Question about HP 3180 Fax Machine

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HP 3180 Fax Machine Scanner Failure

- machine receives faxes, but when attempting to fax, nothing happens (dialing, etc.) and a message appears "Scanner Failure, Unable to scan, copy or send a fax, Press OK"

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Posted on Jan 02, 2017

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checkitright
  • 1362 Answers

SOURCE: Fax sends but does not receive faxes

check the manual


http://www.retrevo.com/s/hp+1040+manual


go to page 28 setting with a caller ID

Posted on Jan 25, 2008

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dumbtrucker
  • 102 Answers

SOURCE: fax machine sending but not receiving --help me!!

Check the settings and see if it went into "memory" mode. They may call it somthing else in the menu so check the manual if you have it.

Posted on Mar 23, 2009

greg_margo
  • 1959 Answers

SOURCE: I am having problems receiving a fax.

Check the number of rings your fax machine is set to. Chances are, the answering machine is set up for 4 rings and the fax machine is set up for 6. If this is the case, change the number of rings on your fax machine to 2 or 3 rings to ensure an incoming fax will go directily to the fax machine. If the fax doesn't recognize the call as a fax, it will go through to the answering machine.

Posted on Jul 17, 2009

  • 239 Answers

SOURCE: Have an HP Laserjet M1319 Fax Machine. Fax line

Sometimes these machines will give you automatic messege "Recieve."
If this is only plugged in the fax machine, can you hear the machine dialing or hear the machine recieving a dial tone?.
Some machines have the audio sound turned off, so it is quiet when the machine is doing fax transmissions to limit the noise.
If you can turn it on you can make this eaisier to resolve. If it is on then you can make this more simplier.
Make sure the settings are set right, Junk mail turned off, set up the fax answer mode to print, and not store, check to see if the auto confirmation can be turned on. When this mode is turned on for this process at least you can get a print out on the fax copy, some will give an error messege.
If you can put an analog phone into the fax line, use another phone to call that number and see if it rings. This will ensure the phone line is working well.
If this line has a phone line converter, digital to analong, this may cause some of the issues. More and more people are trying to use the internet as their phone line as a fax.
I would like to know if any of this resolved the problem. There are more questions I have to this type of problem.
Good luck.

Posted on Oct 17, 2009

FixinFax
  • 3085 Answers

SOURCE: I bought a new HP 1250 Fax machine and cannot get

Open the top up and check for packing materials inside.

Posted on Mar 20, 2010

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1 Answer

Faxes can be sent from my HP LaserJet 3030 all in one, but aren't being received. I have a line splitter with voice messaging and 2 numbers


Try dialing your fax number from another telephone and listen to see if the fax machine picks up. Likely what's happening is that your voice messaging is picking up before the fax machine has a chance to. You can get around this by changing the delay before the fax machine answers.

May 03, 2011 | HP LaserJet 3380 All-In-One Printer

1 Answer

My faxes will not receive because of communication errors


Hi,

Scenario 1

In the HP Solution Center, click Settings, point to Fax Settings & Setup,
and then click Fax Setup Wizard.

After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the HP All-in-One is ready for faxing.
Try to send or receive a test fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

Scenario 2

If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the HP All-in-One is set to All Rings. For
information, see Change the answer ring pattern for distinctive ringing.
? If Auto Answer is set to Off, you will need to receive faxes manually;
otherwise, the HP All-in-One will not receive the fax. For information on
receiving faxes manually, see Receive a fax manually.
? If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that
you must be available to respond in person to incoming fax calls. For
information on setting up the HP All-in-One when you have a voice mail
service, see Fax setup. For information on receiving faxes manually, see
Receive a fax manually.
? If you have a computer dial-up modem on the same phone line with the
HP All-in-One, check to make sure that the software that came with your
modem is not set to receive faxes automatically. Modems that are set up to
receive faxes automatically take over the phone line to receive all incoming
faxes, which prevents the HP All-in-One from receiving fax calls.
124
HP Officejet 6300 All-in-One series
?
?
User Guide
Note Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back
your outgoing message to check.
If the HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a
multi-port switch box, the fax signal level might be reduced. The signal level
can also be reduced if you use a splitter or connect extra cables to extend
the length of your phone. A reduced fax signal can cause problems during
fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the HP All-in-One from the phone line, and then try to receive a fax. If
you can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
125
?
If you have an answering machine on the same phone line with the HP All-in-
One, you might have one of the following problems:
- Your answering machine might not be set up properly with the HP All-in-
One.
- Your outgoing message might be too long or too loud to allow the HP All-
in-One to detect fax tones, and the sending fax machine might
disconnect.
- Your answering machine might not have enough quiet time after your
outgoing message to allow the HP All-in-One to detect fax tones. This
problem is most common with digital answering machines.
The following actions might help solve these problems:
- When you have an answering machine on the same phone line you use
for fax calls, try connecting the answering machine directly to the HP All-
in-One as described in Fax setup.
- Make sure the HP All-in-One is set to receive faxes automatically. For
information on setting up the HP All-in-One to receive faxes
automatically, see Set the answer mode.
- Make sure the Rings to Answer setting is set to a greater number of
rings than the answering machine. For more information, see Set the
number of rings before answering.
- Disconnect the answering machine and then try receiving a fax. If faxing
is successful without the answering machine, the answering machine
might be causing the problem.
- Reconnect the answering machine and record your outgoing message
again. Record a message that is approximately 10 seconds in duration.
Speak slowly and at a low volume when recording your message. Leave
at least 5 seconds of silence at the end of the voice message. There
should be no background noise when recording this silent time. Try to
receive a fax again.

Scenario 3

The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a
pause in the fax number you are typing, press Redial/Pause, or press the
Space (#) button repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond
to prompts as you dial. For more information, see Send a fax using monitor
dialing.
? The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems

Dec 03, 2010 | HP Officejet J3680 Multifunction Printer...

1 Answer

Can't receive fax's......how do you set it up to receive...thank you


Hi,

In the HP Solution Center, click Settings, point to Fax Settings & Setup,
and then click Fax Setup Wizard.

After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the HP All-in-One is ready for faxing.
Try to send or receive a test fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

Scenario 2

If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the HP All-in-One is set to All Rings. For
information, see Change the answer ring pattern for distinctive ringing.
? If Auto Answer is set to Off, you will need to receive faxes manually;
otherwise, the HP All-in-One will not receive the fax. For information on
receiving faxes manually, see Receive a fax manually.
? If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that
you must be available to respond in person to incoming fax calls. For
information on setting up the HP All-in-One when you have a voice mail
service, see Fax setup. For information on receiving faxes manually, see
Receive a fax manually.
? If you have a computer dial-up modem on the same phone line with the
HP All-in-One, check to make sure that the software that came with your
modem is not set to receive faxes automatically. Modems that are set up to
receive faxes automatically take over the phone line to receive all incoming
faxes, which prevents the HP All-in-One from receiving fax calls.
124
HP Officejet 6300 All-in-One series
?
?
User Guide
Note Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back
your outgoing message to check.
If the HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a
multi-port switch box, the fax signal level might be reduced. The signal level
can also be reduced if you use a splitter or connect extra cables to extend
the length of your phone. A reduced fax signal can cause problems during
fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the HP All-in-One from the phone line, and then try to receive a fax. If
you can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
125
?
If you have an answering machine on the same phone line with the HP All-in-
One, you might have one of the following problems:
- Your answering machine might not be set up properly with the HP All-in-
One.
- Your outgoing message might be too long or too loud to allow the HP All-
in-One to detect fax tones, and the sending fax machine might
disconnect.
- Your answering machine might not have enough quiet time after your
outgoing message to allow the HP All-in-One to detect fax tones. This
problem is most common with digital answering machines.
The following actions might help solve these problems:
- When you have an answering machine on the same phone line you use
for fax calls, try connecting the answering machine directly to the HP All-
in-One as described in Fax setup.
- Make sure the HP All-in-One is set to receive faxes automatically. For
information on setting up the HP All-in-One to receive faxes
automatically, see Set the answer mode.
- Make sure the Rings to Answer setting is set to a greater number of
rings than the answering machine. For more information, see Set the
number of rings before answering.
- Disconnect the answering machine and then try receiving a fax. If faxing
is successful without the answering machine, the answering machine
might be causing the problem.
- Reconnect the answering machine and record your outgoing message
again. Record a message that is approximately 10 seconds in duration.
Speak slowly and at a low volume when recording your message. Leave
at least 5 seconds of silence at the end of the voice message. There
should be no background noise when recording this silent time. Try to
receive a fax again.

Scenario 3

The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a
pause in the fax number you are typing, press Redial/Pause, or press the
Space (#) button repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond
to prompts as you dial. For more information, see Send a fax using monitor
dialing.
? The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems

Dec 03, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

I keep getting comm error 242 when people are faxing to me


The "sender's" fax machine is attempting to RECEIVE a fax. This happens because they don't have the document fully inserted into the scanner before dialing. (According to HP's error code listing for "comm error 242" - http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=buu02549) This is not a problem of a bad connection. Bad line condition codes are 223, 224 and most of the codes starting with 23.

Apr 28, 2010 | HP LaserJet 3050 Printer

3 Answers

Our HP Officejet 5600 won't receive faxes.


Hi,
Here is the answer to your question.

Error code 244 can mean any of the following things: :

1. You or the person sending the fax pressed the STOP key , causing the session to stop before completion.

2. The fax machine on the other end determined that there is an incompatibility with your machine and the one you are sending to and stopped the fax session.

To fix this you can try the following things. Try them one at a time, and if they don't work, place them back the way they where before you changed it.
  • Make sure the fax machine you are sending to can accept and use polling.
  • Select a slower "receive" speed.
  • Enable or disable the ECM setting.
Error Code: 232

1. Can mean that a communication failure has happened between the two machines.

2. It may also mean that the user of the FAX machine you are sending to has pressed the STOP key

3. If call waiting is enabled, it may cause this error. Disable call waiting on your phone line, if you have a fax machine connected to it. The click or beep on the line that indicates you have a incoming call, can STOP a fax session.

4. Another cause of this error code is that the power was interrupted to the machine you are attempting to send a fax to.

Things you can do to solve this problem: Try them one at a time, and if they don't work, place them back the way they where before you changed it.

  • Try disableing ECM. However, this may reduce the quality of your faxes.
  • Ask the person you are sending the fax to to set the machine to receive at a slower speed.
  • Try the fax again at a different time, incase it is a problem with the phone line.
  • If you phone lines are old, or there is static on the line it may cause trouble sending a fax.If this is the case you will need to contact your local phone company or whoever is responsible for servicing your phone lines.

Jun 22, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Cannot send faxes on my all in one hp office jet 5610


If the recipient side is ringing, then the problem is on their end. It sounds like the receiving fax is not set for auto-answering a fax call. A receiving fax machine should pick up and start to attempt the reception even if the fax number is dialed from a normal voice-only telephone; the receiving machine has no idea if the caller is a fax or a regular phone. It should pick up regardless and start to negiotiate the fax (that's the high-pitched whistling sound at the beginning of the call).

May 15, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Can send but not receive faxes.


Fax machines won't work reliably on a digital phone line.

Feb 02, 2009 | Office Equipment & Supplies

4 Answers

Sending fax error message "low memory"


Try reading these:

General fax problems
Issue Cause Solution The document stops feeding in the middle of faxing. The maximum length of a page that can be loaded is 381 mm (15 inches). Faxing of a longer page stops at 381 mm (15 inches). If no jam exists and less than one minute has elapsed, wait a moment before press Cancel . If a jam exists, remove the media. If the item is too small, it can jam inside the automatic document feeder (ADF).

(HP LaserJet 3015 all-in-one) The minimum paper size for the ADF is 74 x 105 mm (2.9 x 4 inches).

(HP LaserJet 3030 all-in-one and HP LaserJet 3380 all-in-one) The minimum page size for the ADF is 127 x 127 mm (5 x 5 inches). If a jam exists, remove the media. The fax activity logs or fax call reports are printing at inappropriate times. The fax activity log or fax call reports settings are not correct. Print a configuration report and check when the reports print. Set the appropriate log or report printing times through the control panel or the HP Toolbox. The volume for sounds that the device emits is too loud or too soft. The volume setting needs to be adjusted. Set the appropriate sound volume settings through the control panel. Fax send troubleshooting Use the information in the following table to solve problems that might occur when sending faxes: Issue Cause Solution Faxes stop during sending. The fax machine to which the fax is being sent might be malfunctioning. Try sending to another fax machine. The telephone might not be working. Do one of the following:
  • Turn up the volume on the device, and then press Fax/Send on the control panel. If a dial tone is heard, the telephone line is working.
  • Disconnect the device from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to make sure that the telephone line is working.
A communication error might be interrupting the fax job. Change the redial-on-communication-error setting to On.

See the electronic User Guide on the CD-ROM that shipped with the product. The device is receiving faxes but is not sending them. If the device is on a PBX system, the PBX system might be generating a dial tone that the device cannot detect. Disable the detect-dial-tone setting.

See the electronic User Guide on the CD-ROM that shipped with the product. A poor telephone connection might exist. Try again later. The fax machine to which the unit is sending to might be malfunctioning. Try sending to another fax machine. The telephone line might not be working. Do one of the following:
  • Turn up the volume on the device, and then press Fax/Send on the control panel. If a dial tone is heard, the telephone line is working.
  • Disconnect the device from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to make sure that the telephone line is working.
Outgoing fax calls continue to be dialed. The device automatically redials a fax number if the redial options are set to On. Press Cancel to stop the redials while the device is dialing.

To cancel a pending fax job, see "Canceling a fax job" in the electronic Users' Guide on the product CD-ROM.

See "Changing the redial settings" in the electronic Users' Guide on the product CD-ROM. Faxes that are sent are not arriving at the receiving fax machine. The receiving fax machine might be off or might have an error condition, such as being out of paper. Call the recipient to make sure that the fax machine is on and ready to receive faxes. The originals might be incorrectly loaded. Make sure that the original documents are correctly loaded into the automatic document feeder (ADF) input tray or flatbed scanner (not available with the HP LaserJet 3015 all-in-one). A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send. If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print a fax activity log and check the Status column for jobs that show a Pending designation. All of the numbers of a long fax number cannot be dialed. The maximum number of digits of characters that can be entered into a fax number is 50. Try manually dialing the fax number. Faxes that are sent include a block of gray shading at the end of each page. The original may be on the flatbed scanner (HP LaserJet 3030 all-in-one and HP LaserJet 3380 all-in-one only), with the glass-fax size set incorrectly. Make sure the setting is correct. See "Changing the default glass-size setting" in the electronic Users' Guide on the product CD-ROM. Faxes that are sent have data missing from the end of each page. The original may be on the flatbed scanner (HP LaserJet 3030 all-in-one and HP LaserJet 3380 all-in-one only), with the glass-fax size set incorrectly. Make sure the setting is correct. See "Changing the default glass-size setting" in the electronic Users' Guide on the product CD-ROM.

Jul 16, 2008 | HP LaserJet 3030 All-In-One Printer

1 Answer

No dial tone/message window says printing


Use Hard Reset to reset machine after power loss. See today's post.

Jul 02, 2008 | HP 1020 Plain Paper Thermal transfer Fax

1 Answer

PSC 2000 Series 2410 HP all in one


Hi this error code is for:-
The remote fax machine is attempting to receive instead of send. Both machines have attempted to start a reception at the same time. It is possible to accidentally initiate a fax reception after dialing on many fax machines, if there is no paper in the machine or if the paper is not correctly loaded and cannot be sensed by the appropriate document sensor.

*Contact the sender to ensure that a document is ready and correctly loaded in the transmitting fax machine and that the remote machine is attempting to initiate a transmission and not a reception.

Apr 08, 2008 | HP PSC 2410 All-In-One InkJet Printer

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