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You can do a hard reset by holding the power and the vol+ simultaneously so it will go into a hard reset mode. You will have to run your factory reset from there. also, if the power+vol up combo doesn't work, try the power+vol down. One of those combos will get you to the hard reset option.
Hope this helps.
Ok, so what you should do,is click forgotten patten? And then type in your email information, if this doesn't work you will have to software reset the phone, by holding the power of button and the volume up key at the same time, hope this helped :)