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I have a MG5220 cannon printer. It's showing a good connection to the router but when I go to printer it's telling me its offline! I can't printer or scan

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  • Master
  • 1,851 Answers

Did it work perfect at any time? If it did - remove it from your laptop - then -- remove the drivers too - -
Reinstall the unit.
If you have it hooked up with WIFI - be sure the security code is the correct one. If you are not using a secure hook up then you will need to be sure the driver etc isn't corrupt. I use the same set up and had the same problem until I made sure the unit was hooked into the wifi system securely.

As for the scan feature. If it will copy a page without the laptop in the mix try that. If it copies it will scan. Looks to me like the software needs to be re done. Be sure you're using a compatible operating system - like win7 with win 7 drivers for that printer. You also want to update the drivers off the manufacturer web site AND look for FIRM WARE UPDATES.

Before I go please PLEASE go here and READ the BOTTOM of the page. AND keep in mind - some WIFI printers require one solid line to the modem.
Anywhere please CLICK HERE to read it will help you in many more ways.
Best of it

Gary @ Fix Ya.

Posted on Dec 09, 2012

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Posted on Jan 02, 2017

bandana_gyrl
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SOURCE: connect macbook to cannon pixma mp620 printer

You need to delete and readd the printer with a bonjour connection.

Click on the apple in the top left and go to system preferences and then print and fax.
Click on the printer name (just one click to highlight) on the left and then on the minus sign. It will ask if you are sure you want to delete - you can click yes or delete.
Click on the plus sign and you should see the printer with a bonjour (macspeak for network) printer
Click on it to highlight it and then it will look for drivers and you can then click add to add to your list.
Close print and fax window and open a document and print away!!

Posted on Jan 15, 2009

Joed911
  • 4338 Answers

SOURCE: Canon Pixma MP610 Won't print but will scan and/or copy

Check the properties again, Then try to print a test page.
If that does not work go to this link and download and install the printer drivers:
Just select your OS:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=15604

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Mar 29, 2009

mahhek
  • 656 Answers

SOURCE: Printer is connected and on. Shows as offline.

Go to Control Panel
Open Printers and faxes
Right click on your printer icon
Uncheck Use Printer Offline

Check if the printer is working ( A restart may be needed)

Posted on Oct 06, 2009

hansola
  • 279 Answers

SOURCE: the HP printer is connected but the icon shows "offline"

Go to control panel, then select printers. Then, from the list of printers (if you have more than one), right click on your printer and make sure "Use printer Online" is checked.

Hope this helps.

Posted on Jan 12, 2010

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Printer will not stay connected to the router. Everyday, someone tries to print to it and it shows as offline. I have to go in and set it up daily. Is there a setting to keep it online?


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Just set up cannon PIXMA MX870 printer. Cannot get it to print from wireless connection. In my printer box it says the printer is offline. It will print when I connect the printer with a cable. I use a...


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Hp 4650dn printer showing offline. Connected through airlink router. Working fine one day, offline the next. Power cycled and checked all connections, still no luck.


Hello !

You have to self diagnose the printer by your self. Please try this solutions.

1. Usually it is getting offline when the main computer that connects directly to the printer is off and you are only sharing from this computer through a router or a switch hub. Sure it will mention that the printer is offline and cannot print anything. You need that workstation to be open to be able to connect to the printer.

2. If not, check the cable connection connecting from your computer to the switch hub or router. Maybe it is just loosen for some reasons. Remove the cable to the router and plug it again. Turn off your printer and your computer and turn it on again. Try to print test page.

3. If not, try to unplug the printer cable connecting from the computer to the printer and maybe just loose up. Turn off your computer and printer, after turn it on again. Try to print test page.

4. If still not working, it not something to do with the hardware problem. I believe is it software problem, maybe you upgrade software or install software that harms your printer. Uninstall some programs from the computer that corrupted the driver files. If you upgrade the main computer, I suggest to uninstall and reinstall the printer software.

5. If not, try to replace the port (whether usb port) and maybe this is the problem. Try to turn off the unit and turn it on again.

6. If not, replace the cable connection from to the switch hub, close all the PC unit and print and try to print again.

Here is the only diagnostics solution I can give to you. Good Luck and Thank you for using Fixya.

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Shows as offline on my mac book


if you are using Windows XP perform the steps below:
1. Click Start --> Printers and Fax.
2. Right click the printer icon and check the following:
a. Check whether the All-in-One is set as default printer.
b. Ensure that the there is a check mark on the "Use printer online". If you have the Use printer offline, make it online by selecting the option.
c. Ensure that there is no check mark on the Pause printing.

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Cannon printer offline


Hi. You haven't said what operating system you're using or wether or not this is a recent thing. However if you are using Windows XP or Vista you can go to control panel, printers and scanners, under XP, or printers and other hardware under Vista, right click your printer and see if there is a check/tick against use printer offline. If there is uncheck it and see if that works.

I hope that helps but without anything to go on its only a guess. Good luck

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