Question about SimpleTech Signature Mini 160GB External USB 2.0 Hard Drive - Dark Blue Blueberry

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Cant get my external hard drive to work on my pc

My girl friends pc,and a external hard drive she has,which powers up,lights up,seems good,but i cant get it to communicate,threw a usb-with the pc,no manuel-no disk!

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  • 3 more comments 
  • mikejohnson4 Jan 12, 2009

    i just tested ,by pluging a nother device --same port. its good!

  • mikejohnson4 Jan 12, 2009

    u must not recieved my response.yes my MP3 player into same port reads fine!and i believe this hard drive is ok,because it lihts up ,blinks intermitedly,and acts like it wants to do its part?

  • Roberta Smith
    Roberta Smith May 11, 2010

    lights on the drive don't mean alot.... go to the start menu... right click on my computer.... select manage... one of the items on the menu on the left is for drives... click on that... is the drive shown in there ?

  • Roberta Smith
    Roberta Smith May 11, 2010

    it's very possible that external drive has failed then... are you getting any error messages ?

  • Roberta Smith
    Roberta Smith May 11, 2010

    is it able to read any other device thru that usb port ?



    Robert

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  • Master
  • 6,831 Answers

Hello

Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Posted on Sep 29, 2010

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