Question about Whirlpool Duet GHW9150P Front Load Washer

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WHIRLPOOL DUET SHAKING & VIBRATING

After just 3 days of use, this brand new washer began to shake, knock and vibrate. A call to Whirlpool and was referred to A& E appliance repair which resulted in replacement of all 4 shocks which are made of cheap plastic! I was also told by the appliance salesperson that in fact his very own washer (Whirlpool Duet) developed the same problem after about a year of service..... It appears the German made product is not as good as thought to be. It is also of note that I was VERY displeased when the service panel was removed only to reveal cheap plastic parts (including a water pump supported by cheap plastic supports and a large 100 + pound piece of concrete which gives the otherwise flimsy machine its hefty weight and supports it's wobbly wash tub). I was also informed by the service tech that the unit has a very complicated electronic control "brain box" which is quite costly to replace.... Buyer beware !!!

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  • Anonymous Jan 14, 2009

    I have the same problem. The water pump was making a lot of noise (for quite some time). Finally got that replaced. (Full of stuff from pockets.) After the repairman left, we noticed with the first load that during spin it was quite noisy and the outer cabinet was squeaky and the tub was wobbly. (Had the noise from the water pump disguised this or was this a new problem?) Repairman came back and seemed quite baffled but figured the shocks needed to be replaced. That is pending. At that time I watched the repair person work on the machine. I too was surprised at the plastic parts and the concrete bricks. Will let you know if replacing shocks don't fix the problem.

  • mccann615 Jan 20, 2009

    I have Whirlpool Duet front loader---during the spin cycles it makes very loud noises, shakes and vibrates so much that I am concerned it is damaging our house.
    I am not new to doing laundry----over 30 years with 3 sons---I am always careful to sort and balance the loads.
    I have had 2 repairman out---but they cannot find a solution.


    Does anyone know a solution?

  • Anonymous Jan 20, 2009

    We've had this machine for a while now and the shaking & vibration problem only gets worse with time. Since the unit is on the second floor of our house we sometimes think the washer will be coming through the ceiling of the first floor at any time. This problem is very annoying and disappointing from a 20th century appliance.

  • Anonymous Jan 21, 2009

    I had a similar problem on my 5 year old Duet washer. The vibration became so bad that it completely destroyed the triangular piece of metal that supports the back of the drum. It also completely wrecked the part of the plastic tub that surrounds the stainless steel basket. I took apart the washer on my own to see what was causing the extreme shaking, only to find a huge amount of damage. The cost of replacing the front plastic tub and the drum will be roughly $800. I am not impressed one bit. We bought this washer because it was one of the top of the line appliance at that time. I certainly was hoping to get more then 5 years out of this appliance. So beware of the shaking. It can cause lot's of damage over time.

  • tsha Jan 24, 2009

    just got my duet washer and dryer yesterday, have run 2 loads and both washer loads vibrate in high spin. What to do!? Tsh

  • Anonymous Mar 21, 2009

    The Whirlpool Duet is terrible ... constant repairs ... negative repair people ... horrible appliance ... do not waste your money. Current problem (after replacing almost everything) is heavy shaking and knocking during high spin. What a waste of money. Do not believe that you will save water either because of the many cycles you will be running to diagnose problems.

  • jingch Mar 25, 2009

    I just got this machine two days ago. During the spin cycles it makes very loud noises, shakes and vibrates heavily. I have tried different loads, from three bath towels to a blanket. It shakes the same.
    I bought it from Best Buy. The first service guy checked on the machine, but could not find the problem. The second service guy worked on the machine for more than an hour, still don’t know why. At the end he told me that the shaking is normal unless the machine moves during the shaking.
    If this is normal, the dryer that is supposed to be on top of the machine will definitely fall out. I have used other washers for 20 years. I believed this is not normal. Can anyone help me to solve this problem? Thanks. JC

  • Anonymous May 18, 2009

    Yes, we purchased the Duet series over 4 years ago. Great marketing, "save water", "wash 16 pairs of jeans at a time". It shakes with even 1 pair of jeans in there.
    The machine shakes from left to right shaking the whole house. We use He(high efficiency) detergent, we separate the clothes. This is a problem with physics. The clothes are loaded on the bottom of the drum at the 6:00 position, as the drum spins and the clothes reach the 12:00 position gravity takes affect and the clothes tumble to the bottom of the drum. As the cycle spins the drums faster it eventually evens the clothes on the inside of the drum thus balancing it. This is great in theory, but takes up to 2 minutes or more to get to this point, shaking your house literally like an earthquake while you patiently wait for the process to get there. Most of the time it gets somewhat better after the 2 minutes but the house still shakes while at full spin. There are quite a few spin cycles within any timed program on the machine. The problem has got worse over time(more side-side movement of the drum). Whirlpool has no solutions, but to call out a tech. I have called several and was told if the machine doesn't walk (and ours does not) then it is working fine (go figure). Already tried all the aftermarket shocks, pads. Good luck, I feel for ya.

  • Ron Edwardsen
    Ron Edwardsen Dec 10, 2012

    I'd had this problem since I've owned the machine. I actually felt like it was going to shake my home apart!!! After a bit of reading I go to the issue of the rear 2 bearings in the outer tub that the inner tub is connected to. As it turns out this part is actually under warranty for 10 years!!! Since this bearing is bad it allows the inner basket to actually melt the "Top" outer basket from friction of the "inner" basket. Well this part is actually under a "Lifetime" warranty. The nice lady in customer service told me I "had" to allow a certified repair person to diagnose the problem so, I argued that I am a master tech engine certified mechanic and I most certainly can diagnose a bearing and housing problem. She resisted and finally agreed to send me a new outer "upper" and "lower" basket along with the "tub" itself at no charge. It should be here in 10 days and I'll later post a youtube video of the process. In order to get here to warranty the items I said is was "shaking violently" and "leaking" a bit of water in the center of the basket and I did admit to removing the upper and lower inspection covers. The total of these parts that I started to order and pay for was $428.23 - Outer lower tub, $138.89 Outer upper tub, and $346.58 inner basket/tub totaling $913.70

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I don't know what education or real world learning 'a1_appliance' has but his explanation isn't logical. I have nothing to do with appliances other than use them and fix my own when possible. I do have a degree in Mechanical Engineering and have worked in factories with machines much larger and faster than a washing machine. My comments below are based on education, experience, observation and applied physics.

  • What difference does the color of clothes matter?
  • What margin of error in weight of different articles of clothes is acceptable?
  • If one were to put in a load of all white Hanes t-shirts and then a load that weighed exactly the same but had a rainbow of colors with jeans, underwear, you name it, and you ran them on the same cycle, how would the machine know the difference? I would think the machine would operate the same for both loads.
  • Everyone likes to talk about balancing. One thing almost all moving machinery, especially ones operating at high velocities, linear or angular, to operate efficiently and not cause damage, is they should at least be leveled. The reality is that leveling and balancing are two completely different concepts.
  • You can level almost anything. Level (or plumb) means that with respect to earth/gravity, you have a surface that is exactly (within reason) horizontal (level) or vertical (plumb).
  • If you remember from high school or your last visit to the doctor, a balance means the weights or "forces" are equal. I don't remember my doctor bringing out his bubble level to make sure I was balanced. Balancing is the act of having a force (weight) that is equal and opposite the other force.
  • Consider these two very common examples.
  • 1. You can (and should) level a refrigerator, but if you have ever tried to lift one, wherever the compressor is located that side/end is always the heaviest. Refrigerators don't really have many moving parts so vibration isn't an issue.
  • 2. When I get my tires rotated, they balance them. They put lead weights on the rims to make sure they are the same weight. Some people don't want level cars. Balanced tires lessen the chances for uneven wear on the tires, alignment problems and other mechanical damage issues.
  • Apply the previous examples to a front loading washer. It can be spot on level and on a solid base but that just means it won't look like it is leaning or tilted. Since balance is not related to level, why would anyone make us believe the machine is balanced because it has been leveled. Because the only solutions to balance these machines would be expensive and would require some of the biggest appliance companies to admit a major flaw in design. Look on most of these companies websites and see how many are now offering Top Loading HE washers.
  • Why are the front loaders subject to so much vibration? Here is a way of "feeling" what I mean about balance (not level) as a the cause for the severe vibration. On your front loader, lift all four sides; one side will be heavier than the other (the back). The machine is not balanced. In comparison, older top load machines used to vibrate but in general that was because they were not leveled properly or the spinning tub had too much "play", but this was a sign of wear and tear and could be (usually) easy to fix. These machines lasted years and the real vibration issues gradually increased over ten as opposed to the first loads. If you lifted the four sides of these, one side may have been heavier but only by a little. They were bottom heavy and the clothes (weight) were supported by the motor drive and the ground. The force of the laundry was balanced by an equal force (earth) Front loaders are back heavy and the loads spin in front of the drive. This means (as noted in one of the answers above) talks about the load eventually accumulating at the bottom and staying there as the machine spins faster and faster. The weight of the load is now pulling the drum with increasing force in a continuous circle around the face of the washer. With no "equal and opposite force" to counter it, the machine has no way of being in "balance."
  • I know some of you are saying the centripetal force in a top loader would cause vibration issues. It would if the drum was not given some ability to move laterally to compensate for this. And unlike front loaders, top load machines, when loaded normally, after the wash cycle, the clothes settle to bottom relatively evenly. This means that in a perfect situation with the weight of the load evenly distributed around the sides during the spin cycle, you would have equal, opposite forces around the entire drum.
  • To make things worse, the front loaders were not tall enough so that encourage people to buy "pedestals" with a plastic drawer to raise it to a reasonable height. Now an unbalanced machine rests on a four sided stand with no significant weight. We designed a bad machine so lets make it worse by accentuating the problem.
  • As for a solution for myself, I'm not going to fight a losing battle and fight with Whirlpool. I am going to try something that I am hoping will alleviate the problem of the vibration (and noise). Just as ships have ballast in the hulls to keep them from toppling over, I am going to try filling my pedestal with something very heavy. Lead would be great but I have kids so I may try pieces of rebar or some other dense material that will counter the forces pulling the machine upwards.
I hope this makes sense and helps people see that balancing does not mean leveling. I hope my examples were clear enough that everyone can see why this issue is inherent to all brand of front loader.

Jamie

Posted on Aug 08, 2010

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I'd had this problem since I've owned the machine. I actually felt like it was going to shake my home apart!!! After a bit of reading I go to the issue of the rear 2 bearings in the outer tub that the inner tub is connected to. As it turns out this part is actually under warranty for 10 years!!! Since this bearing is bad it allows the inner basket to actually melt the "Top" outer basket from friction of the "inner" basket. Well this part is actually under a "Lifetime" warranty. The nice lady in customer service told me I "had" to allow a certified repair person to diagnose the problem so, I argued that I am a master tech engine certified mechanic and I most certainly can diagnose a bearing and housing problem. She resisted and finally agreed to send me a new outer "upper" and "lower" basket along with the "tub" itself at no charge. It should be here in 10 days and I'll later post a youtube video of the process. In order to get here to warranty the items I said is was "shaking violently" and "leaking" a bit of water in the center of the basket and I did admit to removing the upper and lower inspection covers. The total of these parts that I started to order and pay for was $428.23 - Outer lower tub, $138.89 Outer upper tub, and $346.58 inner basket/tub totaling $913.70

Posted on Dec 10, 2012

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My husband and I are starting a list of everyone that is having the vibration and door gasket tear issues with the Whirlpool duets. I called Whirlpool at 1-866-698-2538 and the representative says that they are not aware of a manufacturer's defect with the product. If you check Youtube and use the internet search engines you will find many of the same complaint issues. I think the consumer needs to let them know that the problem shouldn't fall on them...call Whirlpool and tell them to take a formal complaint then tell me about your problem with your Whirlpool Duet washer. I am compiling a list of names for the Consumer Protection Agency and the Attorney General's Office. http://twitter.com/kcamilovic

Posted on Mar 01, 2010

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Even though this machaine has a lot of plastic it is one of the best front load machines on the market something coused you problems more than likely it was not a manufactures defect i find most of the time people try to load a front load machine the same way the did a top load machine and you can not do this it couses out of balance loads and will damage shocks along with other parts if not corrected you not only have to sepperate you clothes by color now you also have to seperate by fabbric weight. or on a few accations i find that all the shipping supports were not removed by the installer this will really dammage the machine. Note how ever if you machine is now repaired sepperate your clothes the way discribed above and be sure to use the He detergant you will find in the end you will end up loving this maxhine. SS.

Posted on Jan 16, 2009

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Drop posts/poles from the ceiling (under a joist) to the top of the washer corners, make it very tight, this will counter the upward forces. Works for me but looks ridiculous.

Posted on Aug 27, 2011

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