Question about Dell Office Equipment & Supplies
Turn it off for a few minutes - open everything that may be opened to remove paper jam - check for a bit of paper under print head. turn it back on and see if it reboots without the message
Posted on Dec 10, 2012
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Posted on Jan 02, 2017
SOURCE: epson c90 paper feed problem
Is the message general error? The problem is tchip. When turn on chip is recognized by printer, but when start to print, printer "read" some information from the chip. Here is the error. Some pin at the chip for redaing the existence of chip, other pin for reading the information. Check connector between chip and carriage.
Posted on May 30, 2009
SOURCE: Papr Jams and wrong size report
We just solved this problem with our c900.
Basically, a paper jam has caused some probs with the sensors and rollers. After playing with the thing for about 4 hours, i ran some really thick photo paper through it and after a couple of trys where it just screwed up in the back, it then fed through and printed correctly. After that it was fine with all paper types, no more messages, and no more paper getting screwed up in the back. Ian
Posted on Jun 19, 2009
Open the back cover and look for paper wrapped around a roller back there. That is the most common cause of the issues with this machine. The other thing you can try is to push down on the little flaps where the paper comes out of the printer. These get stuck and need cleaning/replacement all the time in the later life of these models (1720's).
Posted on Aug 22, 2009
The reason Dell said this problem was almost impossible to fix is because it is. There is a lift mechanism inside the housing for the MPF paper tray that lifts the paper to the roller to pull off the top sheet. The lift mechanism in this printer model is flimsy at best. There is a roller cam with a knuckle attached to it to does eventually break, causing a failure of the lift mechanism. The components to repair this problem are unavailable from Dell, and can only be salvaged from another printer. Here's the kicker... You have to disassemble the ENTIRE printer in order to replace this assembly. This took me 2 and a half hours to accomplish, and you're going to have to do it on 2 printers, as well as reassemble the fixed one. DO grease the cam assembly with some white grease to get the longest life possible if you choose this option. Best option? Either purchase another printer off eBay with a different problem and use yours to fix that one, or, as Dell so lovingly suggested, purchase a new one. The cost of today's color laser solutions make purchasing one of these printers a much more viable option than fixing your 3010cn.
Posted on Aug 31, 2009
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