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Logitech wireless mouse and keyboard are not working, i think that the reciever has no connection due to interferance. do i have to replace the reciever with a new one or is there a quick fix solution?

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It is rare that the reciever goes out with these although not impossible so keep that in mind. But you can try to re-install the drivers for the usb which is what i was going to have you try first. If that does not work you can then try to re-install the software for the keyboard and mouse again. If it still does not work and you are sure all the batteries are good then it is time to replace the reciever. Though you will have to order the reciever i am fairly certain it will probably be easier and maybe cheaper to replace the k/b and mouse deplending on the model you have of couurse

Posted on Jan 13, 2009

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You can check to ensure you are not having problems with your USB port by checking Device Manager. Click on start>right-click My Computer>properties>Hardware Tab>Device Manager. If there is a Yellow! by one of the USB controllers then right click on it and click install drivers. You can also, uninstall drivers then reboot and your computers plug n play will pick the USB up automatically. Try it, its the quickest fix possible.

Don't forget to rate this solution.

Posted on Jan 13, 2009

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1 Answer

Hp touchsmart 300


From the User Guide at... http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=4174137&

The wireless keyboard and mouse are pre-synchronized, for your convenience, to work with your

HP TouchSmart PC. The keyboard and mouse should work immediately after you pull the battery tabs to

activate the preinstalled batteries, and then turn on the mouse (A).

You may need to manually synchronize the wireless keyboard or mouse if they are not functioning.

To synchronize them:

Make sure the keyboard and mouse are next to the HP TouchSmart PC, within 30 cm (1 foot) and

away from interference from other devices.

Keyboard: Press the Connect button on the bottom of the keyboard (B) for five seconds. The blue

activity LED on the wireless receiver illuminates when the synchronization command has been received

and turns off when synchronization is complete.

Mouse: Press the Connect button on the bottom of the mouse (C) for five seconds. The blue activity

LED on the wireless receiver illuminates when the synchronization command has been received and

turns off when synchronization is complete.

If this does not work, remove and then re-insert the wireless keyboard and mouse receiver from the back of
the computer and then synchronize the keyboard and mouse again.

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1 Answer

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Are the Keyboard and Mouse USB or Wireless USB. Meaning those Wireless keyboards and mice that you can get and from Microsoft or Logitech. Make sure you have batteries replaced or recharged for your keyboard and mouse. Then see if this solved the problem.

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There is a reset button on the underside of the keyboard, one on the receiver, one on the mouse if you have one.

I'm not familiar with you make of keyboard but the sequence is prettyy easy to work out.

Start by numbering each device eg Keyboard=1 Receiver=2 mouse=3.

There are only 6 combinations so go thriugh them one by one until you have everything connected and make a note of the sequence for future reference.

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1 Answer

I got 2 logitech wireless mice in same desk, because I dont have anywhere else to place them, and they interference with each other...How can I change frequencies? Please help Thanks


This is in the logitech knowledge base.

Question: ''When I move my cordless mouse, it moves the cursor on the system next to me. What should I do?''

Answer: ''This is called ''Cross talk'' and is characterized by one cordless device controlling the cursor or keyboard input of another device connected to a different computer. To avoid possible interference, try to keep the distance between systems at least 10 feet. Also, moving the mouse closer or further away to the receiver can also improve transmission and performance. If the above fails, try pressing and holding the ''Connect'' button on the receiver for 10 seconds. This will reset the receiver's connection information and allow you to do a first time connection with the receiver and mouse or keyboard. After holding the Connect button for 10 seconds, then press the Connect/Channel button on the bottom of the mouse to synchronize it with the receiver. If you have a cordless keyboard instead of, or in addition to, a cordless mouse, press the ''Connect'' button of the receiver again, then press the ''Connect/Channel'' button on the Keyboard. Perform these same steps on any other Logitech cordless devices in the area that are experiencing cross talk. Another step that can be tried is to remove the batteries for 15 minutes. Then re-insert them and boot the computer up. It is important that during this time, you do not press the connect button on the receiver or keyboard of the other cordless desktop system.

I could not find anything on mouse crosstalk in the Microsoft knowledge base. Perhaps the problem is not so common for MS mice because of their more limited range.

Buying a new mouse was suggested. This may or may not work if you bought a new Logitech mouse, as it could wind up on the same troublesome frequency. Of course, if you replaced the Logitech mouse with a Microsoft mouse, their limited ranges might eleminate the problem, even if they used the same frequency.

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1 Answer

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if you have a disc for the new items ,install first,shut down pc, then take the old mouse & keyboard off connect the new wireless ones before rebooting
you may need to sync the mouse & keyboard by holding in the small little button on each item and the reciever unit untill the lights come on indicating it is recieving the signals from both mouse & keyboard.if this does not work put the old mouse back in reboot then go into control panel / mouse, and sellect wireless mouse ,turn off the pc plug the new mouse back in then boot up

good luck
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1 Answer

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Try changing with a new set of batteries. also try to reset the connection of the wireless mouse and keyboard. you can locate a connect button on both the reciever and wireless keyboard. press both of them together and release them. this would reset the connection. try doing the same for reciever and wireless mouse connect buttons. this should work. also check for any possible alignment issues.

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I was just about to write "I have the same problem", but i think i fixed it!!!!

background: I move my wireless keybd/mouse between my desktop and laptop units.... All was fine until a few days ago when some update completely disabled my desktop... I think the wireless began malfunctioning about the same time.

Just now, I pressed the ?reconnect button? on the front of the keybd/mouse receiver then pressed the connect buttons on the back of each device and PRESTO!! the keybrd works!!!

I just typed this entire message with the wireless keybd.

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