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My trend Micro is not scanning my computer. It is not during the auto scan and when I try to run a scan it just keep telling me that the feature is still loading. Please wait a minute and try again.

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  • floclark Jan 14, 2009

    I am using Trend micro PC-cillin Internet Security 14. The operating system is Windows XP. The scan is not running as I posted earlier. The last scan was done on 12/26/2008.

  • faerysteel May 11, 2010

    Which Trend Micro product are you using, and what is your operating system?

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If you have the installation Disk for the trend micro pc-cillin.. then try to uninstall & reinstall the software as it fixes a lot of problems in case of application softwares like this... Uninstall the software with the help of the following utility..
Win Xp:- http://support.microsoft.com/kb/290301

Win vista:- http://support.microsoft.com/kb/290301

... There would be a link to download the installaer cleanup utility... & would say discription of installer cleanup utility. & then reinstall the the trend micro software...

Posted on Jan 13, 2009

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http://esupport.trendmicro.com/consumer/answerguide.aspx?ag=54

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What i would recommend is use the uninstall instructions from here http://www.windowsvistaplace.com/xp-antivirus-2008-removal-instructions-xp-antivirus-2008/spyware-removal

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Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.
It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.

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