Question about Kenmore HE2 Plus Front Load Washer
My he2 front loader must be clogged. water leaks out from the soap dispenser and when we did a test, the water drained very slowly into the washer. any suggestions?
Hi dlypooh, thought I would post the solution here as well for anybody who needs to do a search in the future...
Remove the dispenser, pour water into the opening and make sure water can get into the machine freely. Inspect the opening for soap build up.
If water goes down slowly (re: dlypooh), open the washer door and feel around the bellow for anything blocking the water inlet port into the washer (socks can sometimes get wedged up there and cause a blockage).
If it all checks out ok, make sure the machine is properly leveled and not leaning forward.
Hope that helps!
Posted on Feb 21, 2009
I found the problem with mine leaking it is the hose that goes from the detergent pan to the drum, it is totaly gone on the side it conects to the drum, i have searched and seareched and for the life of me can not fine what it is called so i can just get the dang part and fix it can anyone give me the name of what this part is called
Posted on Sep 22, 2012
Well yea im aprentasing for plumbing. i have rain into these problems before yes it is clogged. its a pain but its fixable..
Posted on Jan 13, 2009
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Posted on Jan 02, 2017
If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here’s the information you need to check the drain pump:
Symptom: PUMP IS RUNNING, BUT NOT DRAINING PROPERLY.
1. Unplug the washer while servicing inside the unit.
2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
4. There is an access removal cover on the pump that can be removed to clean out the trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
5. Here’s a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there’s nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
8. Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
9. With the bottom panel still off, plug the washer back in and select the following on the operator console – DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button). “C00” will show on the console display as the washer begins diagnostics mode.
10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump energizes and the washer will begin to drain.
12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.
NOTE: It is normal to have residual water left inside the wash tub under the wash basket. This is why it is important to leave the door ajar when not in use so this water does not become sour.
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Posted on Sep 10, 2010
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