Question about Canon CanoScan FS4000US Film Scanner

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Hello my father got a Canon slide scanner/converter for Christmas, and I am trying to help him with a problem he is having. He says that when he saves the picture (after scanning) to the computer, a black line appears across the pic, but when he's viewing it, before its saved there isn't one might be that when he's printing it out, the line shows up. I have researched everywhere and cannont figure this out, so i would appreciate any infomation you could give me.

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You might have to troubleshoot, this will help the scanner reset, and get rid of the black line

Posted on Jan 12, 2009


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