Question about Kenmore HE2 Plus Front Load Washer

3 Answers

He2 front loading washing machine leak at the soap dispenser regi

My he2 front loader must be clogged. water leaks out from the soap dispenser and when we did a test, the water drained very slowly into the washer. any suggestions?

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  • bourneian Feb 13, 2009

    I had the same problem, the solution here is not at all clear. Sears were terrible to deal with so we cancelled our appointment. HE2 Plus, if you have water leaking from the dispenser and from the bottom of the machine. Remove 4 screws at back top of washer, slide top off toward back. From the lower front of dispenser to the left top of the drum there is a black rubber water line, remove that line from the drum, just pull it out and you will find a sock or something in there. We also removed the front lower panel and unscrewed the twist off knob from the lower right pump. This drains the water out and you can clean inside, we found 73 cents in change, etc. Do not remove the hose down there, it's a pain to put back, unless you may have a blockage there.
    THANKS SEARS, YOU ARE ****. So, my question, has anybody else done this themselves ?


  • Anonymous Feb 14, 2009

    he2 front loading washing machine leak at the soap dispenser

  • Anonymous Apr 05, 2009

    I had the same problem and thanks to you I was able to fix it at the same time burst my husband's ego. I just feel bad for the techs that lost out on a sevice call that was booked for the 15th of April. Now I have my washer back today.

  • rosengren Apr 05, 2009

    I had the same problem and thank you very much. I was able to fix the problem myself much to the surprise of my husband. Who new that you could lose a sock in a front loader. This is the first porblem we have had in 2 1/2 years of owning one. Thanks again.

  • Anonymous Apr 29, 2009

    I had same problem and fixed it myself, thanks to you. It was kind of hard to get to the hose at the front of the dispenser, but I accidentally pulled the rear hose off at the drum and then I knew how it worked. I was able to rock the drum a little (it was a tight fit for my hand) to get the hose off and there was a sock. Now I get to call sears and cancel our little get together scheduled for a week from today. Yes! Thanks alot.

  • Anonymous May 09, 2009

    I had a problem with the soap dispenser on my Kenmore HE2 washer and with the economic hardship my family is going through I thought I'd try to fix it before calling a repairman. VersaStyle, I followed your advise, found the sock blocking the water and looked like a genius to my wife and daughter, now I get to reap the benefits. You saved me money I didn't have to begin with, for that we're greatful. God bless you buddy.

  • Anonymous Mar 22, 2014

    May tag washer leaking around the top of the durm when it sprays water into the soap container

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Hi dlypooh, thought I would post the solution here as well for anybody who needs to do a search in the future...

Remove the dispenser, pour water into the opening and make sure water can get into the machine freely. Inspect the opening for soap build up.
If water goes down slowly (re: dlypooh), open the washer door and feel around the bellow for anything blocking the water inlet port into the washer (socks can sometimes get wedged up there and cause a blockage).
If it all checks out ok, make sure the machine is properly leveled and not leaning forward.
Hope that helps!

Posted on Feb 21, 2009

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I found the problem with mine leaking it is the hose that goes from the detergent pan to the drum, it is totaly gone on the side it conects to the drum, i have searched and seareched and for the life of me can not fine what it is called so i can just get the dang part and fix it can anyone give me the name of what this part is called

Posted on Sep 22, 2012

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Well yea im aprentasing for plumbing. i have rain into these problems before yes it is clogged. its a pain but its fixable..

Posted on Jan 13, 2009

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SOURCE: he2 front loading washing machine leak at the soap dispenser regi

If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here’s the information you need to check the drain pump:

Symptom: PUMP IS RUNNING, BUT NOT DRAINING PROPERLY.

1. Unplug the washer while servicing inside the unit.
2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
4. There is an access removal cover on the pump that can be removed to clean out the trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
5. Here’s a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there’s nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
8. Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
9. With the bottom panel still off, plug the washer back in and select the following on the operator console – DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button). “C00” will show on the console display as the washer begins diagnostics mode.
10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump energizes and the washer will begin to drain.
12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.


NOTE: It is normal to have residual water left inside the wash tub under the wash basket. This is why it is important to leave the door ajar when not in use so this water does not become sour.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Posted on Sep 10, 2010

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We had a similar problem with water coming out of the soap dispenser when the washer was run. I assumed that it was a problem with the water draining as everyone else posted here. I took off the front panel, got rid of the junk and drained it. Although this was great, it did not solve the original problem. It turns out that there was a sock stuck in between where the water comes out of the soap dispenser and in to the main compartment. Pulled it out with a needle nose plier and good to go. Thanks to everyone for their input here.

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If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here’s the information you need to check the drain pump:

Symptom: PUMP IS RUNNING, BUT NOT DRAINING PROPERLY.

1. Unplug the washer while servicing inside the unit.
2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
4. There is an access removal cover on the pump that can be removed to clean out the trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
5. Here’s a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
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7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
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9. With the bottom panel still off, plug the washer back in and select the following on the operator console – DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button). “C00” will show on the console display as the washer begins diagnostics mode.
10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump energizes and the washer will begin to drain.
12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.


NOTE: It is normal to have residual water left inside the wash tub under the wash basket. This is why it is important to leave the door ajar when not in use so this water does not become sour.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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