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Ensure the key lock is not activated by sliding
"Power on/off ( )/Hold" towards the center
position. If your player isn’t already on, turn it on by
sliding "Power on/off ( )/Hold" to the left
and holding until the player turns on.
And when you run it, click the checkbox for "Format Data Area." When the message comes up saying you want to delete all the files, click "yes-" it's worth deleting all your songs if it works properly afterwards. You'll have to re-sync your songs and the downloads take forever, but it works.