Question about Whirlpool Duet GHW9150P Front Load Washer
After just 3 days of use, this brand new washer began to shake, knock and vibrate. A call to Whirlpool and was referred to A& E appliance repair which resulted in replacement of all 4 shocks which are made of cheap plastic! I was also told by the appliance salesperson that in fact his very own washer (Whirlpool Duet) developed the same problem after about a year of service..... It appears the German made product is not as good as thought to be. It is also of note that I was VERY displeased when the service panel was removed only to reveal cheap plastic parts (including a water pump supported by cheap plastic supports and a large 100 + pound piece of concrete which gives the otherwise flimsy machine its hefty weight and supports it's wobbly wash tub). I was also informed by the service tech that the unit has a very complicated electronic control "brain box" which is quite costly to replace.... Buyer beware !!!
I don't know what education or real world learning 'a1_appliance' has but his explanation isn't logical. I have nothing to do with appliances other than use them and fix my own when possible. I do have a degree in Mechanical Engineering and have worked in factories with machines much larger and faster than a washing machine. My comments below are based on education, experience, observation and applied physics.
Posted on Aug 08, 2010
I'd had this problem since I've owned the machine. I actually felt like it was going to shake my home apart!!! After a bit of reading I go to the issue of the rear 2 bearings in the outer tub that the inner tub is connected to. As it turns out this part is actually under warranty for 10 years!!! Since this bearing is bad it allows the inner basket to actually melt the "Top" outer basket from friction of the "inner" basket. Well this part is actually under a "Lifetime" warranty. The nice lady in customer service told me I "had" to allow a certified repair person to diagnose the problem so, I argued that I am a master tech engine certified mechanic and I most certainly can diagnose a bearing and housing problem. She resisted and finally agreed to send me a new outer "upper" and "lower" basket along with the "tub" itself at no charge. It should be here in 10 days and I'll later post a youtube video of the process. In order to get here to warranty the items I said is was "shaking violently" and "leaking" a bit of water in the center of the basket and I did admit to removing the upper and lower inspection covers. The total of these parts that I started to order and pay for was $428.23 - Outer lower tub, $138.89 Outer upper tub, and $346.58 inner basket/tub totaling $913.70
Posted on Dec 10, 2012
My husband and I are starting a list of everyone that is having the vibration and door gasket tear issues with the Whirlpool duets. I called Whirlpool at 1-866-698-2538 and the representative says that they are not aware of a manufacturer's defect with the product. If you check Youtube and use the internet search engines you will find many of the same complaint issues. I think the consumer needs to let them know that the problem shouldn't fall on them...call Whirlpool and tell them to take a formal complaint then tell me about your problem with your Whirlpool Duet washer. I am compiling a list of names for the Consumer Protection Agency and the Attorney General's Office. http://twitter.com/kcamilovic
Posted on Mar 01, 2010
Even though this machaine has a lot of plastic it is one of the best front load machines on the market something coused you problems more than likely it was not a manufactures defect i find most of the time people try to load a front load machine the same way the did a top load machine and you can not do this it couses out of balance loads and will damage shocks along with other parts if not corrected you not only have to sepperate you clothes by color now you also have to seperate by fabbric weight. or on a few accations i find that all the shipping supports were not removed by the installer this will really dammage the machine. Note how ever if you machine is now repaired sepperate your clothes the way discribed above and be sure to use the He detergant you will find in the end you will end up loving this maxhine. SS.
Posted on Jan 16, 2009
Drop posts/poles from the ceiling (under a joist) to the top of the washer corners, make it very tight, this will counter the upward forces. Works for me but looks ridiculous.
Posted on Aug 27, 2011
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Posted on Jan 02, 2017
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