Question about Rand Mcnally GPS

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My rand mcnally 710 wont come on

It has nothing on the screen even after i reset it

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Yea mine too this the third one done same thing you have to get them to send you a ups maiuling box send in 3-4 months later you will get it back and itll work for three to four weeks then you can send in again then by a cobra and end all your trouble

Posted on Mar 31, 2013

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

jas247
  • 844 Answers

SOURCE: I have a Rand Mcnally

Welcome to FixYa.

The hard reset button is located at the back of the unit (soft reset is turning the unit OFF and back ON).
jas247_161.gif


Please be informed that screen freezing is a very common issue with the IntelliRoute TND 500 and 700. There is no known fix as of this time not even Rand McNally's techs are able to fix it. This is clearly a manufacturers glitch and a mechanism error which can only be corrected by having the unit replaced if it is still under warranty or have it fixed by the manufacturer (they will send you a new one anyway).

I hope this information will save your time and money in searching for answers that do not matter.

Posted on Aug 21, 2011

mc1bean
  • 3053 Answers

SOURCE: Droped my new rand mcnally gps and cracked the

Hello,

You can replace a cracked GPS screen, but you can't repair it. If your GPS is under warranty, you can contact the manufacturer directly about sending the unit back to have the screen replaced. If the device is not under warranty, you can still contact the manufacturer about replacing the screen. The company will charge a fee to replace your GPS screen if you don't have a warranty that covers that type of repair. You can also replace the GPS screen yourself, but be aware that replacing your GPS screen can void your warranty.
Instructions Things You'll Need

  • Mini Philips screwdriver
  • Flat-head screwdriver or other pry tool
    • 1 Purchase a new GPS LCD screen. There are many sources online that sell GPS screens (see Resources). Look for compatible unit information next to each replacement screen online before purchasing it to make sure it matches your GPS model.
    • 2 Power off the GPS and remove any peripheral cables from the device.
    • 3 Remove the screws from the cover. The number of screws varies depending on the GPS; there may be two to four screws located on the bottom or rear of the GPS. You will need a mini Philips screwdriver (like those found in computer repair kits) to loosen the screws.
    • 4 Remove any further screws holding down the internal antenna.
    • 5 Wedge a flat-head screwdriver or another pry tool in between the front and back case of the GPS. Use the pry tool to pull the front and back cover apart. Once open, you may notice that the back cover contains a battery or other component, and the front cover houses the motherboard which is over the screen.
    • 6 Touch a piece of metal, such as a metal tool or metal door knob, with your hand to demagnetize yourself. This prevents the motherboard from being destroyed by any static electricity in your body.
    • 7 Remove any screws holding the motherboard to the front of the case. Then move the motherboard out of the way when it is loose enough. The motherboard will still have wires connected to different components that are embedded in the front of the GPS case.
    • 8 Disengage any wires that are connecting the motherboard to the front case components such as the SD card or phono/audio jack. There is typically a lever that must be pushed to disengage these wires.
    • 9 Pull the screen's ribbon cable connection from the motherboard. Be careful, the ribbon cable is delicate. Discard the old, cracked screen. You can now insert your new screen into the front cover of the GPS. Reconnect all of the ribbon cables and wires that you disconnected to remove the motherboard, and close the GPS case back with the required screws.
    HERE IS THE LINK BELOW TO COPY AND PASTE AND PUT IN YOUR BROWSER AND THIS IS YOUR OPTIONS, CAN CONTACT THEM AND SEND IT IN AND THEY CAN REPLACE IT FOR YOU, OR CONTACT THEM AND HAVE THEM SEND YOU OUT THE PART AND REPLACE YOURSELF, BASED ON INSTRUCTIONS I LISTED ABOVE.
http://store.randmcnally.com/?SCCampaign=cjaff&gclid=CPe2iu2B36oCFVAaQgodIwM58g


MY ADVICE IS : Sense your unit is expensive and new, it is worth having them fix it or fix yourself. I hope hope this helped you, and on the good size you for sure have a good unit. Thanks Mike , your fixya Expert.
mc1bean_162.jpg

Posted on Aug 20, 2011

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Hello,

Have you plugged the device in using the wall and\or vehicle charger? When plugged in does the charge indicator light come on? If the charge light does not come on the then device is not getting power. The USB port could have malfunctioned but it can be repaired.

If the charge light is coming on then the device should power on using the power button or by resetting it using the reset button on the back of the device.

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try to reset the device using a paper clip to press the reset button located on the side of the device case.
here is a link for the user manual http://d1h33o57i1sehj.cloudfront.net/TNDRestWebService/Manuals/IntelliRoute%20TND%20710%20User%20Guide%20Version%202_0_1.pdf

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If it is more than a few years old then the battery is a real possibility as the problem.

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