Question about ATI RADEON HD 2400 PRO Graphic Card

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Installed New RAM, Now Have Display Problems (color)

I have a Dell Inspiron 530 with Windows XP. I just installed 1 GB of RAM into my dual-core processor, and when I rebooted the computer the display was tinted magenta (with no green). I connected the monitor - bypassing the video card - and had no color problems. (Of course, the computer would not boot until I reconnected the monitor correctly.)

I tried removing the new RAM and rebooting, and this did not solve the color problems. If you need more information about my system, please let me know.

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  • valseven Jan 15, 2009

    I tried to remove the video card but the connectors in the back of the computer make it difficult to take out. Is there anything else I can do (short of taking it in to a shop)?

  • valseven Jan 16, 2009

    I apologize, it does boot plugged into the onboard video.

    What I meant about the connectors was not the video cable itself; I meant the input directly attached to the video card. It extends out of the back of the case, and I don't know how to detach it to remove the video card and reseat it.


  • valseven Jan 21, 2009

    Thank you for the instructions, chrichner. I did manage to reseat the video card; however, everything is still pink. It must be something with the video card itself.

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It appears something has happened with the video card or connector especially if it displays fine with the onboard video and original memory. Disconnect power and reinsert the video card into it's slot.

Posted on Jan 13, 2009

  • 1 more comment 
  • Curtis Richner Jan 15, 2009

    What you described sounds like a video cable issue. Look at the end for bent or broken pins. Can you borrow another cable to try? Are you using the same cable to connect to the onboard video as you are using for the video card?

    You would have to remove the connectors from the back to take it to a shop anyway, so why not give it a try and remove and reseat the video card?

    I don't understand why it will not boot plugged into the onboard video though.

  • Curtis Richner Jan 16, 2009

    Are you saying there is something connected to the card externally like an adapter? Here is the instructions form the DELL Website for removing cards for the 530.

  • Curtis Richner Jan 21, 2009

    If the same cable and/or adapters are used to connect to the onboard video with no problems, then yes I would have to agree it is the card itself that is the problem.

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