Unfortunately, this is a frustrating and widely reported issue. Apparantly the HP software is not compatible with Office.
If you have reinstalled the document viewer.msi file from your cd repeated times and you keep getting popups indicating its failure, you will need to uninstall the document viewer.
Here are the instrucitons, courtesy of Jasdev Singh:
">> If you have installed any all-in-one printer driver software then put the disc in
else follow Step 2:
>> Put the printer disc in and goto Setup folder and search for Document viewer folder.
will find two files under that. Double click on DocumentViewer.msi and
install that. if you right click you will get repair also.
>> if you dont have any disc then goto Control panel and select Add/Remove Program.
>> Remove DocumentViewer entry. "
If you can't uninstall from Add/Remove programs or don't find an entry for the document viewer there, go to this link and download the Windows Installer Clean Up utility Download, Install, and Run this application...
">> I am sure you can select DocumentViewer now and hit Remove button.
This will clear DocumentViewer from you computer."
Please also refer to this KB article
for additional information about clearing your temp files, etc.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take a moment to kindly rate this post....thanks!