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Averatec 5400 series laptop

Installed WinXP service pack 2, restarted, then installed Trend Micro Internet Security 2009 - tried to open main console of Trend Micro, and computer shut off. Checked power supply/cable and that was fine. Turned it on again, and it shut down before even loading WinXP. PLEASE HELP!!!

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  • jaekhawkins Jan 13, 2009

    Thank you - I would uninstall if I could get the computer to stay on. I am going to try to contact Trend Micro since this never happened until I installed it. There didn't seem to be any problems after the WinXP upgrade to service pack 2 so I'm assuming there must be a conflict. Unfortunately, I can't get it to load anything even in Safe Mode. Any other ideas that I can try?

  • jaekhawkins Jan 13, 2009

    Thank you - I would uninstall if I could get the computer to stay on. I am going to try to contact Trend Micro since this never happened until I installed it. There didn't seem to be any problems after the WinXP upgrade to service pack 2 so I'm assuming there must be a conflict. Unfortunately, I can't get it to load anything even in Safe Mode. Any other ideas that I can try?

  • jaekhawkins Jan 14, 2009

    ...ended up trying the recovery discs - gets to the third (and last), then turns off. Does this repeatedly...not sure how to proceed...?

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  • 1,102 Answers

You may need to uninstall your trend micro
then reinstall service pack 2
Did you format or did you just install service pack 2

Posted on Jan 13, 2009

  • 1 more comment 
  • DEKR
    DEKR Jan 13, 2009

    if you start hitting f8 repeatedly and start your pc constantly hitting f8 it should take you to safemode.

    If not you may have to format

    let me know

    if you don't mind losing anything you can format

  • DEKR
    DEKR Jan 13, 2009

    let me know if that take you into safemode

  • DEKR
    DEKR Jan 14, 2009

    Are you putting win cd or recovery cd in then restarting and when asked to boot from cd rom click enter

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1 Answer

Is there a setting in trend micro that would cause my internet connection to have issues connecting?


-open main console > click personal firewall controls > click settings

-change your personal firewall profile to home network

Dec 19, 2009 | Trend Micro Internet Security Pro 2009 for...

Tip

How to disable/enable email scanning in Trend Micro internet security


1.Open the Trend Micro Internet Security main console by doing any of the following:

Click Start > Programs or All Programs > Trend Micro Internet Security > Trend Micro Internet Security.

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OR Double-click the Trend Micro Internet Security icon on the lower right corner of your screen.

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2.On the left panel, click Virus & Spyware Controls. Under Protection Against Viruses & Spywaresection, click Settings

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3.Under Check for the following threats section, put a checkmark in the checkboxes for Threats in incoming mail and Threats in outgoing mail to enable mail scanning. To disable it, remove the checkmarks.

f38a546.gif

4.Click OK to save your settings.
5.Close the Trend Micro Internet Security main console.

on Mar 07, 2010 | Trend Micro Internet Security Pro 2009 for...

Tip

How to disable/enable email scanning in Trend micro antivirus


By default, the incoming and outgoing mail scan functions are enabled in Trend Micro Internet Security. To enable or disable mail scanning, do the following:

For Trend Micro Internet Security Pro 2009 and Trend Micro Internet Security 2009 and Trend Micro Internet Security Pro 2008 and Trend Micro Internet Security 2008

1.Open the Trend Micro Internet Security main console by doing any of the following:

Click Start > Programs or All Programs > Trend Micro Internet Security > Trend Micro Internet Security.

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OR Double-click the Trend Micro Internet Security icon on the lower right
corner of your screen.

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2.On the left panel, click Virus & Spyware Controls. Under Protection Against Viruses & Spywaresection, click Settings

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3.Under Check for the following threats section, put a check mark in the check boxes for Threats in incoming mail and Threats in outgoing mail to enable mail scanning. To disable it, remove the check marks.

6d5b000.gif

4.Click OK to save your settings.
5.Close the Trend Micro Internet Security main console.

on Mar 02, 2010 | Trend Micro PC-cillin Internet Security...

2 Answers

Trend Micro PCCillan turned off and won't turn back on


1. go to http://esupport.trendmicro.com/Pages/How-do-I-remove-old-or-new-versions-of-Trend-Micro-products-in-my-comp.aspx and follow the instructions on how to remove the software.

2. upgrade to 2009 if your computer meets the minimum system requirements. use the same serial number and account information when prompted.

Jan 26, 2009 | Trend Micro "PC-cillin" Internet Security...

3 Answers

Internet security


1. make sure that the previous installation is inactive
2. since this is a new computer, upgrade to the Trend Micro Internet Security 2009 version. use the same serial number and remember to create a NEW account when prompted.

here's the link:
http://esupport.trendmicro.com/Pages/Where-can-I-download-the-installer-file-for-my-Trend-Micro-Consumer-pr.aspx


Jul 27, 2008 | Trend Micro PC-cillin Internet Security...

2 Answers

Trend micro internet security 2008


Dear Sir/Madam,

This error will appear if you have installed the 16.05 version of
Trend Micro Internet Security Pro, Trend Micro Internet Security and
Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
Windows Vista with Service Pack 1 or Window XP with Service Pack 3.


The Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft.


A working version of Trend Micro Internet Security Pro, Trend Micro
Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
Windows Vista SP1 and Windows XP SP3 would be released sometime in
February 2008.


The release would be timed before Microsoft uploads the new service
packs in their automatic update servers for Windows.


To prevent this message from appearing, follow the steps indicated
below:


a.Check the program version of the Trend Micro program installed on
your computer.


b.If you are using version 16.05 and you want to continue using this
latest version of the Trend Micro program, you must uninstall the non-
working service pack from Microsoft.


c. If you do not want to remove the new Microsoft service packs, Trend
Micro suggests that you uninstall the Trend Micro program installed in
your computer and install PC-cillin Internet Security 2007 until the
release of the working version.

Thanks
Good Luck




“Don’t Forget to rate the Solution”


Jun 06, 2008 | Trend Micro PC-cillin Internet Security...

1 Answer

2008 Trend Micro Internet Security not compatable to Windows Vista SP1 and Windows XP SP3.


I suggest you to use NORTON 360. this product is so cool.

enhanced antivirus
online fraud protection
automated storage and retrieval
clean up and defragmentation

just like a all in one package from symantec.

i can help you with this product if you have problems

Jan 28, 2008 | Trend Micro PC-cillin Internet Security...

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