Question about American Standard Colony 2388.012.222 Linen Two-Piece Round Front Toilet

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Our American Standard toilet flushes ok but fills back up real slow. Very little water comes out of the hose that goes in to that tube. Can you help Thanks Howard

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Okay Howard. It seems that the fill or float valve inside the toilet tank needs to be replaced. If you have a pair of channel locks / large pliers and some patience, you can do this yourself and save $ on a service call. This Solution is providing that you have good water pressure everywhere else in the house. First turn off the water on the supply line going to the tank. Flush the toilet (with the water off) to empty the tank. Take a towel / sponge / or wet vac to remove any remaining water. Remove the nut on the underside of the tank that holds the float / water supply to the tank. Now that you have the water float removed you can go to your local hardware store / Home Depot / or Plumbing Supplies Store and get a new fill valve. There are different kinds but they all do the same thing, fill your tank. I use a Fluid Master, But you may have to use one like you have. The Store will assist you. They are only about $10 - $15 Bucks or so.......Install the new float according to directions.....It is pretty simple. Insert your new float stem into the hole with the proper rubber washers and tighten carefully for a good seal. Insert the new black hose into the overflow tube and you are in business. You will have to adjust the water level to about a 1/4 Inch below the overflow tube for a good flush!!! I hope this helps you with the slow tank fill.............Joe

Posted on Jan 19, 2009

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Toilet tank is refilling slowly.


Hi AaronYC,

I'm Harvey the Master Plumbe.

Your problem is: Installed a new American Standard Cadet 3 toilet bowl and tank at home. When you turn the water supply on, the tank refills normally and stops normally. After you flush, the refill is very slow. When it refills normally the water comes out from the bottom of the pipe (i.e. the pipe that houses the float cup) and when it is refilling slowly, it comes from the top of the pipe. Sometimes (but not always), you can shut the water supply off and when you turn it back on, the flow of water goes from slow to fast instantly - but you haven't been able to recreate this consistently.

These are the facts. American Standard has been keeping costs down by out sourceing. Their toilets are now built in third world countries and parts are made cheap. They're all doing it. Quality control is pretty good but your toilet came with a bad "ballcock". That's the refill part on the left. Because it's new, if you take the ball **** back to place of purchase they should give you new. If not, they cost less than $ 10.00 and easy to replace.

Feel free contact me again!
Please give me a rating here at fixya.com before you sign off
Thank you,
Harvey your Master Plumber

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