Use the arrow keys to select Tools and then press the OK button.
Select Clean Print Cartridge and then press OK . The device prints a test page.
Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
Open the Printer Toolbox . There are two ways to do this:
Open HP Director , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
If the HP Director method does not work, open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click on Printing Preferences . Click the Services tab, then the Service This Device icon.
The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.
If the steps have not solved the problem, clean the electrical contacts on the print cartridge and in the carriage.
Gather the following items to clean the cartridge and print carriage:
Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
Sheets of paper or a paper towel to rest the cartridges on during cleaning.
Open the product cover and wait until the print carriage stops moving.
Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
NOTE:
Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
Unplug the product.
Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
Clean the print-cartridge contacts. Do not touch the nozzles.
Figure 1: Cartridge electrical contacts
Clean the contacts in the print carriage, inside the product.
Figure 2: Carriage contacts
Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
Reinstall the cartridge, plug the product back in, and close the product cover.
Try to print again. If the issue still appears, continue to the next step.
In the black print cartridge, this problem might be caused by sediments collecting in the nozzle area. Perform the following steps to solve this problem:
Remove the black print cartridge.
If the carriage has a latch, re-latch it and then close the printer.
NOTE:
If the printer is not closed, it cannot adequately protect the remaining tri-color cartridge.
Place the cartridge on a level surface with the nozzles up (label down).
Figure 4: Cartridge with the nozzles up
Allow the cartridge to sit undisturbed for two hours.
Reinstall the cartridge and print another diagnostic page.
Load letter or A4 unused plain white paper into the input tray.
Press and hold the Cancel button and then press the Start Copy Color button.
Make sure that the test patterns show a complete grid and the thick color lines are complete.
More than a few broken lines in a pattern can indicate a problem with the nozzles. You might need to clean the print cartridges.
If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot.
If any of the color lines are missing, or if the pattern appears faded, streaked, or shows lines, this might indicate a problem with the tri-color print cartridge in the left slot.
Look for defects on the page.
If the diagnostic page shows no defects for the black cartridge, and if the cartridge was new, align the cartridge. To align the cartridge, follow the steps:
Load letter, A4, or legal unused plain white paper into the input tray.
In the HP Solution Center, click Settings , point to Print Settings , and then click Printer Toolbox .
NOTE:
You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device .
The Printer Toolbox appears.
Click the Device Services tab.
Click Align the Print Cartridges and a print cartridge alignment sheet is printed.
Load the print cartridge alignment sheet with the print side down on the right front corner of the glass.
Press the Start Scan/Reprints button and the HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. For aligning the cartridges from the hardware only, follow the steps:
Load letter or A4 unused plain white paper into the input tray.
Press and hold the Cancel button and then the On/Power button.
While the Check Paper and Check Print Cartridge lights are blinking, press the following buttons one at a time in the following order: Cancel , Number of Copies , Paper Type , Color Start
You people are stupid! After the first person detailed the problem, why do you reiterate by saying "me too, me too"? People come here looking for answers, not more of the same. Here's a suggestion. If you don't have a solution, don't say anything!!!
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Try to find the alignment software in your HP printer's Control Center. If alignment does not work, you could un-install the HP printer software and drivers. Disconnect the printer from the computer. Restart without HP software, drivers, and printer. Shutdown. Now reconnect the printer and turn the computer back on. Re-load HP software and drivers. Follow there direction as you go. You'll be asked to align the printer.
try the following 1.power on your peinter 2.while press and hold the power button ,open and close the top cover times.
printer pick the paper and print the test page and alignment pattern for black and color. if any of the black or color alignment pattern is not print ,then u have to change the cartridge accordingly.
Turn on the HP Officejet, and lift open the print-carriage access door.
The print carriage will move into the access area.
Figure 1: Opening the print-carriage access door
After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.
Figure 2: Removing the print cartridgeNOTE:
It is normal to see ink buildup in the print cartridge slots.
Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab.
CAUTION:
Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles.
Figure 3: Removing the plastic tape
Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place.
CAUTION:
Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.
Figure 4: Inserting the print cartridge
Close the print-carriage access door.
Back to topAligning the print cartridges
The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.
When the message displays, press OK .
The HP Officejet will print an alignment page.
Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
Press OK .
The HP Officejet will align the print cartridges and display Alignment Complete .
unless you are printing and choosing black only, the printer uses the color cartridge also. Go into advanced settings and choose black only. If not you may try and replace the color cartridge, or return the cartridge, it might be defective.
hi, there is the Solution
IF YOU WANT TO SKIP THE ALIGNMENT PAGE, Press and hold the Setup button, and then press OK . the printer not prind very very well, but the product works.There are several reasons why the HP All-in-One may fail to align the cartridges. The most common reason is an ink cartridge that has one of the following problems:
One of the ink cartridges is low or out of ink. Black and all three colors must be available.
The paper has already been printed on or is colored paper.
Protective tape on a new ink cartridge has not been removed.
Contacts on the ink cartridge are not meeting the contacts in the carriage correctly.
Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
You people are stupid! After the first person detailed the problem, why do you reiterate by saying "me too, me too"? People come here looking for answers, not more of the same. Here's a suggestion. If you don't have a solution, don't say anything!!!
this should work for all 5500 hp printers
i hope this helps you out
richard from chicago
i just noticed you have the wrong cartage
you need hp 57 color
that will make all the difference :-)
HP Officejet 5500 series
All-in-One modelBlack cartridge Color cartridge
HP Officejet 5505
HP 56
HP 57
HP Officejet 5508
HP 56
HP 57
HP Officejet 5515
HP 56
HP 57
HP Officejet 5510, HP Officejet 5510xi, HP Officejet 5510v
HP 56
HP 57
HP Officejet 5600 series
Replacing the print cartridges
Turn on the HP Officejet, and lift open the print-carriage access door.
The print carriage will move into the access area.
Figure 1: Opening the print-carriage access door
After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.
Figure 2: Removing the print cartridgeNOTE:
It is normal to see ink buildup in the print cartridge slots.
Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab.
CAUTION:
Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles.
Figure 3: Removing the plastic tape
Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place.
CAUTION:
Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.
Figure 4: Inserting the print cartridge
Close the print-carriage access door.
Aligning the print cartridges
The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.
When the message displays, press OK .
The HP Officejet will print an alignment page.
Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
Press OK .
The HP Officejet will align the print cartridges and display Alignment Complete .
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