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Im having the same problem, will print on normal paper but when I try to print onto Glossy paper it comes up with paper jam,or paper not loaded properly is anyone else hjaving this problem? Please help!!
It's the top rollers, the paper is too slick to get through them. I'm using HP photo paper, in an HP printer. It needs to do a 180, but gets jammed right where it prints, so the paper never makes it to the ink. It's an engineering problem by HP. I suggest putting a rough surface on the top edge of the photo paper, something removable but rough enough for the printer to pull the photo paper through.
Be sure and check the printing properties before printing. make sure that you specify the kind and thickness of the paper. This way the printer expects that thickness when printing. Sometimes, glossy paper makes the printer jam easily. Try putting around 25 regular paper on bottom of special paper and see if that helps.
Is this HP glossy paper? I would think that laser printers have a hard enough time handling any glossy paper as it is because you run the risk of the gloss burning as the paper goes through the printer so you might have to use the paper recommended by HP.
Be sure the paper tray is not over full and maybe even fan the paper before loading. Check all the corners that hold the paper as they are usually adjustable for different paper sizes and sometimes move or become unattached. The paper must lay flat and snugly in all places in the tray to load properly.