One thing to check is the metal cage that holds the battery. The solder points on mine broke free of the circuit board. I resoldered and all was good. You shouldn't need to reprogram after battery change. Also, on the back of the rubber buttons, there is carbon and eventually it wears off. This also causes the remote to not function properly.
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The tech must not of known what he was doing. That car is a straight up car and I have done 100's of these cars. Your car does have a chip in the ke that it must read in order for it to start but any tech should know how to bypass it so that your car doesnt have problems. Ford has had this technolgy out since 1997. I think he had more of an issue trying to wire up the relay for your second start wire and second accessory turn on.
the reset button is under the dash somewhere. Different installers like to hide them in different spots look in the kick panels or just get in there with a flashlight I've had installers put them pretty far up there. just make sure you don't pull on any wires.
I have also seen an installer put the switch in the glove box so give that a shot as well.
Press and hold Function (f) for 12 seconds.
Press and hold Lock for 2 seconds
(The keypad will light up)
If the green light by the lock button shows keypad lock on/off (no light).
Press lock- green light comes on.
Press and hold f for 2 seconds
Press and hold f or wait 30 seconds for it to time out and the amber light turn off.
To reset the personal code you will need the permanent code supplied by Ford. This will be on a white card left in the clove box or in the owners manual bag. This can also be retrived if you go to a Ford dealer. Expect to spend around $50 at the dealer unless they can help you out. Once you have that do the following. Good luck.
1.Enter the permanent factory remote keyless entry (RKE) keypad code.
2.Press the 1/2 button within 5 seconds to activate the programming mode. Holding the 1/2 button for more than 2 seconds after activation erases the stored personal code.
3.Within 5 seconds, enter the new 5-digit RKE keypad code. The door locks lock and unlock to confirm the new code is programmed. Entering any new personal code automatically erases the old personal code.