The water will spray but it doesn't get sucked back up
I have had several problems with my pro heat 2x model # 9200.
First, it would not spray the water. I don't know how but, it started working correctly a few days later. Now, it won't **** up any water. I have already replaced the gasket. I don't know what else it could be.
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We have several parts here for the Proheat 2X, Proheat 2X Shampooer Shampooer Parts
It may be a clog in your tank, preventing the water being sucked back up. Check your tank and tubes for clogs or damage. Make sure the brush is still rotating and the belt is not broken too.
I haven't had this particular issue (yet... knock on wood!) with my Bissell, but remember that the shampoo will not dispense with no water in the tank (the most common cause of this issue because sometimes you think it has water but it doesn't) or water not flowing through the machine due to clogged sprayers-- another issue-- but since you're getting water on the floor that is not your issue-- or with the handle locked in position. If none of that fixes it, try removing the shampoo container, stand over a sink, and push your finger up inside the grommet where the shampoo container mates with the Bissell. Shampoo should dribble out. If it doesn't, unscrew the grommet (holding the container upside down of course so the shampoo doesn't gush out) and use your finger and running water to try and the grommet cleaned out.
If this isn't helping, it may be that your soap pump or soap dispensing trigger switch are defective.