Have a refurbished phone that was never used, didnt get any of the accesories with it, managed to get a cable but no cd, and i have been told i can connect it to the computer via usb cable. is this possible? i have windows vista.
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You'll need to do an OS reload on the phone. You'll need blackberry desktop manager, and your data cable. You can download blackberry desktop manager from www.blackberry.com if you don't have your CD for the phone. Once it's installed, you'll have to download the device software. Either from your carrier, or from blackberry.com For VerizonWireless you can download device software at www.vzam.net/blackberry
once the device software is also installed, since your phone isn't showing the app error reset screen, you'll be able to do a software update (plug the phone in after the install, blackberry desktop manager will prompt you for the update.) Once updated, your phone should work fine. :)
You need to download the Communication Manager software from AT&T's Communication Manager website. Instructions from the website:
Download the latest Communication Manager software*Follow the steps below to download your free copy of Communication Manager software. You must have a subscription to an eligible data plan and use a compatible device. If using your handset as a modem, a tethering cable (purchased separately) or Bluetooth® functionality (available in select handset models) is required. For detailed instructions on configuring Communication Manager with your LaptopConnect device, visit our device support site, select your device model, and follow the on-screen prompts to find detailed instructions on configuring your device for use with LaptopConnect.
Hi I have some experience with this problem and found two solutions:
One is to always keep phone software version and sync software version matched. If you didnt upgrade phone version you should stick with the sync application in your original CD!
If you upgraded to the latest phone version please use the latest sync version that was available at that time! Or, even better, ask the person who upgraded your phone to recommend the best sync version.
Two is to always exit all running applications before starting to sync since some files may be marked as "in use" and the backup process will not be completed. How to do that? goto Task Manager -> Open -> More -> End All and press the back button.
Other solutions I got from an SE technician:
Remove sync software before upgrading or reinstalling it.
Try to install on a different PC.
Format the Memory Card (AFTER YOU BACK IT UP!)
Install Outlook and only then the sync app.
software you need to install software
let it install before connecting phone to comp
then after finish the install then connect the phone to usb cable
you might if this didnt work the first time have to uninstall all the software and try a fresh copy of the software in comp to sync everything with desktop manager
All you have to do is use the desktop manager (DM) you should have loaded when you got the phone. if you didnt load the software, go on www.blackberry.com/software to get your version of desktop software. plug the data cable into the phone and do a "hard sync". from the DM, pick the application loader, add load your phone's new version of software. If your pc doesn't see the BB (which is inevitable because pc/windows is trash) restart both pc and the bb. Again, plug the cable into the BB first then into the pc. Once this is complete any info you had on the phone is gone. Sorry, should have used the desktop software before you had a problem :P
NOTE: YESS, mac users there is a desktop manager software for us finally! I believe you have to have "leopard" 10.5.4 or higher. :D
It is most likely a loose connection problem. By applying a little pressure with your thumb and fore finger just above the red end call button and turning the phone off and then on using the comm. manager you can get it to work for a while.I have taken the phone apart and reset the ribbon cables with out any luck.
I am now looking at the solder joints.