Question about Canon MX300 Office All-In-One Printer

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Cant fax The printing report says NG.What is it meaning and how can I fix this problem...

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Mine did same thing after several unsuccessful attempts I cleaned the glass and it went thru,don't know if this was problem but it worked after I did it.

Posted on Jan 20, 2009

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This site might help you to troubleshoot the problem,, http://www.usa.canon.com/consumer/controller?act=SupportIndexAct
Or you can try one of these alternatives:
Customer Technical Support Sequence*
1. Internet - www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and "where to
buy" instructions are found here.
2. Email Tech Support - www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support
representatives, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.
3. Toll-Free Live Tech Support - (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday
(excluding holidays), during your product's 1 year limited warranty period.
Telephone Device for the Deaf (TOO) support is available at (1-866-251-3752).
4. Extended Service and Support - www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon's
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product's warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com

Hope this helps. Ratings are very important to us so I want to thank you in advance for taking a moment to rate my response.
Matt


Posted on Jan 15, 2009

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SOURCE: Canon MP530 - Fax - ERROR TX Report - NG

Hi flyme.. I have the same problem but on an MF5770 all in one MFP. If anyone can solve this then wow.. I've been trying to find a solution for over 18 months now...

Posted on Jul 30, 2009

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1 Answer

Fax confirmation


most printer in the market has the same standard setting for the fax.
u can set the report many types for many user's purposes, some people want to save paper, save ink/toner, so they dont need report if the fax is sent but only print report if the fax is not good(NG or not sent)

it can be set to:
report off--means report will be print out only if the fax is NG
report off+image--means report will be print out if the fax is NG + the image of the page that is not sent(so we know which page is not sent through the image)
report on+image-- every fax activities( sent or not sent) will be reported, which is not recommended
etc....

how to set is depends on your printer, just go to the menu "FAX" and look inside the menu.

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Fax transmission reports


What you are explaining should work. If you need prior activity reports from previous faxes, you can press Function then 2 (Act. Report)

I think you might need to press Function, then 7 then 1


From the manual:

Transmission Verification (Xmit) Report You can use the Xmit Report as proof that you sent a fax. This report lists
the time and date of transmission, and whether the transmission was successful.

When the feature is OFF, the report is printed automatically only if an error occurred during transmission. If the report indicates NG, send the document again. If the report indicates you should check the readability of certain pages, resend those pages.
If you typically send multiple faxes to the same destinations, you may need a reminder to identify each fax transmission. You can select OFF+IMAGE or ON+IMAGE to print a portion of the first page of the fax message on the report.


1 For the FAX, press Function , 7 , 1 .
For the MFC, press Function , 1 , 7 , 1 .
2 Press or to select OFF, OFF+IMAGE, ON or ON+IMAGE and press Set .
3 Press Stop to exit.


Hope this helps you.
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Hi could you tell me how to print the report for sending please to keep as proof to a number it was sent


Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK). If you select On or On+Image, the report will print for every fax you send. If you send a lot of faxes to the same place, you may need more than the job numbers to know which faxes you must send again. Selecting On+Image or Off+Image will print a section of the fax's first page on the report to help you remember. NOTE:When the Verification Report is turned Off or Off+Image, the Report will only print if there is a transmission error, with NG in the RESULT column. 1 Press Menu/Set, 2, 4, 1. 2 Press ? or ? to select Off+Image, On, On+Image or Off. Press Menu/Set. 3 Press Stop/Exit.

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HOW TO PRINT FAX CONFIRMATIN PAGE MFC440CN


Hi,

To print fax send confirmation report:

bet3_0.jpg

You can use the Transmission Verification Report as proof that you sent a fax. This
report lists the time and date of transmission and whether the transmission was successful
(OK). If you choose On or On+Image, the report will print for every fax you send.
If you send a lot of faxes to the same place, you may need more than the job numbers to
know which faxes you must send again.

Choosing On+Image or Off+Image will print a section of the fax's first page on the report
to help you remember.

When the Transmission Verification Report is turned Off or Off+Image, the Report will
only print if there is a transmission error, with NG in the RESULT column.

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2 Answers

HOW TO PRINT CONFIRMATION PAGE


Hi,

moz-screenshot.pngbet3_1.jpg

You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the time and date of transmission
and whether the transmission was successful
(OK). If you choose On or On+Image, the
report will print for every fax you send.
If you send a lot of faxes to the same place,
you may need more than the job numbers to
know which faxes you must send again.
Choosing On+Image or Off+Image will print
a section of the fax's first page on the report
to help you remember.
When the Transmission Verification Report is
turned Off or Off+Image, the Report will
only print if there is a transmission error, with
NG in the RESULT column.

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Yes,it means the fax did not go through,it will show OK on the report if it was succesfull

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NG 070 = Issue: ERROR LCD: CLEAR ADF, DOCUMENT TOO LONG
Solution: Reduce the length of the document

Reduce the length of the document to within 14" (356 mm).

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Activity Report Codes


NG means "no good". it means your fax didn't go through correctly or wasn't received correctly. ie wrong number of pages etc.

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