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Remove the grinder tray, remove the grinder top and clean out the burrs.
lift the command unit. close and remove the bean hopper. Press in the two thumb tabs either side of the grinder tray and pull the tray forward. If it's not been removed for a while it could be very tight. Push the tray in first then pull.
with the grinder tray removed, take out the white plastic ring that the hopper sits on. Unscrew the two Philips head screws in the top section of the grinder. Remove the screws and rotate the top section anti clockwise whilst lifting off. You should now have access the the grinder burrs. Carefully clean every part of the teeth burrs with a stiff brush or small screwdriver.
turn the tray over and examine the bottom end of the shaft which passes through the grinder. The centre is usually rubber and this can become detached with age. If the rubber is shot you will need to replace the pulley shaft. Check to the tension of the belt From the motor to the pulley shaft
Once everything is clean and clear, reverse the process to reassemble the machine.
you should find it now grinds ok
Removal Step-1: Remove beans that are in the bean hopper without spilling them inside. (Use Vacuum). Step-2: Remove the beans container by removing 3 phillips head screws. Remove the rubber gasket from below the hopper. At this stage the upper burr will be visible. Step-3: Rotate counter-clockwise the outer ring of the grinder assembly (the ring has gears half way around), until the red mark is at the 9 o’clock position, looking at it from the front of the machine. Step-4: Lift the upper burr by using the fins that are on top. Press lightly on the doser adjustment gear, to clear it from the dose adjustment gear. Cleaning- At this stage, the grinding chamber will be exposed. Clean out any crushed coffee in the grinder chamber and the burrs. Use Vacuum and cleaning brush. To Re-Assemble Step-1: With the red mark on the outer ring still at the 9 o’clock position, replace the upper burr back into the grinder. Make sure that the red line (on the upper burr) is at the 3 o’clock position. This position will align the other tabs as well. During re-installation, press slightly on the doser adjustment gear so the upper burr will clear it as it is placed back in. Step-2: With the Upper burr in place, rotate the outer ring clockwise until it stops. The two red marks should be aligned at the 3 o’clock position underneath the doser adjustment gear. Step-3: Replace the soft rubber gasket back on the upper burr. Use the fins to align it properly. Step-4: Slide the doser adjustment gear toward the front of the machine until it stops. Step-5: Before replacing the bean hopper, rotate the grinder adjustment wheel to Zero (0), and the doser adjustment wheel to Minus symbol (-). Place the bean hopper into position on the machine, slightly adjusting each adjustment wheel as you are placing it down in the machine. Once in place, fasten the bean container with the 3 screws. Test each adjustment wheel through the full range of motion. The grinder knob rotates from 0 to 18 and back, and doser knob from Minus (-) to Plus (+) and back. Now position the grinder adjustment knob at Eight (8) and the doser adjustment knob to the halfway point between the Plus (+) and the Minus (-) marks. This will put the machine back to the factory setting. When using for the first time after adjusting the grinder, it may take more than one grinding cycles to make the first cup of coffee.
If you don't get the grinder back together correct and have the dials set in the bean hopper before attaching you will not get the correct grind and dosage for strong coffee. Dull burrs will usually give finer grinds but they will clog up quickly.
Your burr is not locked in. You need to remove the beans from the hopper. Remove the hopper. Remove the burr. Turn the grinder upside down over the trash can. Put the burr back in only make sure that the burr is down. Install the bean hopper and when you turn the bean hopper it should move the burr. Then you can adjust your grind. Make sure that the grinder is running is your going to a finer grind or you could break the grinder. You can turn it to a coarse grind any time.
Hi When you put in the outer burr, the redo should be to the front. The outer red dot has to be at the back. Rotate the outer red dot clockwise till it lines up with the inner red dot. Try lifting the burr out to see if it locked in. If it didn't, reverse the process and make sure that you push down on the burr before rotating the outer ring. Move the big knob in the bean hopper to 0 (zero). Put the gasket on the grinder and replace the bean hopper. Once the bean hopper is secure, move the big knob to 8 and you set.
Hi The grinders run on a timer. If the grinders does not fill the doser in time you will get a light saying no beans. If this happens and there are beans in the hopper push the lever to the largest # and push the brew button again. This will clear the light and it should brew. If it is at the largest # already your beans are probably shiny and there is to much oil in the beans and this is what is clogging the grinder.
Follow these instructions to put grinder back together...
Items needed to clean grinder
1- #2 Phillips head screw driver
1 Cleaning brush
Remove all beans from the bean hopper, vacuum out any
beans that cannot be scooped out by hand.
Remove the front and back screws and pull off bean hopper
container from the machine. (Note: The rear screw is longer
than the front screw.)
Note: Doser adjustment knob is available only on Vienna
Digital and Vienna Deluxe Rapid Steam.
Place screws in a safe place so that they will not be lost.
Cleaning the Grinder Viennas
Before beginning to clean the grinder please be sure to turn the machine off and unplug it from the wall
socket. Grinder Tip: Using an oily bean will cause the coffee to build up quickly and clog the grinder.
Saeco recommends using a medium to dark colored bean that is not oily.
After cleaning the grinder and then brewing a cup of coffee it may take 2-3 grinding cycles for the machine
to dispense coffee.
Remove the black rubber gasket, then vacuum additional beans or grinds from the grinder area (Fig. 1).
Rotate the outer ring of the grinder counter-clockwise until the red line is at the 12 o'clock position (as
viewed from the front of the machine) or until the red line on the outer ring is 180º from the opposite red
line on inner burr ring (Fig. 2).
Lift the inner burr ring out of the assembly (Fig. 3).
Figure 1 Figure 2 Figure 3
Vacuum out any residual grinds from inside the grinder and clean the grinder burrs using the cleaning
brush (Fig. 5). Clean out the grinder coffee chute using the end of the cleaning brush (Fig. 5).
Remove the drip tray, open the service door, remove the dregdrawer and brew group. Gently pull
down the coffee doser door and brush out any ground coffee that may be inside the chute (Fig. 6).
Be sure that the red line on the outer ring is still in the 12 o'clock position. Place the inner burr ring back
into the grinder making sure the red line on the inner burr is at the 6 o'clock position or 180º opposite from
the red line on the outer ring (Fig. 2). Once the inner burr ring is in place, rotate the outer ring clockwise
until it will not turn any further. At this time the two red lines should be aligned. The grinder is now at the
"0" position. Replace black round rubber gasket (Fig. 7).
Take the bean hopper container and rotate the grinder adjustment wheel to zero (0) (Fig. 8) and the doser
adjustment knob to the minus symbol (-) (Fig. 9). Slide the doser adjustment gear toward the left of the
machine until it stops. (Note: The Vienna Black does not have a doser adjustment knob. Only the Vienna
Digital & Vienna Deluxe Rapid Steam have a doser adjustment wheel.)
Reinstall the bean hopper container being sure to use the LONG screw in the back, then replace the finger
guard using the short screw in the front of the container. Once the bean hopper container has been
reinstalled, rotate each knob through the full range of motion. The grinder knob should rotate from (0) to
(18) and back, and the doser knob from the minus symbol (-) to plus symbol (+) and back.
Place the grinder adjustment knob at the eight (8) position and place the doser knob at the halfway
point between the plus symbol (+) and the minus symbol (-) symbol, or to your preferred settings.
For questions or concerns please contact Saeco Customer Service
at 800.933.7876 or email at email@example.com.
Figure 4 Figure 5 Figure 6
Figure 7 Figure 8 Figure 9
This is not a hard procedure, but you have to feel comfortable with DIY projects. First empty the bean container. Vacuum out any remaining beans. Remove the philips screws from the hopper. Lift the hopper off. Vacuum any loose beans out. Remove the rubber gasket. You may clean this with a mild soap solution. Remove the grind adjustment lever- lift straight up with index fingers under the flange. Turn the outer ring with the holes counterclockwise, lift the center ring with the ears straight up when the outer ring is loose enough. The ring with the ears is the upper burr. Clean with a brush. Don't use water or other solutions. Vacuum the beans chamber and brush clean. Replace the upper burr ring matching the ears with the grooves. Turn the outer ring clockwise until it stops. Pull the inner ring to be sure it is locked. Now turn the outer ring back 13 clicks. Replace the rubber gasket. Replace the grinder adjustment lever- drop the lever flange inside on the outer ring with the lever grip loop over the top at #4. Press the flange with two fingers while supporting the outer ring from below. This seems tricky, but be patient. Replace the hopper and screws. Do any grinder adjustments while grinder is running with beans, it may take a few shots to be back at your preference grind! Good luck!