer. If you have to change the PS/2 connection, shut off the computer, make the changes, and then restart the computer. Method 3: Reinsert the batteries or install fresh batteriesBoth the wireless keyboard and the wireless mouse rely on AA alkaline batteries for power. Remove the batteries, and then insert them again. If the problem persists, install a fresh set of batteries in the device that you are having problems with. Method 4: Check for interferenceItems such as wireless routers, radios, cell phones, desktop fans, fluorescent lights, and large metal objects like computer cases and metal furniture may interfere with the signal of the keyboard. Try to keep such items away from the keyboard, and check the behavior of the keyboard.

Do not put the mouse or the receiver near any electrical devices, especially transmitters such as cordless or cellular telephones or other wireless mouse devices or receivers. A distance of at least 8 to 12 inches is recommended. Do not put the mouse or the receiver on metallic surfaces or objects, especially long metallic rails or cables. We recommend that you keep the mouse and the keyboard a minimum of 3 feet from metallic objects.

Nov 21, 2010 | Computers & Internet

1 Answer

I have iogear miniview kvm (gcs62) keyboard works but mouse conn does not. Mluse is usb mouse with ps/2 adapter. Direct connection via usb works. used to also work with adapter but having tried it with kvm...


USB mouse with PS/2 adapter is not guaranteed to wok with GCS62. This KVM switch is designed to work with PS/2 keyboards and mice only.

When the USB mouse with PS/2 adapter is used in a computer directly, it will surely work, because the USB port can give enough power for the mouse to work. And it can easily convert the signal.

Unlike in KVM switch, the switch serves as a bridge between the mouse and the computer. And the computer does not easily recognize the mouse.

I would suggest to use a regular PS/2 mouse. Or if you want to use USB keyboard and mouse, you need to have a USB KVM switch. Model GCS632U.

Thank you and good luck!

Jan 21, 2010 | IOGear MiniView GCS62 2-port KVM Switch

2 Answers

Mouse is frozen on the start up screen, I can't click or move it at all.


Check whether any other mouse is working fine with your laptop or not. If any other mouse is working fine with your laptop the problem is with the mouse . Replace it. If you are using a USB mouse try changing the USB port , if you are using a PS/2 mouse purchase a new USB mouse. It will be better to handle USB mouse rather than PS/2 for laptops.

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1 Answer

Mouse Doesn't Work in PS/2 port


CHECK BIOS TO MAKE SURE IT DID NOT TURN ITSELF OFF WHEN YOU PLUGGED IT INTO THE USB.BIOS MAY HAVE TURNED IT OFF TO PREVENT A CONFLICT.RICHARDM69

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1 Answer

MS optical desktop 700


try one of the method below:
Method 1: Try different ports loadTOCNode(2, 'moreinformation'); Warning If you have to change a PS/2 connection, shut off the computer, make the changes, and then restart the computer. Do not plug a PS/2 device in the PS/2 port while the computer is running.

To determine whether the problem is related to the ports on the computer, use only the two cables that are included with the wireless desktop receiver, or the single cable that is included with a mouse.
USB keyboard and USB mouse loadTOCNode(3, 'moreinformation'); If the USB cable is currently connected to a USB hub, disconnect the device from the hub, and then connect it to a USB port on the computer. If your device is already connected to a USB port on the computer, try to connect the device to a different USB port if one is available.

Note Only one USB connection to the computer is required, even if your device has two USB plugs. If the problem persists, disconnect other USB devices and connect only the USB plug from the receiver to a USB port on the computer.
PS/2 devices loadTOCNode(3, 'moreinformation'); If your devices are connected to PS/2 ports on the computer, verify that you have the following configurations: • Verify that the USB plug for your mouse is connected to the green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2 port on the computer. The mouse PS/2 port on the computer may also be green. If you are not sure which PS/2 port is the mouse PS/2 port, see the documentation that came with the computer. • Verify that the USB plug for the keyboard is connected to the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard PS/2 port on the computer. The keyboard PS/2 port on the computer may also be purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the documentation that came with the computer.If you have to change your configuration, shut off the computer, make the changes, and then restart the computer. If your mouse or keyboard has both USB and PS/2 connections, try using the other connection.
PS/2 keyboard and USB mouse loadTOCNode(3, 'moreinformation'); Verify that the USB mouse is plugged in a USB port on the computer and that the purple keyboard PS/2 plug is connected to the purple PS/2 port on the computer. If you have to change the PS/2 connection, shut off the computer, make the changes, and then restart the computer.
uparrow.gifBack to the top
Method 2: Install fresh batteries loadTOCNode(2, 'moreinformation'); Both the wireless keyboard and the wireless mouse rely on AA alkaline batteries for power. If the problem persists, install a fresh set of batteries in the device that you are experiencing problems with.
uparrow.gifBack to the top
Method 3: Resynchronize your device to the receiver loadTOCNode(2, 'moreinformation'); To resynchronize the mouse or keyboard to the receiver, follow these steps.

Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse more than six feet away. 1. Press the button on the receiver, and then verify that the light on the receiver starts to blink. 2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen.

Otherwise, go to the next step. 3. Press and release the Connect Channel button on the bottom of your mouse or keyboard. 4. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 4 again.
uparrow.gifBack to the top
Method 4: Install the latest software loadTOCNode(2, 'moreinformation'); If you are troubleshooting a wireless mouse, download and install the latest Microsoft IntelliPoint software. For more information about IntelliPoint software, visit the following Microsoft Web site:
http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx (http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx) If you are troubleshooting a wireless keyboard, download and install the latest Microsoft IntelliType software. For more information about IntelliType software, visit the following Microsoft Web site:
http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx (http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx) uparrow.gifBack to the top
Method 5: Clean the mouse lens loadTOCNode(2, 'moreinformation'); This problem may occur if you are using an optical or laser mouse and the lens on the mouse is dirty. To clean the lens of an optical or laser mouse, follow these steps: 1. Use a dry cloth to clean the bottom surface of the mouse. 2. Check to see whether the mouse functions correctly. 3. If you see dust on the bottom of the mouse, use a can of pressurized de-ionized air to blow away the dust on the lens. 4. Check to see whether the mouse functions correctly. 5. If the pressurized air canister is not available, blow dry air on the lenses by using your mouth one or two times. 6. Check to see whether the mouse functions correctly. 7. If these steps do not resolve the problem, use a cotton bud to clean the lens without scratching it.

Sep 18, 2008 | Microsoft Wireless Optical Desktop Comfort...

1 Answer

PS/2 Keyboard not Working


ps/2 means the north bridge chipset is going ( just not totaly dead though ) in time you may notice the usb may not work at 2.0 speeds

Sorry nobody on this planet can repair a ps/2 unless another motherboard is purchased .

Aug 08, 2008 | Foxconn 761GXK8MBRS AMD Athlon 64/Athlon...

1 Answer

Frozen mouse


well the touchpad can be frozen for many resons, primary reasons could be.

1. the compter is hung in other words it needs to reeboot.
2. the touchpad has spoiled, if your laptop is under warranty please visit the nearest toshiba service center.
3.Yes, an external mouse would work but please check if you have a ps/2 port for regular mouses or otherwise please buy a wireless mouse they arent expensive now a days but very convineint.

Best of luck :-)

Have a nice day !!

Apr 19, 2008 | Canon BJC 1000N InkJet Printer

2 Answers

Keyboard, mouse problem


Assuming that your keyboard stops working when its on (same for mouse) then it means your machine will be frozen
  1. Try to give it time (around 3 mins) without doing anything letting it resolve the issue the keyboard should work on later. If this solve your problem then your computer is just slow bcoz of a virus, too many programs to load at start up, new software or hardware update.
  2. Try using a different keyboard when yopu boot up preferably a PS/2 keyboard,if this one works well then its means you nmeed to load new drivers for your keyboard and mouse
  3. Also try running chkdsk to clear your harddrive for errors.

Mar 25, 2008 | Computers & Internet

1 Answer

Wireless keyboard


wireless keyboards and in wireless mouse devices, use the following methods in the order that they appear in.

Method 1: Try different ports loadTOCNode(2, 'moreinformation'); Warning If you have to change a PS/2 connection, shut off the computer, make the changes, and then restart the computer. Do not plug a PS/2 device in the PS/2 port while the computer is running.

To determine whether the problem is related to the ports on the computer, use only the two cables that are included with the wireless desktop receiver, or the single cable that is included with a mouse.
USB keyboard and USB mouse loadTOCNode(3, 'moreinformation'); If the USB cable is currently connected to a USB hub, disconnect the device from the hub, and then connect it to a USB port on the computer. If your device is already connected to a USB port on the computer, try to connect the device to a different USB port if one is available.

Note Only one USB connection to the computer is required, even if your device has two USB plugs. If the problem persists, disconnect other USB devices and connect only the USB plug from the receiver to a USB port on the computer.
PS/2 devices loadTOCNode(3, 'moreinformation'); If your devices are connected to PS/2 ports on the computer, verify that you have the following configurations: • Verify that the USB plug for your mouse is connected to the green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2 port on the computer. The mouse PS/2 port on the computer may also be green. If you are not sure which PS/2 port is the mouse PS/2 port, see the documentation that came with the computer. • Verify that the USB plug for the keyboard is connected to the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard PS/2 port on the computer. The keyboard PS/2 port on the computer may also be purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the documentation that came with the computer.If you have to change your configuration, shut off the computer, make the changes, and then restart the computer. If your mouse or keyboard has both USB and PS/2 connections, try using the other connection.
PS/2 keyboard and USB mouse loadTOCNode(3, 'moreinformation'); Verify that the USB mouse is plugged in a USB port on the computer and that the purple keyboard PS/2 plug is connected to the purple PS/2 port on the computer. If you have to change the PS/2 connection, shut off the computer, make the changes, and then restart the computer.

Method 2: Install fresh batteries loadTOCNode(2, 'moreinformation'); Both the wireless keyboard and the wireless mouse rely on AA alkaline batteries for power. If the problem persists, install a fresh set of batteries in the device that you are experiencing problems with.

Method 3: Resynchronize your device to the receiver loadTOCNode(2, 'moreinformation'); To resynchronize the mouse or keyboard to the receiver, follow these steps.

Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse more than six feet away. 1. Press the button on the receiver, and then verify that the light on the receiver starts to blink. 2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen.

Otherwise, go to the next step. 3. Press and release the Connect Channel button on the bottom of your mouse or keyboard. 4. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 4 again.

Clean the mouse lens loadTOCNode(2, 'moreinformation'); This problem may occur if you are using an optical or laser mouse and the lens on the mouse is dirty. To clean the lens of an optical or laser mouse, follow these steps: 1. Use a dry cloth to clean the bottom surface of the mouse. 2. Check to see whether the mouse functions correctly. 3. If you see dust on the bottom of the mouse, use a can of pressurized de-ionized air to blow away the dust on the lens. 4. Check to see whether the mouse functions correctly. 5. If the pressurized air canister is not available, blow dry air on the lenses by using your mouth one or two times. 6. Check to see whether the mouse functions correctly. 7. If these steps do not resolve the problem, use a cotton bud to clean the lens without scratching it.

Mar 02, 2008 | Sakar 62150 Keyboard

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