Question about GE Profile Harmony WPGT9360E 4.0 Cu. Ft. King-Size Washer with Stainless Steel Basket

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Ge harmony washer not working.

A problem has been detected with this machine, is the error code i got... any suggestions? and also don't have the original receipt, how can i get ge to still honor the warranty? machine is about 3-4 years old..
thanks frustrated owner of GE Harmony washer and dryer.....

dentdam@charter.net

Posted by on

  • dentdam Jan 13, 2009

    thankyou for your response, i found out the specific problem is "clutch coupling is broken".... the machine doesnt run at all.. regarding the warranty i bought it at home depot, in feb 2005, but cannot find the receipt, they won't honor any warranty work without the receipt..... 2 months ago i had the dryer go out cost me $ 350 to fix.....



    thankyou

    dentdam@charter.net

  • Toby Norton
    Toby Norton May 11, 2010

    I would offer you a couple of tips. 1st, unplug the unit and leave unplugged for a couple of minutes. This can reset several things on the board. 2nd, open the console (where all of the controls are) and look at the tech sheet inside to find a diagnostic mode. Usually you just have to remove a couple of screws in the back to get to it. 3rd, most manufactures don't offer much more than a year warranty on labor, and only a couple of the parts inside. The owners manual will typically spell out the specifics of the warranty. Let me know what you find once you get it into a diagnostic mode and I'll see what else I can do to help you out. Also please include what other symptoms you have besides the error message (does it run just fine? Does it stop at a certain point in the cycle? etc)

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  • 119 Answers

SOURCE: have a message on GE Profile Harmony washer that

Washers - Harmony Washer Error Message or Code
The Harmony washer electronics can automatically determine if problems exist with the machine. Sometimes an error code can also be present because of things the machine cannot control: like changes in house voltage, water pressure, or temperature.

"A problem has been detected with this unit" will be displayed on the screen.

The most common solution for this message is to turn the machine OFF and then ON. However, this message will sometimes cause the control to stop the machine from working. With this type of error, the control panel will need to be reset. The following steps will allow you to reset your control.

Solution:

1. Clear the ERROR from the screen: Press and hold the MY CYCLES and BACK buttons simultaneously for 3 seconds. The control will display any recorded errors. Please write down what error codes are shown on your screen in case service is needed. If a MORE icon is displayed on the screen, press MORE to list additional errors. When the EXIT button appears, press EXIT.
2. Remove Power: Follow the onscreen instructions to remove power (unplug unit) and then immediately plug unit back in.
3. Clear Setup Mode: After power is restored, a setup screen that begins with "Congratulations..." will be shown. DO NOT PRESS the OK button shown at the bottom of the screen. Press the START/STOP and POWER buttons simultaneously until the Home Screen is displayed. Your unit is ready to function normally.

Posted on Jan 16, 2010

  • 641 Answers

SOURCE: Ge Profile Harmony Washer doesn't drain properly.

It sound like you have a blocked pump. Remove the pump from the machine and check where do you have this clogged, inside the pump or in one of the pipes connected to it. Good luck!

Posted on Aug 16, 2007

fanny
  • 146 Answers

SOURCE: HELP, GE profile harmony washer wont drain properly

If you remove the tub to pump hose from the pump and try to turn the pump impeller by hand, it should turn freely. If it does not turn freely, then the motor could be seized and you will need to replace the pump.

Posted on Nov 09, 2007

  • 3 Answers

SOURCE: GE Harmony washer will not move from problem notification screen.

Press and hold the my cycles button and the back button simultaneously for 3 seconds. This will reset the control panel and allow you to see any stored errors.

Posted on Apr 20, 2009

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My ge profile harmony washing machine has a message that says "a problem has been detected with this unit."


Washers - Harmony Washer Error Message or Code
The Harmony washer electronics can automatically determine if problems exist with the machine. Sometimes an error code can also be present because of things the machine cannot control: like changes in house voltage, water pressure, or temperature.

"A problem has been detected with this unit" will be displayed on the screen.

The most common solution for this message is to turn the machine OFF and then ON. However, this message will sometimes cause the control to stop the machine from working. With this type of error, the control panel will need to be reset. The following steps will allow you to reset your control.

Solution:

1. Clear the ERROR from the screen: Press and hold the MY CYCLES and BACK buttons simultaneously for 3 seconds. The control will display any recorded errors. Please write down what error codes are shown on your screen in case service is needed. If a MORE icon is displayed on the screen, press MORE to list additional errors. When the EXIT button appears, press EXIT.
2. Remove Power: Follow the onscreen instructions to remove power (unplug unit) and then immediately plug unit back in.
3. Clear Setup Mode: After power is restored, a setup screen that begins with "Congratulations..." will be shown. DO NOT PRESS the OK button shown at the bottom of the screen. Press the START/STOP and POWER buttons simultaneously until the Home Screen is displayed. Your unit is ready to function normally.


GOOD LUCK. TIMOTHY DO 714-334-1998

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Have a message on GE Profile Harmony washer that say " a problem has been detected with the unit" help?


Washers - Harmony Washer Error Message or Code
The Harmony washer electronics can automatically determine if problems exist with the machine. Sometimes an error code can also be present because of things the machine cannot control: like changes in house voltage, water pressure, or temperature.

"A problem has been detected with this unit" will be displayed on the screen.

The most common solution for this message is to turn the machine OFF and then ON. However, this message will sometimes cause the control to stop the machine from working. With this type of error, the control panel will need to be reset. The following steps will allow you to reset your control.

Solution:

1. Clear the ERROR from the screen: Press and hold the MY CYCLES and BACK buttons simultaneously for 3 seconds. The control will display any recorded errors. Please write down what error codes are shown on your screen in case service is needed. If a MORE icon is displayed on the screen, press MORE to list additional errors. When the EXIT button appears, press EXIT.
2. Remove Power: Follow the onscreen instructions to remove power (unplug unit) and then immediately plug unit back in.
3. Clear Setup Mode: After power is restored, a setup screen that begins with "Congratulations..." will be shown. DO NOT PRESS the OK button shown at the bottom of the screen. Press the START/STOP and POWER buttons simultaneously until the Home Screen is displayed. Your unit is ready to function normally.

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GE Harmony washer will not move from problem notification screen.


Press and hold the my cycles button and the back button simultaneously for 3 seconds. This will reset the control panel and allow you to see any stored errors.

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2 press Home ( it may already show HOME)
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4 press and hold MY CYCLES and BACK (for 3 to 5 seconds)

the service mode diagnostics screen will come up
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be sure to write them down exit will clear the codes and run a test

let me know what it tell you I can help...

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1 Answer

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1 press power ( to wake up washer)
2 press Home ( it may already show HOME)
3 press HELP
4 press and hold MY CYCLES and BACK (for 3 to 5 seconds)

the service mode diagnostics screen will come up
it will show what errors are recorded..( if more button is displayed then also go to next list)

be sure to write them down exit will clear the codes and run a test

Let me know what the errors are I can help..

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