Question about Acer Aspire Z5700 PC Desktop
The mouse and keyboard won't work but the monitor is fully on and asking for a password but with keyboard locked can't type it in
Make sure the batteries are inserted correctly and have charge if applicable
usually located on the underside of the mouse there might be small plastic sticker with a phillips head screw under it rub your fingernail over the top to see if it has a screw or make sure the usb device is properly inserted for wireless the usb or Ps2 connection are secure with a dust free connection
or it might be the usb for wireless mouse or lead connecting to the usb port or even a faulty mouse if this does not fix the problem Restart you computer tap the f8 key repeatedly to enter safe mode where the only things working will be your keyboard and mouse allowing you an attempt to repair your computer If done properly the user should get to a screen similar to the below screen. Select the option for Safe mode command prompt only Windows Advanced Options Menu
Please select an option: Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode Start Windows Normally
Return to OS Choices Menu Use the up and down arrow keys to move the highlight to your choice. select safe mode click start control panel administrative tools computer management device manager scroll to mice and other pointing devices you might see a yellow exclamation mark ! or question mark ? or a red x right click you will need to update the driver cCick start control panel mouse you should see 4 tabs buttons pointers pointer options and hardware under hardware you have options to troubleshoot also you can select properties under driver you will have options to update driver rollback driver or uninstall also I have found that the best way to adjust your mouse settings is to create a control panel in your bottom toolbar scroll to the bottom of your screen right click you will see an array of options select the toolbar option then select desktop then you will see the desktop in the bottom toolbar select the 2 arrows >> then all control panel items then select mouse this is in WINDOWS 7 in XP you will have to select the new toolbar option once you have that a browse option select my computer then control panel then a control panel option will be in the bottom toolbar Click start control panel keyboard hardware make sure you have the right keyboard selected or you might have uninstall the keyboard then restart your computer then reinstall it and its drivers click start control panel administrive tools computer management device manager scroll to keyboard you might see a yellow question /exclamation mark ? ! or a red X right click update driver
http://www.microsoft.com/hardware/download/download.aspx?category=MK complete range of drivers Hope this helps.
Posted on Dec 10, 2012
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Posted on Jan 02, 2017
Yours may be a little old computer and the cmos battery (on the mother board)is drained out. Replace this battery. You need a working keyboard.
Posted on Dec 17, 2008
If there is no display on the monitor, then your computer is not sending a video signal to the monitor.
This could be caused by a bad video card or some other hardware problem. I would open the case and disconnect all the devices (hard drive, CD, etc. Leave only the CPU, memory, and video connected. You could leave the keyboard and mouse connected too.
If your computer then starts, you can start to add devices (after turning the computer off) one at a time.
If this doesn't work, then you are looking at replacing the motherboard or just the video card if that is possible.
Posted on Nov 05, 2009
Would try going into the device manager in the control panel and make sure that the usb dongle is being identified correctly by windows. Also, would unplug any other usb devices so that they are not interfering.
Posted on Jan 02, 2010
Then your problem is most likely driver-related. The chances are nill that both mouse AND keyboard are defective. Looks like it is down to one of two scenarios. Either the driver is incorrect or corrupt, or the dongle itself is malfunctioning. The driver would be first choice since it would be a free fix to rule out.
try uninstalling the driver first, then reboot. Next go to mfg website for the keyboard/mouse/dongle and download a fresh driver. Then reboot. Note that preferably, the correct protocol would be to install the driver first, before plugging in the dongle. Hope this helps. One question I can think of regarding the dongle is whether or not the dongle lights up when plugged in - some do. If yours is supposed to but does not, it could be the dongle itself. The bottom line now is between the dongle and a driver really. I'd be willing to bet the mouse and keyboard are just fine they just can't interface because the dongle is the gateway and you know the rest...good luck.
Posted on Jan 02, 2010
Perhaps you can try pulling the battery, waiting a couple of minutes and then putting it back in/retrying the boot.
Posted on Feb 05, 2010
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