Question about Amazon Kindle Paperwhite

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My kindle is frozen. I can't shut it off or charge it.

My 1 year old kindle is frozen. The screen showing to recharge but it won't. And it won't shut off. Help

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Press and hold the power button for at least fifteen seconds. Does the Kindle shut off then? If it does, press and hold the power button for a couple of seconds until it starts to reboot.

Posted on Dec 10, 2012

  • Keewee Mar 28, 2013

    K_akima, thank you. It worked!!!!!

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I know how you feel i can't get mine to work ether

Posted on May 17, 2013

  • Diane Doyle
    Diane Doyle May 26, 2014

    . So is there no cure? I can turn it on and off, just cant view all the screen

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2 Answers

Kindle Fire has frozen


Lots of help and videos Joan.

  • Amazon.com Help: Quick Fix: Slow or Frozen Screen www.amazon.com > Amazon Device Support Quick Fix: Slow or Frozen Screen. If your Fire tablet or Kindle e-reader screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.
  • Amazon.com: Customer Discussions: my kindle fire has frozen www.amazon.com/forum/kindle?cdForum=Fx1D7SY3BVSESG&cdThread=Tx30... A discussion in the Kindle forum. Amazon Try Prime All Go. Shop by Department ...
  • What to Do If Your Kindle Fire Screen is Frozen or Locked ... https://www.supportrix.com/kb/what-to-do-if-your-kindle-fire... Kindle Fire is a tablet computer released by Amazon, which features a full color 7-inch display with multi-touch. In addition to surfing the Internet, this multimedia ...
  • Amazon.ca Help: Troubleshooting Your Kindle www.amazon.ca/gp/help/customer/display.html?nodeId=200829000 Quick Fix: Slow or Frozen Screen. If your Fire or Kindle screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.
  • Frozen or Stuck Kindle Fire - YouTube www.youtube.com/watch?v=X9iffkiMDB8
    • BY RC JR
    • 5 MIN
    • 100K VIEWS
    2014-05-15 · Is the touch screen being unresponsive? Amazon Kindle Fire Locking Up/Freezing? This quick little video will show you how to do a quick fix. ...
  • How to Fix a Frozen or Unresponsive Kindle ' The eBook ... blog.the-ebook-reader.com/2014/...fix-a-frozen-or-unresponsive-kindle How to Fix a Frozen or Unresponsive Kindle. ... If your Kindle Fire HDX or other Kindle Fire tablet is suddenly ... my kindle has frozen on page one of four for at ...
  • My Fire is frozen up. - Kindle Fire - iFixit https://www.ifixit.com/Answers/View/85362/My+Fire+is+frozen+up. jojack6200, try this "Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content ...
  • Why has my Kindle frozen? - Telegraph www.telegraph.co.uk/.../advice/9590203/Why-has-my-Kindle-frozen.html 2012-10-07 · Help, my Kindle has frozen. The only thing on the screen is an etching of Hercules, with a black section at the bottom. I can't switch it on or off, charge ...
  • What to Do If Kindle Is Frozen & Will Not Turn Off or On ... https://techwalla.com/content/do-frozen-not-turn-off What to Do If Kindle Is Frozen & Will Not Turn Off or On? ... If the Kindle does not have enough ... If your Kindle remains frozen after charging the battery and ...
  • How to Reset a Kindle (with Pictures) - wikiHow www.wikihow.com/Reset-a-Kindle
    • 1.8M VIEWS
    2016-03-03 · How to Reset a Kindle. If your Kindle becomes unresponsive or begins to have frequent problems, you can troubleshoot it by trying a reset. A standard, soft ...

  • Apr 20, 2016 | Amazon Kindle Fire HD

    1 Answer

    Kindle will not shut off-goes to shut off or cancel but wont move. doesnt charge well-doesnt always hold charge


    Patricia, Using the power switch, you can forcibly reset your Kindle device. This reset will shut down the Kindle without accessing the shutdown command from within the Kindle's operating system, a particularly useful tool when dealing with a frozen Kindle. To initiate a hard shutdown, Kindle disconnect from its charger, slide and hold the power switch for about 20 seconds. This will force the Kindle to shut down, now it can be restarted normally.
    Check links below for charging problems.
    "I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
    Reset Kindle Fire When it Won Turn on or Charge

    Troubleshooting Kindle Fire That Won Charge

    Kindle Fire not charging

    9 common problems with the Kindle Fire HD and how to fix them

    Feb 25, 2016 | Amazon Kindle Fire HD

    1 Answer

    Keep shutting off and it has good charge


    Amazon.com: Customer Discussions: New Kindle Fire HD keeps ...

    www.amazon.com/forum/kindle?_encoding...

    Amazon.com, Inc.Nov 8, 2012 - My 1 month old Kindle Fire HD keeps spontaneously shutting off. I have made sure I am not accidentally hitting the power button. It gives no warning, just shuts ... Kindle Fire HD 7" won't turn on ...
    Jan 16, 2014
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    More results from www.amazon.com

    keeps shutting off Tablets & eReaders Questions & Answers ...

    www.fixya.com > Forum > Tags > keeps shutting off

    Jan 18, 2016 | Tablets & eReaders

    1 Answer

    My kindle will not turn off


    Did you try

    Instructions
    1. Frozen Screen or Unresponsive Kindle
      • 1 Unplug the Kindle.
      • 2 Move the power button to the right and release. You should see a green LED light for two seconds.
      • 3 Move the power button to the right and hold for five seconds. The green light should blink three times and then the screen will go blank. Release the power button after it does.
      • 4 Turn the device back on by sliding the power button to the right and releasing it.
      Perform a Hard Reset
      • 5 Perform a hard reset if the previous steps are unsuccessful or if the Kindle screen is showing lines.
      • 6 Slide the power button to the right.
      • 7 Hold for 15 seconds.
      • 8 Recharge the battery if the device continues to be unresponsive.
      • 9 Restart the Kindle after charging.


    Read more : http://www.ehow.com/how_7655306_reset-kindle-3g.html

    Jul 29, 2014 | Amazon Kindle 3G

    3 Answers

    The kindle won't turn on


    It is possible that your Kindle Fire's battery has died. If you noticed the battery life diminishing before it wouldn't turn on at all this may be the case. Here is a site that has replacement batteries for the Kindle Fire:
    3555A2L Battery for Amazon Kindle Fire D01400

    Dec 31, 2012 | Amazon Kindle Fire HD

    1 Answer

    AC adapter/charger is attached, but the battery will not charge. it doesnt even show that the battery is there


    Ifthe laptop battery is more than 3 - 4 years old then the battery could be wornout. Rechargeable batteries have a finite number of charge and discharge cyclesand will lose their charge capacity over time, i.e. won't charge to 100% andgradually the charge reduces until the battery won't charge up atall. ORThe battery shows a 100% charge but when the adapter is disconnected thebattery drops off to zero capacity in a very short time. Ifthe battery drops to an unacceptable charge level then the battery needs to bereplaced.

    Jun 21, 2011 | Toshiba Portege M200-S838 Tablet PC

    2 Answers

    My amazon kindle screen is frozen on the right hand upper corner. The rest of the screen is still fine and works but that corner is frozen.


    Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.

    Jan 02, 2011 | Amazon Kindle 2

    2 Answers

    My kindle screen no longer works. It is charged and the side cursor works. It is about a year old and has not had much use.


    if they sidebar works and you don't have an image on the screen, you definitely need a new screen. Amazon should give you a free replacement. If you're out warranty, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.

    Jan 25, 2010 | Amazon Kindle 1

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